bellicon

Hello Sherry, We’re sorry to hear that you have still not received your package. Of course, we certainly do not wish for our customers, regardless of where they are in the world, to have such delays and delivery complications. However, your framing of how international shipments work is not reflective of reality. While what you described of us ‘directing’ the shipping carries to operate in a certain manner, especially in a foreign nation, is great in theory, and we do wish that we had that level of control over the final delivery process. Unfortunately, no such ability exists for us. The best that we can do is to add some delivery notes, but there is no way for us to ‘direct’ a shipping carrier to ship something in a manner that is logistically impractical or impossible for them. We have shipped orders to Mexico via FedEx as well and have also had similar issues. FedEx too, will also pass off packages to the local postal service for final delivery, depending on the specific location, as that seems to be a common delivery method in foreign nations. Mexico seems to have issues with their public services, and they don’t operate as smoothly and efficiently as they do in other more developed nations. With that said, it is highly likely that you will eventually receive your package and hopefully, there won’t be any damage to the product, but perhaps only to the packaging, if that. If you have still not received it within a certain time period, please reach out to us as we can file a lost by carrier claim and either refund you or re-ship your order.

Hello Patrick, Thank you for sharing your experience. We’re so glad to hear that you’re enjoying your bellicon and noticing the difference in quality and comfort. It’s wonderful that our bungees feel so much gentler on your back compared to a spring-based rebounder. We truly appreciate you choosing bellicon!

Hello MK, Thank you for your feedback and for sharing your experience. We’re glad to hear that you were kept well informed throughout the shipping process. Regarding the installation of the bungees, we will gladly offer advice and suggestions as to how to install the bungees if you are struggling to do so. As an example, one thing you can try is to pre-stretch each bungee by stepping on it and pulling it towards you at least a dozen times or more and that often will give you enough slack to install them. If you’d like, our support team can help you with even more detailed troubleshooting suggestions. Please reach out to us, as we’re always happy to help make sure that our customers get the tips they need for a smooth set up. Thanks again for choosing bellicon!

Hello Sally, Thank you so much for the kind words! We’re delighted to hear that our customer service team could answer all your questions in such a patient and helpful manner. It’s also wonderful to know that exchanging the bungees was easy and that you’re enjoying the great bounce of your bellicon. We truly appreciate your business and review!

Hello Dulcie, Thank you for your feedback. We’re glad to hear you find the rebounder to be nice. At bellicon, our focus is on a uniquely smooth, joint-friendly bounce, premium materials, and long-term durability. While every brand has a different feel and construction, many customers choose bellicon specifically for the quality of the bounce and the level of customization our rebounders offer. We’re sorry to hear that your experience did not fully match your expectations, but we stand behind the quality and design of our products. If there is anything specific you’d like us to look into, our customer service team will be happy to help.

Hello Claudia, Thank you for sharing about your positive experience with our customer service team! We are glad to have live representatives available to offer assistance to our customers. We completely understand how assembly can be troublesome, and we appreciate your feedback. Should you decide to try a bellicon again in the future, we’ll be here to guide you every step of the way.

Hello Chris, Thank you so much for the enthusiastic review! We're thrilled to hear that your bellicon has exceeded your expectations, from the quality of the rebounder itself to the smooth delivery, clear set-up instructions, and attentive customer support from our team. Knowing that your overall experience has been so excellent truly makes our day and motivates us to continue providing the best in both product and service. Enjoy every bounce and thank you for choosing bellicon!

Hello Gisele, Thank you for the wonderful feedback! We're delighted to hear that your bellicon gives you that floating, effortless feeling and enhances your daily movement. It’s great that you’re enjoying the quality and precision that make it the “Rolls-Royce” of rebounders. Your enthusiasm truly captures what we aim for our customers to experience with every bounce. Thank you for choosing bellicon!

Hello Angie, Thank you so much for your wonderful review and for continuing to choose bellicon over the years! We’re delighted to hear that your 49” rebounder is making you so happy and that our customer service has consistently supported you so well. We know a bellicon is a long-term investment in quality, comfort, and durability, so it means a lot to us when customers come back again to buy additional bellicons! We also appreciate your patience with delivery times and are glad your bungee replacements have arrived quickly when needed. Happy bouncing!

