Barnes & Noble (www.barnesandnoble.com) has a 1.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is poor. 72% of reviews are 1 star, a relatively high share; The business has replied to 89% of negative reviews; 73 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Lia · 1 review · Experienced 2026-05-09 ·
★★★★★
Great
Walked in on a rainy Saturday with no plan, just needed to get out of the apartment. Stayed for two hours.
The fiction section was actually organized in a way that made browsing easy - staff picks had little handwritten cards explaining why someone liked the book, which is way more useful than a generic "bestseller" sticker. Picked up two novels based purely on those notes and both were great.
The café in the back had decent coffee, not Starbucks-tier but good enough to sit with for a while. Read the first chapter of one of my books right there before buying it. Nobody rushed me, nobody hovered.
It's the kind of store that makes you remember why physical bookstores exist. Hope they stick around.
Reply from Barnes & Noble2026-05-13
Thank you for sharing such a detailed and thoughtful review. Our mission is to provide our customers with excellent service, and we always strive to create a shopping environment that is comfortable and inviting. Could you please respond to the accompanying request and share the store location so we can properly notate your feedback?
Barnes & Noble’s website feels like a cozy bookstore you can wander through from your couch. It’s easy to find what you’re looking for, and the recommendations actually feel helpful instead of random. I like how clean the pages are—nothing gets in the way of checking out a book’s details or reviews. Searching is quick, and the filters make narrowing things down simple. Checkout is smooth, and I never feel lost clicking around. Overall, it’s a calm, well-organized place to browse for your next read, and it captures a bit of that classic bookstore charm in an online space.
Reply from Barnes & Noble2026-05-05
Thank you so much for this feedback. It's great to hear the recommendations and layout are working well for you. We appreciate you sharing your experience.
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Marie · 2 reviews · Experienced 2026-05-01 ·
★★★★★
No patriotic books for children
I went to Barnes & Noble in Daytona Beach to find a book for my grandchildren about the 250th anniversary of the United States. They had “Spring” displays, “National Parks” displays, “Banned Books” displays, but the clerk told me they had nothing regarding this monumental historical celebration. So disappointed that many of these large chains disregard patriotism.
Reply from Barnes & Noble2026-05-02
Thanks for taking the time to share your experience. We understand how meaningful this upcoming milestone is and why you were hoping to find something in-store.
Right now, it’s still a bit early for many locations to have dedicated displays or curated selections for the 250th anniversary. Stores typically begin rolling out seasonal and event-focused collections closer to the actual celebration. You’ll likely start to see more titles and themed displays appear as we head into the summer, especially leading up to the 4th of July.
We appreciate the feedback, and it’s a helpful reminder of what our customers are looking for. We hope you’ll check back in a few weeks, as there should be more options available then.
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Adam Roach · 1 review · Experienced 2026-04-24 ·
★★★★★
Barnes & Noble, your website is ATROCIOUS!
It ASTOUNDS me that companies scratch their heads and wonder why they can't generate more revenue, espeically when you spend 20 MINUTES on their website trying to place an order and then say F it, I'll go to the 'zon.
B&N why does your website suck so bad?!?!?? It can't be and isn't THAT HARD to build a checkout process that is smooth and seamless. Don't you want people buying from you in store AND online?!?
Just more money i had to give to 'zon b/c not only does B&N NOT carry the book I wanted in store, the website refused to let me buy it, burying me in an endless loop of sign in, error, sign in, heres your cart, sign in, heres your cart, sign in, error......
Reply from Barnes & Noble2026-04-24
Sorry for the frustrating experience --- that's not what we want. Please try clearing your browser cache and cookies or using a different browser. Thank you for taking the time to share this and appreciate your feedback.
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Con Sloth Rey · 2 reviews · Experienced 2026-04-10 ·
★★★★★
Preodered product on there website…
Preodered product on there website just to wait for it to come damaged. I go to the help chat im disconnected from help chat 4 times they ask for pictures and I'm disconnected again. Would never recommend them to anyone whatsoever
Reply from Barnes & Noble2026-04-12
We apologize that you didn't have a good experience. We strive to maintain a high standard of excellence in everything we do, and your feedback will certainly enable us to review our service commitment.
Ordered an E gift card. Hours later, it wasn't received by the person. No email explaining why. I called, talked to 4 different people, before I could get them to send the gift card out! BEWARE.... Had I just ordered it and assumed it was sent, they would have just kept my money, and never sent it out. That was obviously their plan.
Reply from Barnes & Noble2026-04-09
We're sorry you had this experience --- we understand your frustration. Delays like this can sometimes occur due to processing or verification issues; however, we're glad the eGift card was eventually received. Your feedback is important to us, and will pass it along to the appropriate team.
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Jeff Fischer · 1 review · Experienced 2026-01-12 ·
★★★★★
This review is strictly regarding the…
This review is strictly regarding the Nook division of Barnes and Noble but still is a reflection on the corporate culture and structure of Barnes and Noble.
