Carpet One By Henry (www.carpetonebyhenry.com) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
Carpet One by Henry helped me choose the perfect flooring for my home and guided me through the installation with care and professionalism. From the moment I visited the showroom to the final installation, everything went smoothly and the staff was friendly and knowledgeable. The finished floors look beautiful and I am very happy with the results. I would confidently recommend them to anyone looking for quality flooring.
I've just received my order of 5 carpets. So easy to install and quality is good.
Mervin ~ Thank you for the review.
If I could leave less than a star, I would. Laurie Newcomb wanted to expand her role and design my project. I had already gone with another designer. She measured my tile needs incorrect and now won't take back what she ordered in error and wants me to pay 1/2 the cost of my original order. She dropped off unordered grout and sealant that was NOT ORDERED and not what I wanted with the design aesthetic. I would go with anyone other than this group. Unprofessional. Incompetent.
Lisa ~ I am so sorry to hear about this. Our Winston Salem store manager, Ryan Scott, is looking into what has happened and will be calling you before the end of the day. He believes that your installer had given us some incorrect measurements, however, we want to be certain what has transpired so we can get this resolved for you. The team at Carpet One By Henry
Carpet One by Henry has been getting my business since they carpeted our custom built home in 1984. I always go back to them for my carpet needs as they have such great carpet selections and service. I’m working with Travis at the present and he couldn’t be nicer.
Marilyn ~ Thank you so very much for the 5-star review. I will be happy to give Travis the feedback. We really appreciate you being a loyal customer for the past 20 years. We hope you enjoy your new flooring. The team at Carpet One By Henry
Travis is the absolute best! We’ve now bought three rugs with his help. They only place to get high quality, custom wool rugs at great prices. The delivery and installation was smooth and fast. We will never buy rugs anywhere else!!!!
Thank you Anna for the great review. Travis is a great Account Executive to work with. He understands our product line and is able to answer questions customers might have. We thank you for your feedback and for your rug purchases. The Team at Carpet One By Henry
Our experience with our floor installation was very positive and professional.
Mary ~ Thank you so very much for the 5-star review. We appreciate your time sending us this feedback because it is so important to us. Our business was built on professionalism and attention to installation detail. Therefore, those 2 qualities are critical to our business today. Thank you again for your feedback & your business. Enjoy your new floors and your holidays. The team at Carpet One By Henry
Great customer service and workmanship. We have truly enjoyed working with Carpet One By Henry. Everyone who worked with us was very professional and friendly.
Thank you so much for this review. We try so hard to ensure our customers have great experiences when they visit our showrooms and when our installers visit their homes. In fact, Henry Scott, our owner built this business based on his reputation for tremendous customer service. Today, we have customers' experience as one of our measures of success. That is why reviews like these are so important. We appreciate your business. We hope you enjoy your new floor. The team at Carpet One By Henry
Awesome people to work with! They have a great selection of carpets and their installers are polite, professional and above all, tidy!
Julie ~ Thank you so very much for the 5-star review. We appreciate your comments. Without customers like yourself, we would never know how we are doing. Henry Scott, our President/Owner started this business over 42 years ago and is meticulous about our installations and customer service. We strive so very hard to uphold his great reputation so we really need feedback. Thank you again for your business and these great comments. Enjoy your weekend. The Team at Carpet One By Henry
Matt was great, installation was professional and thorough. Highly recommended!
Kevin ~ We hear that a lot about Matt. He is very knowledgeable with our products and is great to deal with. Henry Scott, our owner, started this business over 42 years ago and built it based on his reputation with professionalism and quality installation. We strive today to continue that legacy.
From selection to price to installation, I was really happy with the service. I would definitely use again.
John ~ We are so very glad to hear that you were satisfied with our service. Henry Scott, our President, started this business over 42 years ago and built the business based on his attention to installation detail coupled with his attention to his customers. We strive very hard today to continue his mantra. We really appreciate the 5-stars! The Team at Carpet One By Henry
Very good business to work with. Lots of carpet choices. I bought carpet at a very competitive sale price and am very pleased with it. Very strong warranty. Installation mgr came out to check measurements and to determine best placement of seams. Kept in touch up to installation day. Pricing is clear, with pricing for carpet, pad and installation separate. No free installation gimmicks. The install was done very well and the carpet looks great.
