DutchGrown

Hi Erin, We are sorry to read this review. We would have appreciated the opportunity to review this directly before a public review was posted, especially as we were not aware of these concerns. If an incorrect variety was received or some tubers failed to grow, our customer service team can help under our Grow Guarantee. Please contact us directly with your order details so we can review this properly and offer a resolution. Regards, DutchGrown

Thank you Allison, enjoy your blooms.

Dear Josephine, We are sorry to read this review. We are particularly surprised by these comments as we had previously exchanged numerous emails regarding your order, including adjustments, refunds, and missing item concerns, yet no report of widespread growing issues was brought to our attention before this review was posted. Your order contained a large collection of different perennial bare roots. When an entire mixed order experiences such extensive losses across many unrelated varieties, this usually indicates that factors beyond the quality of the roots themselves may have affected establishment. Please contact our customer service team directly so we can discuss this with you, review what happened, and assess this under our Grow Guarantee. Regards, DutchGrown

Hi Jacob, We are sorry to read this review. We have located your order, which was delivered on April 4th, and can confirm that we did not receive any emails or quality reports from you regarding these items. Your order included 33 plants across several different varieties. When an issue is reported across almost an entire mixed order, it is especially important that we are contacted directly, as this can point to growing conditions or another factor during the season rather than a general product quality issue. Our 100% DutchGrown™ Grow Guarantee is in place to help with genuine growing concerns, but we do need the opportunity to review the issue properly. Please contact our customer service team with the specific varieties affected, and we will be happy to assist. Regards, DutchGrown

Thank you for updating your review.

Hi John, We are sorry to read this review. We have checked our records for Order UK290132 and can see that it was delivered on March 25th 2026. We did not receive any quality reports regarding this order, so this is the first time we are hearing about these concerns. Several of the items mentioned, including peonies and oriental poppies, commonly establish foliage in their first season and do not always flower immediately. Dahlias are also still relatively early in their growing season and their eventual flower size cannot be determined from their current stage of growth. That said, if some varieties genuinely failed to emerge, we would have appreciated the opportunity to review the issue directly and assist you under our Grow Guarantee. Please contact our customer service team with the names of the varieties you believe failed, and we will be happy to review the matter with you. Regards, DutchGrown

Thank you for your kind review.

We're glad to hear your Dahlias arrived timely. We appreciate your feedback and are sorry one didn't grow. You are welcome to contact us directly at [email protected].

Thank you for your feedback. We are sorry to see this, especially as no order information was included for us to identify the orders or review the issue properly. Please contact our customer service team directly with your order numbers and the varieties affected, and we will be happy to look into this and help resolve it.

We are sorry to hear that only three of the Red Hot Poker plants grew. We were not contacted directly about this concern, so our customer service team was not given the opportunity to review the issue or offer assistance before this service review was left. Please contact us directly with your order details so we can look into this and help resolve it for you.

We are sorry to see this review. We were unable to locate a matching order on our DutchGrown USA store, and we reached out directly through Trustpilot to request more information. Unfortunately, no response was received. If this review relates to a DutchGrown USA order, we would still welcome the reviewer to contact our customer service team directly so we can review and assist.

We are sorry to see this. Our team contacted you by email and phone to help with the concern, and a refund has now been issued as discussed. We would appreciate it if you would consider updating your review to reflect that this has been resolved.