Dvor

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. We have reviewed your order and have asked our Customer Care team to review the situation with the backordered item again to see if anything can be done to help resolve this situation, within DVOR's policies and procedures.   We work with our suppliers to get shipments as quickly as possible and are always striving to provide accurate information on ETA and shipping timeframes but an unexpected delay affected your order, resulting in this issue.   Once again, we are sorry for this delay.

Thanks for taking the time to share your feedback with us. We look forward to helping you with your next order!

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. In regards to processing & shipping timeframes, per our payment policy, "Dvor does not capture funds from your card until your items are available and ready to be shipped." This allows us to confirm that the item is ready to ship and to review & confirm any compliance restrictions based on the product and location it is shipping to prior to capturing funds. Here is a link to our payment policy: https://www.dvor.com/payment-policy.html We are sorry for this frustrating situation but we hope this will help you understand why your order had a short delay between being placed and having the payment processed. We have also confirmed that your shipment is currently in transit with an expected delivery later this week and have emailed you the tracking information. We look forward to helping you again in the future.

Thanks for taking the time to share your experience with us! We appreciate your kind words and look forward to helping you with your next order.

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. We were unable to locate your order from the information provided but would love the opportunity to review this situation with you directly. Without the details of your order, we are unable to review the specific product in question or any notes that may be on your order about this situation.   Please reach out to our Customer Care team to see if there are any additional steps we can take to try and resolve this situation. (contact information can be found here: https://www.dvor.com/contact-us.html). Added Note 7/23 Thank you for your response and for providing more details of your order. We have located your orders and see that you have worked with our Customer Care team to try and get this metal detector to you as soon as possible. I will provide your feedback on this process and the issues you had with our Customer Care team leadership and ask them to review it further to try and ensure that we get this order to you as soon as we can.

Thanks for being a part of our DVOR community, we appreciate you taking the time to share your experience!

Thanks for sharing your experience with DVOR, we look forward to helping you with your next order!

Thanks for taking the time to provide this feedback for us and for sharing your experience. We look forward to helping you with your next order & have a great day!

Thanks for shopping with us at DVOR, we look forward to helping you with your next order!

Thanks for taking the time to share your experience, we appreciate your business and look forward to helping you again in the future!

Thanks for sharing your experience with us Bobby, we appreciate your business!

Thanks for sharing your experience with DVOR, we appreciate your business!

Thanks for sharing your experience with DVOR, we appreciate your business and look forward to helping you with your next order!

Greetings! We are sorry to hear that you have not had a positive customer experience with us. We were unable to locate a recent order with the information provided but we understand you are having an issue with a backordered item. In situations when we have back-ordered items, we work with our supplier to get the shipment as quickly as possible. Typically, they provide an estimated delivery date and make their deliveries within the specified time frame. Unfortunately, though, those estimates do not guarantee the item will be delivered to us in the timeframe provided due to several factors that are outside our control. We do our best to update the ETA when we get new information from our suppliers, but that can also mean the date may change frequently or not at all if we cannot confirm a date from our suppliers. If you would like to review your specific order, please reach out to our Customer Care team (contact information can be found here: https://www.dvor.com/contact-us.html).

Thanks for sharing your experience with DVOR and for being a loyal customer. We look forward to helping you again in the future!

Thanks for taking the time to share your experience with DVOR and for being a loyal customer. We look forward to helping you with your future orders.

We are sorry to hear that you have not had a positive experience with us, as that is certainly never our intention. We were unable to find your order with the information provided and we would like to be able to review what happened with the processing and shipping of your order so we hope you will reach out to us again and give us a chance to review and do our best to resolve what has occurred. Our Customer Care team can be reached Monday - Friday, between 9:00am - 6:30 Central Time (contact info here: https://www.opticsplanet.com/help-center/).

Thanks for taking the time to provide this feedback to us. We look forward to helping you with your next order!

Thanks for sharing your experience with DVOR and we appreciate your business and loyalty. We look forward to helping you with your next order!

Thanks for sharing your experience Sean, we appreciate your feedback!