Alex ~ Thank you for giving us a 5-star rating. Henry Scott, our President, worked so hard 42 years ago to start this business. It was his attention to customers and his passion for installation excellence that has built the business to what it is today. We strive so very hard today to continue his mantra today. We appreciate your business and look forward to helping you with future flooring projects. The Team at Carpet One By Henry
Capet One by Henry has employees who are helpful, efficient, do excellent work and have great customer service. The installers worked hard and did a great job! I am pleased with the product, staff and installation. I will definitely do business with them again.
Jeff ~ Thank you so much for taking time to give us a 5-star rating. We really appreciate the feedback. Our team is dedicated to superior customer service and installation. Our owner, Henry Scott, started this business over 42 years ago and has built it based on those 2 critical elements. We strive to be the best in the communities we serve. Thank you again - we appreciate your business and this review. The Carpet One By Henry team
Very pleased with product I purchased and the installers did a great job. The job was completed in less time than estimated. Overall experience was great and will definitely purchase from you in the future
Pat ~ Thank you so very much for giving us 5 stars. We make every effort for all of our customers to have pleasurable experiences with our team; from our salespeople, our accounting group and our installers. Henry Scott, our owner, built this business over 42 years ago based on his customer service mentality. He was meticulous about his installation work and always went out of his way to keep his customers happy. We want to continue to grow our business using those same methods. Thank you for your business and we hope you enjoy your new floor. The Team at Carpet One By Henry
As a designer I can always trust the quality and service! Have used This company for over 20 years!!
Beth ~ Thank you for starting our week off with a 5-Star Review. We certainly appreciate your business over the years. The team at Carpet One By Henry
Thank you so much for the 5-Star review. Our owner, Henry Scott, started this business over 42 years ago and has built the business based on his impeccable installation and customer service. Today, we try extremely hard to continue his efforts in the communities we serve. The team at Carpet One By Henry
Our experience and transactions were 100% remote. I worked with my local Chesapeake, VA franchise and then reached out to the Greensboro location. They understood I had a quick turnaround to replace upstairs carpet in our new home. Tracey Childs made it happen! She measured within 24 hours and sent options to fit our budget including video, pix, and product details. Her knowledge of inventory and shipping were spot on! Installers prompt and courteous.
Tonya ~ Thank you so much for the 5-star review. We really appreciate your purchase. We are always getting compliments on Tracey and the work that she does to help her customers. We are very fortunate to have her on our team. We hope you enjoy your new floors and welcome to Greensboro, NC. The team at Carpet One By Henry
Excellent workmanship with wood floor installation. Arrived on time, practically worked none stop entire day, and cleaned area each day after finished for the day. Highly recommend! Very pleased with our wood floor!
Thank you Frank, for the 5-Star Review We are glad to hear that you were pleased with our installation. Our owner, Henry Scott, has worked hard for the past 42 years to ensure that our company offers top notch installation. In fact, that is how he built this business. He started out as a single installer who had a passion for quality work and pleasing customers. It is reviews like yours that help us know we are on track to continue his legacy. We appreciate your business. Enjoy your new floors. The Team at Carpet One By Henry
Excellent service, pricing, and selection!
KMS ~ Thanks for the 5-star review. Our owner, Henry Scott, started this company over 40 years ago and built it based on his reputation for excellence. It is reviews like yours that help us know we continue his legacy. Enjoy your new floors. The Team at Carpet One By Henry
Carpets by Henry did a fantastic job in replacing carpets in 4 of our offices. Work was done timely and done very well.
Dear Beacon Management Group ~ Thank you for the 5-star review. Our owner, Henry Scott is dedicated to both quality installation and superior customer service. It is reviews like yours, that help us know that we are on track. We appreciate your business and we hope you enjoy your new carpet. The Team at Carpet One By Henry
Installer encountered water damage when tile was removed. He referred us to a carpenter who accessed the damage and repairs needed, in a timely manner. Although we were without a Master Bath for more than a month I am pleased with completed project.
Toney ~ We are very sorry to hear about the water damage. Unfortunately, we often have those unforeseen issues that need to be dealt with prior to new flooring going down. We are glad to hear that you were pleased with the completed project. We appreciate your time sending us feedback about your experience with our company. It is important for us to know how things are being handled on our company's behalf. We appreciate your business and we hope that you enjoy your new floors . The Team at Carpet One By Henry
62 reviews matching