CafePress (www.cafepress.com) has a 4.3 out of 5 rating on OK.one, based on 204 user reviews collected here. It is listed under Shopping & Fashion and its reputation is good. 81% of reviews are 4 stars or higher and 9% are 1 star; The business has replied to 93% of negative reviews. Last updated 2026-08-10.
Sent wrong product, holding my product hostage until they verify that Im not a thief.
I paid for my product, THEY shipped the wrong product. I immediately took detailed pictures of the product received and sent email to CafePress, and the company who's product we received by their mistake. Assumed all would be made right. Days later, I get an email stating that once they receive the wrong product back, and verify that nothing is broken or missing, they would process my original order. Im sorry but I take offense be being called a thief. My product was due a week ago. What kind of customer hostage taking customer service team is this? CafePress screwed up, and now I cant have the product that I paid for because they have to verify that I didn't steal anything from the box that they mistakenly sent to me?
Corporate Failure at its worst. Do Better.
Reply from CafePress2026-08-01
Hello Drew, we're very sorry about the experience with your order. While we can see that a reprint was already processed, we sincerely apologize for all the inconvenience this has caused. Your comments are appreciated and have been shared with our team, as we continually work to improve the quality of our service. Feel free to contact us at [email protected] for any further comments or concerns - our team will be happy to assist. Thanks again!
The logo was very small and some of the pens the logo is very bad quality and can’t even read it
Reply from CafePress2026-08-01
Hello Mohammed, thanks for your feedback. We're sorry to hear about the issues you've had with your cards. We kindly ask to please contact us at [email protected], along with a clear snapshots of what was received, and our team will be happy to look into this for you. Thanks for bringing this to our attention, and we look forward to hearing from you.
The team was quick and willing to work with me as I traded messages back and forth to get them an image that would work for my project.
M
Michael · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
My first order was wrong due to my…
My first order was wrong due to my fault I guess wasn't magnets at all..they are window decals..but ate to big..but im still pleased with there service
M
Mario · 1 review · Verified · Experienced 2026-07-30 ·
★★★★★
You guys absolutely killed it!
You guys absolutely killed it!! Thank you so much for the perfect product.
J
Jeff · 1 review · Verified · Experienced 2026-07-29 ·
Roy · 2 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
T-shirt print quality seemed slightly…
T-shirt print quality seemed slightly fuzzy and there was a black smudge on the shirt and shows up easily due to the color of the shirt. Guess I will wash it and see if it comes out. A return would be a hassle and hardly worth my time but something I will consider for purchases in the future.
UPDATE 08/02/2026:
I reached out to CafePress customer support as they replied to my review. Below is the response and I quote:
"Hi Roy,
Thanks for reaching out and for sharing your concern!
We’ve reviewed the design, and the “smudge” you’re seeing is actually part of the original artwork.
We have attached the preview of the order for your reference.
Thanks again for contacting us—we appreciate you!
Best regards,
Patrick"
I already suspected before I left the review that the black "smudge" was not "part of the original artwork" as stated in the reply from CafePress customer service. Simply because I could see the "smudge" was on top of the iron-on transfer, not sure how it would even be possible to iron-on or heat transfer a color on top of a color like that. So I washed the garment twice with two different stain removers and I wish I could upload a pic of the cleaned garment showing just the white of the iron-on or heat transfer and the yellow of the t-shirt with no "smudge"! In editing my review, I do not see where I can add photos but would gladly do so all could judge for themselves. If TrustPilot can assist with a link to upload additional photos I would appreciate. I think CafePress choose the wrong review site in TrustPilot if they wanted people to trust them, I certainly do not after this experience and will never shop with them again on principle. Handled different, may have worked out better as I buy a lot of T-shirts but don't mind leaving reviews, good or bad.
Reply from CafePress2026-08-01
Hello Roy, thanks for your feedback. We're sorry to hear about the issues you've had with your order. We kindly ask to please contact us at [email protected], along with a clear snapshots of what was received, and our team will be happy to look into this for you. Thanks for bringing this to our attention, and we look forward to hearing from you.
M
Mary · 1 review · Verified · Experienced 2026-07-29 ·
★★★★★
Very pleased with the products I've…
Very pleased with the products I've ordered so far. I plan to order more!
