China Car Service (www.chinacarservice.com) has a 4.7 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
R
Robert Chu · 1 review · Verified ·
★★★★★
Administrative accounts crafty
Nothing wrong with driver, car or punctuality. Service just costs a lot more in US dollars than most.
The administrative side of this company sure knows how to milk it out of you if you want to book a return trip.
Especially if they sense you’re left thing till the last minute, they will say something to the effect: ‘I’m sorry the original discount we gave you for the arrival trip no longer applies but instead we need to increase the fee by $50 USD.’
Reply from China Car Service2019-10-09
Dear Robert,
Thanks for your comments, and I’d like to clarify your confusion, as we always do our best to accommodate urgent bookings and never increase the price above our standard rates.
Firstly, we are happy you were pleased with your 1st service; we were glad to be able to arrange the urgent same day service with a luxury minivan, as per your request.
The promo you provided for this service was actually for a discount on the 2nd return transfer, not the 1st transfer. You were subsequently inadvertently quoted the discount rate for the 1st transfer, and then later quoted the normal rate for the 2nd transfer (total $16 difference between the discounted rate for 1st transfer and the normal rate for 2nd transfer). This is where I believe the confusion lies, as we just applied the discount in the wrong order, and you interpreted it that we were ‘increasing the price’ for the 2nd service, when actually you received a discounted 1st service. The total for both arrival and return transfer services is the exact correct amount. Sorry again for the confusion.
Sincerely,
The China Car Service Team
P
Peita Reid · 1 review · Verified ·
★★★★★
Review
Great service
Reply from China Car Service2019-10-01
Dear Peita,
Thank you very much for your feedback. We hope to see you again.
Sincerely,
The China Car Service Team
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Ronnie N. Dunn · 1 review · Verified ·
★★★★★
Great reliable service
Great reliable service. Will use again.
Reply from China Car Service2019-09-26
Dear Ronnie,
Thank you very much for your feedback. We look forward to serving you again on your next trip to China.
Best wishes,
The China Car Service Team
R
Robert McElroy · 1 review · Verified ·
★★★★★
First Class Service at a Reasonable Price
Great service - driver was there on time with name board as promised Good price as well Most certainly would recommend China Car Service without hesitation
Reply from China Car Service2019-09-26
Dear Robert,
It is so great to read your positive impressions. Our team really appreciates it! We are very glad your enjoyed your transfer. Thank you for your recommendations.
Best wishes,
The China Car Service Team
M
Mike Mancione · 1 review · Verified ·
★★★★★
Easy to work with
Easy to work with. Very efficient
Reply from China Car Service2019-09-26
Dear Mike,
It was a pleasure serving you. Thank you for your feedback. We hope to see you again.
Kind regards,
The China Car Service Team
J
JOSE FRESNEDO · 3 reviews · Verified ·
★★★★★
EXCELLENT
Everything as expected. Fine
Reply from China Car Service2019-09-26
Dear Jose,
Thank you for sharing your impressions with our team. We hope to see you again.
Best wishes,
The China Car Service Team
D
Dani Myslinski · 3 reviews · Verified ·
★★★★★
No communication between the driver and China car service
No communication between the driver and their office.
Arrived at Hong Kong airport; went to arrivals hall to look for driver with card showing my name as China Car Service told me to do. There was no such driver there. After 15 minutes started to panic and rang China car service and was told to go to carpark 1 as drivers were not being let into the arrivals hall due to security issues. After finally finding car park 1 and our driver all was well.
I would never recommend this service to anyone. The amount of stress we went through being in a foreign country and not given the correct information to find our pre paid ride to our hotel was something that should never have happened
Reply from China Car Service2019-10-07
Dear Dani,
Thanks for sharing your feedback. We are very sorry for the stress caused upon your arrival.
Due to the current protests in Hong Kong, authorities currently only allow ticketed passengers into the airport. Nobody else, including drivers, are permitted to enter the Arrival Hall currently. Thus, our drivers must wait outside the arrival hall, as per the instructions sent to you the day before the service. As per your feedback, we’ll make sure to emphasize this special temporary meeting point in both our pre-service email reminder AND our pre-service SMS service reminder. While the daily protests are a very unique situation beyond our control, we do apologize for the inconvenience you have experienced. Our customer service manager has reached out to you privately. We look forward to speaking to you and hope to earn back your trust.
Sincerely,
The China Car Service Team
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Rodney Buckell · 4 reviews · Verified ·
★★★★★
we hired a limo we got a van
we hired a limo we paid for a limo we got a van
Reply from China Car Service2019-10-01
Dear Rodney,
We would like to apologize for your recent experience, and are sorry to hear you were less than satisfied with the upgrade to a business minivan. Our customer service manager will be reaching out to you soon to discuss what occurred and how we might make it up to you.