For over 4 months, I have been trying to get in touch with someone from Nook. I have been UNSUCCESSFUL for over 4 months. I have contacted B&N customer service. Customer service doesn’t even have a contact person or a phone number for them to contact someone within Nook.
They are completely useless.
So I contacted multiple times Nook at the email address that is the only point of possible contact. I expected to reach a real person at the email address. However, that is not true. Instead I get a repeatable nonsense AI generated response that is again useless. It can’t provide any help. How utterly frustrating.
If I had known how poor, actually they aren’t even poor as there is absolutely no help and no hope of getting help, I never would have tried to publish a book on Barnes and Noble.
Learn from my mistake. DON’T TRY TO PUBLISH A BOOK ON BARNES & NOBLE!!!
Reply from Barnes & Noble2026-04-07
We apologize that you didn't have a good experience. If you received an email with links that did not fully address your concerns, it's best replying to that same email to request further assistance rather than creating a new one. We're sorry if you have not received a response. Alternatively, you can now reach B&N Press Support directly via our live chat, available daily from 8:30 AM to 9 PM Eastern Time. To start a live chat, please visit the Barnes & Noble Press Help Center at https://help-press.barnesandnoble.com/hc/en-us/articles/5846879957915-Contact-B-N-Press We strive to maintain a high standard of excellence in everything we do, and your feedback will certainly enable us to review our service commitment. If you would like us to take a look, please respond to the accompanying request for more information.
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Grace · 23 reviews · Experienced 2026-04-04 ·
★★★★★
Very unhelpful
Very unhelpful - bordering on rude - customer service representatives who didn't even try to assist me in resolving a query.
Reply from Barnes & Noble2026-04-06
We apologize that you didn't have a good experience. We strive to maintain a high standard of excellence in everything we do, and your feedback will certainly enable us to review our service commitment. Please respond to the accompanying request for more information.
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Chris Cohen · 1 review · Experienced 2026-03-28 ·
★★★★★
The WORST, most BROKEN online bookshop website I have EVER had.
Do you enjoy jumping through thousands of hoops and wasting several hours of your time?
Do you like to shop at online stores that provide those wonderful features compared to all the major book retailers?
Do you feel a sense of companionship with the multitudes of people worldwide who have the some outstanding experience with the Barnes and Noble website?
Then you'll love to shop there!
Reply from Barnes & Noble2026-03-30
We apologize that you didn’t have a good experience. Should you have trouble in the future placing an order, you may want to try clearing your browser cache or use another browser. If you would like us to take a further look, please respond to the accompanying request for more information.
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Pete Walker · 2 reviews · Experienced 2026-03-16 ·
★★★★★
Rewards & Online sucks
Online only: I was a rewards customer for a long time, but I could never redeem my points & the app kept freezing & no human could help you.
Recently I ordered books online. They were delivered to the wrong address, twice, I never got a refund. I've paid for the same books 3 times (they were an important gift).
Customer service was even worse, from asking for the same information over & over, to over "verifying" your personal info as if they are a bank or credit card.
Never ever again!
Reply from Barnes & Noble2026-03-18
We're truly sorry for the experience you had, and for any frustration this has caused. Your feedback is important to us. If you would like us to take a look, please respond to the accompanying request for more information.
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Bob · 3 reviews · Experienced 2026-03-18 ·
★★★★★
Hassle closing account
Good luck trying to close/deactivate account. You have to fill out a detailed "Data Deletion" form, then wait 45 days!!! OMG, seems like every online company has turned into a scam.
Barnes & Noble deleted all of the data in my vendor account. i signed in with my email address & everything is blank. Yet my 3 books are still available for sale on the site. I have tried contacting them about this matter and they will not respond.
Reply from Barnes & Noble2026-03-17
We're sorry to hear this. Please double-check that you are signed in to the correct account/email address used when creating your projects. Barnes & Noble Press support is available Monday to Friday, and they respond to emails in the order they are received, typically within three business days(M-F). We apologize if you have not received a response. Please respond to the accompanying request for more information so that we can take a closer look.
I read Chapter 5 from Parenting with Purpose by Cleo Dasent-Green.
The author explains how Positive discipline | Discipline vs punishment | Parenting strategies | Raising responsible children | Parenting boundaries influence the emotional growth of children.
One example from my life that relates to this idea is when my father would always tell me to read books but I would always get annoyed and mad because I was young at that moment but now as I’m older I realize that he was trying to make me smart and make sure that I'm a good student.
Moments like this show how children learn emotional responsibility through boundaries and guidance.
When parents demonstrate patience, consistency, and fairness, kids learn how to make better decisions.
Parents looking for thoughtful parenting guidance may appreciate this book.
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G.M. Mayo · 1 review · Experienced 2026-03-08 ·
★★★★★
Terrible customer service
Terrible customer service. Why has it become a monopoly? Should be replaced by small businesses instead of "the place desperate women haunting dates are known for going "to the "place". Talbot was rude, inefficient and unprofessional. Go to small book stores near you like "The Moth" where you can find vintage and out of print books. Times have changed, B&N. GET A LIFE!
