Booking.com (www.booking.com) has a 1.1 out of 5 rating on OK.one, based on 246 user reviews collected here. It is listed under Travel & Vacation and its reputation is poor. 96% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-10.
I can't contact customer services as I've sent a message but it won't let me send another one! They said they'll respond within 24 hours but it's now been a week and I've heard nothing, and can't even chase it up! It's absolutely appalling service!! So frustrating!!!
Awful. Errors on their system causing last minute trip cancellations. Took ages to sort out and ended up costing us more money on top of the stress. After endless contact attempts, finally got them to agree to a refund which would be processed on receipt of the invoice after the trip. I've sent this through to them and now they're ghosting me. Terrible company
Outrageous we paid over 3k euro for an apartment that only has the bare essentials in the kitchen. We just received an email whilst we’re at the beach informal us that maintenance men are going inside, not asked if it’s inconvenient only told. Your company sucks so baldly. The outdoor table and chairs are almost falling apart too. Never again.
Avoid Booking.com — Their practices feel deceptive and deeply problematic. Booking.com has openly scammed me. I booked a hotel through Booking.com in May 2026 and paid the full amount of $296.96 on May 14th. After they had my credit card information, they charged me again on June 10th for an additional $116.98 without authorization. When I contacted them, they admitted the extra charge was incorrect. However, instead of simply processing the refund, they demanded additional credit card information beyond what was necessary. I provided the last six digits of the card they had already charged, yet they continued to ask for even more details. This behavior creates a situation where they fraudulently charge customers, then make the refund process unnecessarily difficult once you catch the issue. It feels intentional, obstructive, and unacceptable. DO NOT use their app or service.
This was my first time using this service and this will be my last. I can never reach a live agent Too much automation
I made 6 different bookings across Asia this year. 4 were absolutely fine. Two were a nightmare. Hosts often do not see your booking request immediatedly and they might rent out the same propert through another website at the same time (like AirBnB) so then there is a double booking. So problem 1) Double bookings are very likely, unlike with Airbnb. Problem 2) Trying to get to customer service is a nightmare. You can only email, you cannot reply to emails and you will go through many different dumb agents who don't understand you. The whole customer service journey is horrible and i have been chasing refunds since over a month.
246 reviews matching