Avoid Booking.com
Avoid Booking.com — Their practices feel deceptive and deeply problematic. Booking.com has openly scammed me. I booked a hotel through Booking.com in May 2026 and paid the full amount of $296.96 on May 14th. After they had my credit card information, they charged me again on June 10th for an additional $116.98 without authorization. When I contacted them, they admitted the extra charge was incorrect. However, instead of simply processing the refund, they demanded additional credit card information beyond what was necessary. I provided the last six digits of the card they had already charged, yet they continued to ask for even more details. This behavior creates a situation where they fraudulently charge customers, then make the refund process unnecessarily difficult once you catch the issue. It feels intentional, obstructive, and unacceptable. DO NOT use their app or service.