Container and Packaging (www.containerandpackaging.com) has a 4.9 out of 5 rating on OK.one, based on 65 user reviews collected here. It is listed under Business Services and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Helpful friendly service by phone. Very easy transaction.
We are happy to hear that our Customer Care team provided you with friendly and effortless service. Thank you for sharing your experience with us, Maria! We look forward to talking with you again soon!
GJ was a pleasure to talk with and even showed interest in my projects. Every order I've placed with Container and Packaging the process is smooth and easy and everyone who picks up the phone has always been patient and friendly. Such a valuable approach to customer service.
Daniel, your kind words are like honey, soothing and sweet to the soul. We appreciate you sharing your experience with us. GJ is a delightful member of our team. She has a good heart and truly enjoys getting to know each customer she talks to. She will treasure your words. We love hearing that you value the same things we do in customer service experiences. We look forward to assisting you again soon!
I am so happy to speak to a real person who speaks english. Thank you for your help and knowledge on selecting the right product.
You are very welcome, Rochelle! Our Customer Care team works hard to give each of our customers the best experience possible. We appreciate your business and for your kind words. We look forward to working with you again soon!
Ryan is always helpful every time we order. He is fast, reliant and has great people skills. Thank you for taking such great care of us!
Paige, we just love reading your sweet words and appreciate you sharing your experience with us. It's good to hear that Ryan is providing you with consistent quick, friendly, and reliable service each time you reach out. We are grateful for your business and look forward to many more years to come!
Thank you, Gary!
Wonderful! Thank you for your feedback, Sandi.
Brittany was incredibly helpful, professional, and patient throughout the process. As someone new to the skincare and packaging industry, I had a lot of questions, and she took the time to guide me and provide helpful information every step of the way. She responded promptly, explained things clearly, and made the process feel much less overwhelming. Her customer service was excellent, and I truly appreciated her kindness and willingness to help. Thank you, Brittany
Thank you for your kind words, Camella! We are delighted to hear that Brittany was able to provide the guidance and support you needed as you navigate the skincare and packaging industries. She takes great pride in helping customers feel confident throughout the process, and we're glad to know her patience, knowledge, and responsiveness made a positive difference. We appreciate your feedback and look forward to assisting you again!
Kyle Mortensen is the reason we still do business. Always helpful, always on top of what we need and always reaching out to make sure we’re okay!!! Friendly always and that’s a big thing for me. As the CEO of Twisted Dreams we value and treat everyone as equals whether you spend $10 or $10,000 and that’s the feeling we get from Kyle!
Thanks for your incredible feedback, Brandon! Kyle is passionate about building strong relationships and providing the kind of attentive, personalized service every customer deserves. It means a lot to hear that his approach aligns with the values you hold as a company. We appreciate your continued business and look forward to supporting your success for years to come!
Brittany was able to find me savings where I didn’t know they exist. Thank you for going above and beyond!
We are thrilled Brittany was able to save you money on your order! We appreciate you taking a moment to leave us a review.
Thank you, Claudia! We are so excited to be working with you!
I was told an item is a stock item and they’ll always have it in stock. I ordered a couple of cases. A few weeks later, I went to place a reorder and it was out of stock. I contacted them to see when it’s going to be available again and they said it’s not going to be restocked. Mind you, I already have thousands of labels and boxes made for the specific bottle. I will never deal with this company ever again. UPDATE: don’t be fooled by their reply to my review. I already contacted them and they told me there’s nothing they can do. If you’re depending on them to supply your brand, GOOD LUCK. They will leave you high and dry.
Thanks for sharing your feedback. We're very sorry to hear about your experience and understand how frustrating it must be to learn that a product you planned around is no longer available, especially after investing in labels and packaging designed specifically for it. We strive to provide accurate information regarding product availability, and we regret that the outcome did not meet your expectations. We would appreciate the opportunity to review your situation further and see if there is anything we can do to help. Please contact us directly at 866-967-2794 with your order information so our team can investigate and discuss potential options with you. Thank you for bringing this to our attention.
kyle has been AMAZING to work with, always going above and beyond!
Thank you so much, Angela, for taking a moment to share your experience with Kyle. He will love to read your kind words. We look forward to working with you again soon!
Thank, Cristina! We love to hear that!
Always a good customer experience. The sales reps are very clear and kind.
We appreciate hearing this, Steven! It's good to know you are getting consistent service from our Customer Care team. Thank you!
The person I talked with was so polite and was very informative and felt like she was working for my best interest
Thank you so much, Wrenn. Great customer service is not as common as it may have once been in this world, so we understand how important it is to find that. We're glad you found it with us!
I purchase from them often, Today the customer service representative found away for me to save money on my purchase.
Who doesn't love to save money? It truly is music to our ears to hear that we were able to do that for you, Alan. We look forward to assisting you again in the near future.
The order was placed with ease and the rep was friendly.
We can appreciate the importance of your time when you need to place an order. We are happy to hear that you were able to do that so efficiently and with friendly agent. It makes all the difference in the world! Thank you so much for sharing your experience with us!
Your customer service are extremely well trained, they have excellent product knowledge and follow up. MAJOR PROBLEM: As I am proceeding with gathering the information for my purchase I am finding Container and Packaging does not have a number of the items I need to complete my project ... this makes the days I have spent putting this together a complete waste of my time as now I need to search out new suppliers to either fill the entire buy sheet or fill in the pieces you are unable to fulfill.
Thank you for sharing your thoughtful feedback, Marty, and for recognizing the efforts of our Customer Care team. We're thrilled to hear that their product knowledge, follow-up, and commitment to helping you made a positive impression. At the same time, we understand your frustration regarding product availability. We know how much time and planning can go into researching the right packaging for your products. We would like to understand what the additional items are that we are lacking. We will have a member of our Customer Care team reach out to you to see what other items we may be able to assist in finding for you through other resources we have available. We truly appreciate you bringing this to our attention. Customer feedback like yours helps us better understand where we can improve on the products we offer as well as our inventory planning. We look forward to talking to you soon!
GJ was clear. informative and friendly
We love to hear that, Sandra! Thank you for your feedback!
Great customer service! Shout out to Brayden, who helped me thru chat, and then called me. He caught a few item/mistakes on my behalf on ordering. He was a huge help and I'll be requesting him next time I order!
Thank you for sharing your feedback with us. We are thrilled to hear that Braden used his eye for details to catch those mistakes, even through chat. Catching those errors before they ship out saves time and money for everyone. We appreciate your comments, Dominique and look forward to working with you again, soon!
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