BuyBackTronics.com

Smooth & Efficient Process

This process was very smooth - timely payment, amount was as expected. This was my first experience, and I would definitely come back!

Everything was great

Everything was great, from the website, to the price paid, to the communication throughout the process.

Solid company

Company paid me exactly what they promised, for a flawless item. They operate in a very professional and ethical manner.

Best place to sale you’re equipment

I have been using them for a while now always fast service and as long as you identify your product with the right condition they never change it and always get the correct amount and fast payment. Best company I have ever used.

Excellent customer service, prompt response to payment issues

I shipped my laptop to BuyBackTronics on July 22, 2026, on July 24, BuyBackTronics notified me that they had received and accepted my laptop and sent the payment to my PayPal account as I had requested. There initially was an issue with PayPal that had nothing to do with BuyBackTronics but BuyBackTronics still helped by recalling the payment from PayPal and sent me an echeck instead. Super quick process, very responsive by email and phone. If you are expecting a payout from BuyBackTronics, I recommend NOT selecting the PayPal option, as you will receive payment for "goods and services" which will trigger PayPal to want all kinds of proof of sale, etc. from you and it is too much of a hassle. Go for the echeck, it is instant as well.

Item delivered there June 29

Item delivered there June 29 Evaluation reported on July 14 Refused lower price. As of July 24th, no tracking number yet of return. These are the facts.

Excellent communication

Excellent communication. Honest evaluation. Quick payment. Absolutely no problems.

Do not use this company

Do not use this company. We sent 2 phones to them. They quote you one price, and then when they get the phones, they're magically damaged. And now they want to pay you considerably. Less Deal with a local company. Save yourself the headache, it's not worth it. It took months to get some our money finally.

iPhone 16 Pro

The experience was fast and I was offered almost the same amount that was promised.

The Price was right and the payment…

The Price was right and the payment came very quickly!

Dented my MacBook Pro. Blamed me

I’ve used BuyBackTronics for over a year and have sent them well over 100 items. Until this incident, I’d been very happy with their service. That changed when my MacBook Pro was returned with a significant dent that was not present before shipment. I have timestamped photos taken immediately before handing the package to UPS, and BuyBackTronics provided me with their warehouse unboxing video. After watching it several times, I believe the damage occurred while their employee forcefully tore the bubble wrap off the laptop instead of simply unwrapping it. The dent is **PERFECTLY** aligned with where the bubble wrap is being torn in the video. From an engineering standpoint, multiple tightly wrapped layers of bubble wrap become surprisingly stiff. Pulling them upward while they’re still gripping a thin aluminum laptop concentrates force along the edge, creating enough compression to crease the metal. That is consistent with the sharp, localized crease on my MacBook and the way the bubble wrap was removed in the unboxing video. Rather than taking responsibility, they blamed my packaging. Their own video shows the box arriving in excellent condition, with the cardboard, packing paper, and multiple layers of bubble wrap all intact. The damage itself is a sharp, localized crease… not the type of broad impact you’d expect from a package being crushed during shipping. Their response was: “The video confirms that our associate handled your package with care.” I’ll let others watch the footage and decide for themselves whether forcefully ripping (rather than unwrapping) tightly wrapped bubble wrap off a MacBook qualifies as “handling with care.” What I found most frustrating was the response itself (once it finally arrived). I was given a generic lecture on how to package electronics… “use dense void fill, fill empty space, wrap the charger separately in bubble wrap.” The problem is, I did all of that, and their own unboxing video clearly shows it. The reply read less like someone addressing the actual evidence and more like an AI‑generated response that ignored the specifics of what actually happened. Accidents happen. What matters is how a company responds. It took over a week (8 days) to receive a “meaningful” reply, and after more than 100 successful transactions, they chose to blame my packaging rather than acknowledge the possibility that the damage occurred during their handling. I still don’t think they’re a bad company, they handled my previous 100+ transactions excellently. But this experience, and especially how it was handled afterward, has completely shattered the view I had with them. They’re good when times are good, but the minute an issue arises, they’re quick to shift the blame.

Pretty easy i filled out what i had…

Pretty easy i filled out what i had sent it in and i happen to choose online visa card and the money was in there within two days after they received it. All in all maybe a week total from my house to paid. I could’ve paid the expedited service but i didnt have to.

Great service and easy process

My experience of selling my phone was smooth and easy and I got a fair price. The person who helped me was very friendly and helpful. I would highly recommend this company!

Shadypracticetronics

I would not recommend BuyBackTronics. In my experience, the process felt misleading. I was quoted a price for my T-Mobile iPhone, which I've only had for about seven months. The phone isn't fully paid off, but my T-Mobile account is in good standing, and I could have verified that if they had asked. I wasn't trying to avoid paying T-Mobile—I simply needed money and planned to sell my phone. After they received my phone, which was in excellent condition, they drastically reduced their offer because there was still a balance owed on it. Instead of rejecting the phone outright if that was against their policy, they offered me only a small fraction of the original quoted price and gave me three days to accept or decline. I declined immediately and requested my phone be returned. It felt like a bait-and-switch to me. If an outstanding balance affects the value that much, that information should be made clear before customers ship their devices—not after they're already counting on the quoted amount. Based on my experience, I'd recommend using a company that is completely transparent about its policies and pricing from the start. I would not use BuyBackTronics again.

responsive customer service

my sale was taking a long time, after calling it was resolved that day. much higher quote than anywhere else i checked, and it was honored in the end. very satisfied.

I don't like trying to rate things from my email to be taken to a new page.

The whole process was good but a little slow compared to another site I've used. Your site is very east to use which is nice.

Overall great service

Overall great service. It just took a little longer than originally expected.

Smooth experience.

This was our first time using…

This was our first time using BuyBackTronics and we have nothing but the greatest experience and recommendations! All communication with BuyBackTronics was quick, precise and helpful. Most important, the initial estimate was already great but the following and final figures were never lower! BuyBackTronics is the first place to check, full stop!

Looked at several options and went with…

Looked at several options and went with bbt thinking we’d get $75 only to Learn that you valued it $0. … what a hassle in terms of timing and effort.