Hello S., Thank you for sharing your experience! We’re so glad that the weights are proving to be so useful, especially during your rotator cuff physical therapy. They’re designed with durability in mind and with premium materials, so it’s great to know you feel confident they’ll last for many years. We appreciate your patience regarding shipping, and we hope the quality of our products made the wait worthwhile.

Hello Sara, Thank you for sharing about your experience with us! We're so happy that our customer service team could assist you promptly and guide you to the right bungees. Providing expert support and ensuring our customers enjoy their rebounder to the fullest is very important to us, so we’re glad to know that we helped you achieve that.

Hello Eric, We’re very glad to hear that you found our response personalized, accurate, and timely. Delivering exceptional service and ensuring every detail meets your expectations is always our goal. We truly appreciate your feedback!

Hello Brian, Thank you for the thoughtful feedback! We're so glad to hear that you are pleased with the quality of your bellicon and that you appreciate the product support we offered you. We do apologize for the delay in your case. We are working hard to be able to provide faster delivery windows moving forward. As the bellicon is a popular item, and we are a small company focused on quality over quantity, we require longer delivery times to fulfill orders. We understand current fast-paced delivery expectations set by the likes of Amazon, but we assure you our small but dedicated team works hard to get all orders fulfilled as fast as possible. With that said, we missed the mark in your case, and we do understand your frustration. We appreciate your patience regarding shipping, and we hope the quality of our products made the wait worthwhile. Thank you for choosing bellicon!

Hello Janis, Thank you for sharing your experience! We’re glad to hear that switching to the Strong bungees gave you the bounce and support that felt just right. The ability to fine-tune the rebounder through different bungee strengths is an important part of bellicon’s quality and design, helping each user find the best balance of comfort, control, and training intensity. We’re also happy you’re enjoying the classes and hope they continue to support your workouts!

Hello Tim, Thank you for the review! We’re happy to hear you’re enjoying the quality of your bellicon and had such a positive experience with us.

Hello Paul, Thank you so much for your thoughtful and detailed review. We’re truly happy to know how much you love your bellicon and that the quality, joint-friendly bounce, quiet performance, and design have made such a positive impression. We especially appreciate your recognition of the product’s engineering and durability — the fact that your bellicon arrived without a scratch despite the damaged shipping box speaks to the strength and quality of the materials. That said, your comments about the lack of updates about the processing timeframe and the packaging experience are completely understandable. A premium product should be matched by a premium delivery experience, and we are sorry that this was not the case for you. Your feedback is very valuable and will be shared internally so we can improve both our shipping process and customer communication. We’re grateful that, despite this experience, you are so happy with your bellicon and truly appreciate you choosing bellicon as your rebounder brand. Happy bouncing!

Hello Kirk, Thank you for sharing your wonderful feedback. We’re happy to hear that your bellicon has been such a valuable investment in your health. It’s especially great to know that the quality, comfort, and gentle bounce make it enjoyable even for someone new to rebounding. Wishing you much success on your health and fitness journey!

Hello Curt, Thank you so much for your wonderful review! We’re thrilled to hear that your bellicon has exceeded expectations and is already becoming such a positive part of your daily routine. The supportive, low-impact bounce is designed to make movement feel enjoyable while helping with balance, stability, and activating muscles in a gentle yet effective way. It’s great to know both you and your wife are experiencing those benefits. Wishing you many more fun and energizing sessions!

Hello Wendy, Thank you so much for your wonderful review! We’re delighted to hear that your bellicon has become such a joyful part of your daily routine. We’re proud that the investment you have made in getting a bellicon has been so worthwhile for you. We hope it continues to bring you many fun, energizing moments every day!

Hello Cherie, Thank you so much for your wonderful review and kind words! We’re truly grateful for your trust in bellicon. Product quality, attentive customer service, and clear communication are at the heart of everything we do, so it means a great deal to know that this came through in your experience. Thank you for choosing bellicon and for sharing such generous feedback!