ColaPa

Deborah HickeyUnited States · 1 review · Experienced 2023-11-26 · Posted 2023-12-07

Collar for my dog and I have never…

Collar for my dog and I have never received it very disappointed. It was over $100.

I never got my order

The tennis shoes were not what was…

The tennis shoes were not what was represented in the picture. Communicaiton is not made easy. Their return policy is made impossible. I believe it to be a scam web site. It is being used by China to sell products with no recourse, if not up to specifications. Buyer be ware.

I order this back on 9.11.23 and was…

I order this back on 9.11.23 and was told 3-5 days I still have not received it yet are you all just taking people money shame on you. In Jesus name everything you touch will fail until you do right by the one who money you have taken I am also reporting you all to the BBB

Great products

Great products, fast shipping, and a pleasant shopping experience.

I ordered (without checking on them)…

I ordered (without checking on them) hummingbird feeders that came with 30 day money back offer. They are very cheaply made (what was I thinking) so I sent an email for assistance to return. They said it would cost $50 - $80 to return to the warehouse in China, but they would offer $15 towards that. How can I trust that I would get the $15, but MORE IMPORTANTLY, HOW CAN I TRUST THAT ID RECEIVE one penny of the purchase price? I’ve been duped!

I also purchased bra from dotmalls and…

I also purchased bra from dotmalls and colapa. They use many names as any scammers do. Address on website in New Jersey but now I find they are in China. Govt should be working on this kind of scams but they just turn their head. I put a stop payment on them.

Radames moralesUnited States · 1 review · Experienced 2023-06-26 · Posted 2023-06-29

I perchase a pair of f reading glasses…

I perchase a pair of f reading glasses they do not focus as they advitised i can see from far with then as wth out then close is worse ,wanted to return have to send to china,they claimed it will cost 50. to 80 dollars to ship I pay some 44.00 dollars. filling complaint with BBB,please do not buy anything from this company.thank you

Cliff SnyderUnited States · 1 review · Experienced 2023-06-14 · Posted 2023-06-22

Wife bought a bra that had support. Did not

Worst company ever. Would not take a return and wanted me to pay shipping back to china. If I new the product was made there would not have bought it. SCAM SCAM SCAM! Horrible experience DO NOT ORDER ANYTHING.

I Bought two pair of shoes and they do…

I Bought two pair of shoes and they do not fit. I really like the shoes but need a smaller size. Can you help me with this? There was nothing in with the shoes to do this. thank you very much foe your help. Hedwig Olson This was in late May all I want is a SMALLER size. I like the shoes. I am not sure of the date.

Prompt service

Prompt service, and opportunity for any questions I may have had to be answered.

Item exactly as described

Good quick service

Understanding communication

Have a more coherent and clear catalogue, got caught out by vague item description. It costed me an extra $16AUD for screen protector, wasn't happy about that!

Dana CampbellUnited States · 1 review · Experienced 2023-03-11 · Posted 2023-03-29

I want to return a phone wallet.nobody…

I want to return a phone wallet.nobody can call me back. I've sent 4 messages and 3 emails in 2 days. please call me back

I ordered a heated vest size XS and…

I ordered a heated vest size XS and received a medium. They were no help in returning the vest. I gave it to a friend. That is where I discovered it had no battery to charge. Now I am trying to go to the customer service and cannot get there. My computer warns me that this is not safe!

Carolyn WhiteUnited States · 1 review · Experienced 2023-01-04 · Posted 2023-01-28

DANGEROUS product

I ordered a neck massager for my daughter for Christmas. When she put it on her neck it gave her shocks . Now they want me to pay to return it to China. This product is DANGEROUS! Do NOT order from this company!

Colapa Customer Service Shocking- Do Not Purchase!

I purchased a heated vest before christmas 2022, it came fairly quickly so I thought, 'great'. However, the first thing I noticed was it didn't come with a battery. Ok, maybe I should have checked the small print more thoroughly. The second thing was the zipper was slightly defective with the bottom 'tooth' sticking out a little, making it tricky to fasten and feeling like it would break if it was forced. I tried Customer Services who were appalling. Didn't reply at first so tried again, when they replied and asked for a picture which I sent, then nothing for weeks, and even after a few polite chase emails, nothing. Shocking.. Now out of pocket for the whole thing. They shouldn't be allowed to trade like this.

Ordered a heated vest that was supposed…

Ordered a heated vest that was supposed to be "ready to use right out of the box". NO BATTERY INCLUDED! Ordered a medium but sent an XL. Shipped from CA but return shipping has to be to China!NO CUSTOMER SERVICE and I will be handling this with my credit card company.

Ordered 4 vests in early December for…

Ordered 4 vests in early December for Christmas gifts. they arrived in late December. The sizes were wrong. For example the XXXXXL was too small for a person 6' tall and 210 pounds. Although there are described as 'Heated " vests...only if you order the battery pack which is mentioned in small print. I attempted to return the vests and was informed that I had to pay the cost to return to China, which they estimated to be $80-90 (50% of the original order cost).