This company put a 6 pound metal item…
This company put a 6 pound metal item with sharp edges into a single box with no packing or padding and through a shipping label on it and needles to say it poked through the box and damaged my item and now wants to blame everyone else instead of taking responsibility and sending one properly packaged for shipping only recourse I guess is BBB and IDAHO CONSUMERS PROTECTION i think I have bought my last item until this is resolved or maybe I'll just stop payment
Thank you for taking the time to provide us with your feedback. We are sorry to hear that you have not had a positive experience with us. We have reviewed your order and can confirm that a Damage Claim has been placed with the shipper due to the damaged item and we are waiting for the resolution on this claim at this time. Once the shipper has completed their review of this claim, we will be contacting you again. If you need to reach us before then, our Customer Care team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact information can be found here: https://www.opticsplanet.com/help-center/).