Reply from Barnes & Noble2026-03-09
We apologize that you didn't have a good experience. We strive to maintain a high standard of excellence in everything we do, and your feedback will certainly enable us to review our service commitment. Please respond to the accompanying request for more information.
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Dryce Elsey · 1 review · Experienced 2026-02-26 ·
★★★★★
The online store is so beyond broken
The online store is so beyond broken. BEYOND broken. I tried to give them my money. I bought a nook for ebooks. Sold it already. Terrible. I am trying to give you money!!! Why am I getting so many error messages????? Going to kindle and never coming back! I will by my physical books anywhere else. And the location in my town is limited anyways
Reply from Barnes & Noble2026-02-27
We apologize for the issue you experienced on our website. We suggest clearing your browser cache or using another browser. If the problem continues, please respond to the accompanying request for more information so we can take a look.
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Lance Williams · 3 reviews · Experienced 2026-02-25 ·
★★★★★
It's just horrible
It's just horrible. I have an online collection of books from B&N Nook that I try to read on my computer browser. I have to sign in everytime, resort the books, then refind my page. Today, after reading 30 pages, Ihad to do the above steps again, but, alas, the book will not open!!!!! The html script indicates it's trying to open a sample. We've owned the book for 2 years and my wife has already read it. I'm halfway through, but cannot continue reading. Always, the web browser is so intermittent. How can a large book company in which I own several thousand dollar worth of ebooks by so dysfunctional!!!!!!
Reply from Barnes & Noble2026-02-25
We're sorry for the frustration you’re experiencing, especially after investing so much in your NOOK library. If your book is opening as a sample instead of the full version, please sign out of NOOK for Web, clear your browser’s cache and cookies, close and reopen the browser, then sign back in using the exact email address that originally purchased the book; also confirm the title doesn’t show a “Sample” label and try a different browser to rule out browser-related issues. If you continue having trouble or your reading position isn’t saving, we recommend using the NOOK Reading App or a NOOK device. If the book still won’t open, please respond to the accompanying request for more information so we may take a further look at the order.
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Pat Weyl · 5 reviews · Experienced 2026-02-25 ·
★★★★★
Deceptive
I ordered a Blue Studded Tumbler w/straw. When it arrived it was white. Tried to get return info and got transferred around with repeated question to verify my info, which is a stall tactic. Told after the fact they would have to deduct $9.99 for return! Horrible customer service. Item listed is not the one received. Deceptive.
Reply from Barnes & Noble2026-02-25
We apologize you received an incorrect item, and we're sorry for the experience you had when you contacted Customer Service. Please respond to the accompanying request for more information so we can take a further look.
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Abey Adasah · 1 review · Experienced 2026-02-24 ·
★★★★★
I am deeply frustrated and concerned by…
I am deeply frustrated and concerned by the way my vendor application was handled. My application was rejected with a vague statement claiming my information could not be verified, yet no specific explanation, evidence, or opportunity to clarify was provided. This lack of transparency raises serious concerns about the fairness and integrity of the vetting process.
Even more troubling was the statement that any future accounts would not be approved, effectively issuing a permanent ban without justification or due process. Making such a definitive decision without providing applicants the ability to correct potential errors, verify identity, or understand the concern is both unreasonable and unprofessional.
Independent authors and publishers deserve clear communication, transparency, and fair treatment. Denying access without explanation and refusing any possibility of future reconsideration demonstrates a rigid and dismissive process that does not support emerging creators.
I strongly urge the organization to reevaluate its verification and communication procedures to ensure they are fair, transparent, and respectful to applicants. No legitimate professional process should permanently exclude individuals without providing clear reasoning or a path for resolution.
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GreY_matter · 1 review · Experienced 2026-02-05 ·
★★★★★
Unknown order location and bad website/customer service
Tried checking inventory online at my local store and displayed everything I wanted was available. All 3 books I wanted were not at the location and even talked to an employee about availability. I ended up just ordering them and the worker put my info in wrong so I had to manually do it my self at home. (I understand people make mistakes, so not the biggest issue)
My main concern and reason for this review is the website. It’s hard to navigate and I am not able to check my order status, never got a confirmation email with a link, and still don’t even know if my package is coming to the right place or even at all. PLEASE FIX THE WEBSITE! I won’t be ordering anything online from B&N until this is fixed.
Reply from Barnes & Noble2026-02-09
We apologize that you didn't have a good experience. We strive to maintain a high standard of excellence in everything we do, and your feedback will certainly enable us to review our service commitment. If you would like us to take a further look, please respond to the accompanying request for more information.
J
John E Quattrocchi · 3 reviews · Experienced 2026-02-01 ·
★★★★★
Ft Lauderdale store WOKE
Ft Lauderdale store.
P Schweizer book Invisible Coup out of stock.
Sign at display says "latest novel"
It is non fiction.
Too cute too woke.
Next time Amazon.