Sincerely,
The China Car Service Team
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Nic · 2 reviews · Verified ·
★★★★★
Good service and professional
Even if asked for a very minor service, the quality provided was above expectation. Driver well educated, professional and good driving skills. For sure I will book again. Thank you
Nicolo'
Reply from China Car Service2019-09-13
Dear Nicolo,
It is so great to read about your experience while using our service. Thank you! We will make sure to pass on your impression to your driver. We are looking forward to serving you again.
Best wishes,
The China Car Service Team
M
Mary Cooke · 4 reviews · Verified ·
★★★★★
Good service
On time. Good driver. Will use again.
Reply from China Car Service2019-09-13
Dear Mary,
We appreciate your feedback and look forward to serving you again.
Best wishes,
The China Car Service Team
c
c law · 9 reviews · Verified ·
★★★★★
Easy on time and value for money, got me round the HK protests and to the airport ahead of time
Easy, on time and value for money
Reply from China Car Service2019-09-13
Dear C. Law
We are happy you enjoyed using our service. Thank you for sharing your feedback with us. We appreciate it.
Sincerely,
The China Car Service Team
G
Gavin Selkirk · 1 review · Verified ·
★★★★★
Charles was excellent !
Reply from China Car Service2019-09-13
Dear Gavin,
Thanks for your feedback. We appreciate it and will share it with Charles.
Best wishes,
The China Car Service Team
m
michael murrell · 3 reviews · Verified ·
★★★★★
not happy getting stranded at hkg!
Reply from China Car Service2019-09-11
Dear Michael,
We are really sorry for the inconvenience caused. The sudden Hong Kong Airport protests on September 1st blocked the only roads to the airport, and all drivers were prevented from reaching the airport, and hence your driver was unable to pick you up. Please read about the events here: https://cnn.it/2kdJLUn
While this was an extremely unique situation beyond our control, we do apologize we were unable to perform the service. Our customer service manager will contact you privately.
Sincerely,
The China Car Service Team
A
Andrew Friedrich · 2 reviews · Verified ·
★★★★★
Don’t try for specific, better cars - you’ll arrive in pleasant fashion and that’s enough.
Pleasant ride in a clean, nice, Mercedes van. It was overpriced relative to other options for reaching the airport; however, I wanted a clean, timely, and reliable ride...which they achieved. Better than a smelly DiDi that will arrive within 20 minutes of when you want to leave. The quotation and booking process was overwrought. In the end, the differentiation of vehicles and pricing had nothing to do with what took me to the airport anyway. So don’t bother choosing higher priced “executive” options, just choose what they bill as a ‘VW Passat’ and call it a day. Second experience like this, though not with this company, in China.
Reply from China Car Service2019-09-11
Dear Andrew,
We are so glad you enjoyed our service! Our executive service includes English speaking chauffeur, newest vehicle and in-car WiFi. From time to time we are also able to upgrade vehicles for our clients at no extra charge, which we were happy that we were able to do for you for your transfer service.
Sincerely,
The China Car Service Team
H
Howard Cullum · 3 reviews · Verified ·
★★★★★
Excellent service
Excellent service. Thankyou.
Reply from China Car Service2019-09-06
Dear Howard,
Thank you for your feedback and for choosing our transfer services. We hope to see you again.
Sincerely,
The China Car Service Team
S
Stefan G · 1 review · Verified ·
★★★★★
Easy booking
Easy booking, great service / driver /car
Reply from China Car Service2019-09-06
Dear Stefan,
Our team is so happy to receive your feedback. Thank you for your time!
Sincerely,
The China Car Service Team
C
CRO · 1 review · Verified ·
★★★★★
The driver was on time and courteous
Reply from China Car Service2019-09-06
Thank you for your feedback. We will share the impressions with your driver. We hope to serve you again on your next trip in China.
D
Dean Kearns · 2 reviews · Verified ·
★★★★★
Excellent service
Excellent service. Will continue to use it every time we visit china.
Reply from China Car Service2019-09-06
Dear Dean,
Thank you for your feedback and for choosing our service during your trip in China. We are looking forward to seeing you again.
Sincerely,
The China Car Service Team
S
Sally · 1 review · Verified ·
★★★★★
Excellent and thoughful services
Excellent and thoughful services. Highly recommend to others who need limo services in China.
Reply from China Car Service2019-09-06
Dear Sally,
Thank you very much for sharing your feedback with us and for your recommendation. We hope to see you again.
Sincerely,
The China Car Service Team
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Nicole L · 2 reviews · Verified ·
★★★★★
Seamless service
Seamless service. Very professional and transfer made easy! Thank you again
Reply from China Car Service2019-09-06
Dear Nicole,
Our team is so happy to receive your feedback. Thank you for taking the time. We appreciate it.
Sincerely,
The China Car Service Team
