ECO-WORTHY (www.eco-worthy.com) has a 4.0 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Utilities and its reputation is good. 71% of reviews are 4 stars or higher and 15% are 1 star; The business has replied to 91% of negative reviews. Last updated 2026-08-10.
My items are not delivered on-time as promised. If an item is out of stock why not stated in your website before I buy it. This is very unprofessional when your website states items are available when that’s not true.
On top of that, there is no one to talk to. Every time I call it goes into voicemail. I wonder what are you hiding.
Reply from ECO-WORTHY2026-07-08
Dear,
Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. To better resolve your issue, our customer service team will contact you as soon as possible and do our best to assist you to ensure your complete satisfaction with your purchase.
Sincerely,
Eco Worthy
K
Keith Prevost加拿大 · 1 review · Experienced 2026-07-01 ·
★★★★★
They stand behind their stuff
They stand behind their stuff. Had a 48v battery die suddenly. There was no hassle, few emails back and forth and they sent me a new battery free of charge. Will buy from them again.
R
Rob Watson英国 · 8 reviews · Experienced 2026-07-06 ·
★★★★★
A completely useless warranty!!
A completely useless warranty!!
Bought a 280AH battery from ebay with a supposed 3 year warranty.
The "catch" is that it's not a 3 year warranty; it's only a 1 year warranty!!
After that it's just "assistance" by email. They make you jump through a whole bunch of hoops to get any kind of help out of them.
They're asking me to run a whole bunch of tests on the battery that I'm unable to run, and are refusing to take the battery back.
I've explained to them numerous times that I do not want a refund... I just want them to take the faulty battery back and either repair it / fix it and send it back, or replace it with a reconditioned one.
As is always typical, the battery stopped working correctly after 1 year and 1 month so after the 1 year period where their warranty actually means something.
So, if you're going to dump close to £500 on a battery thinking it has a 3 year warranty, then think again! Their warranties aren't worth anything!
Reply from ECO-WORTHY2026-07-07
Dear,
Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. Our customer service team will contact you as soon as possible and will be happy to assist you to ensure your complete satisfaction with your purchase.
Sincerely,
Eco Worthy
A
Andrew Robinson英国 · 11 reviews · Experienced 2026-06-29 ·
★★★★★
Very impressed with this company-I…
Very impressed with this company-I bought a battery from them which was very low on charge, so low in fact, that I couldn't connect to the app. I was away from my boat where I'd left my own charger so they very graciously sent me a new charger free of cost which arrived within three days.
I connected the system and tried to charge the battery to100% and nothing happened.
Reply from ECO-WORTHY2026-07-06
Dear,
Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. To better resolve your issue, our customer service team will contact you as soon as possible and do our best to assist you to ensure your complete satisfaction with your purchase.
Sincerely,
Eco Worthy
I bought a few rack mount batteries from this company directly off their website. They were a great value for the money. Fast forward 2 years, and one of the 4 seems to have unexpectedly failed. I looked up the warrantee terms for the battery and to my surprise, they had a 10 year warrantee. I messaged support expecting to be blamed somehow for it's failure, and they actually just sent me a brand new one! I will definitely be doing business with Ecoworthy again!
J
Jim Floris加拿大 · 1 review · Experienced 2026-06-29 ·
★★★★★
There was a price discrepancy on a…
There was a price discrepancy on a recent purchase. Customer Service responded quickly to my complaint, acknowledged the problem and fully resolved the issue by issuing a credit for the difference.
Bought the entire off grid Kit in 2022 £1650
Support good at 1st replaced Controller and one battery
2 years ago the 2nd battery went down (bulgy and fat)
Didn't contact them until this week as I gave up with the system! Never worked right kept Switching off with low battery warning!
Of Course both batteries were faulty!
Asked them if they could guarantee their new batteries were better as I was seeking a replacement!
No reply, so i take that as they couldn't have improved.
Just bought some batteries from elsewhere! The system works very well now!
The electronics seem good! However the Batteries they supply really are Rubbish! Had problems from day one, only with the batteries! Should have changed them long ago!
Sent email to your support address twice didn't bother to reply to me!
Order #2063 July 8th 2022
Reply from ECO-WORTHY2026-06-29
Dear,
Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. Our customer service team will contact you as soon as possible and will be happy to assist you to ensure your complete satisfaction with your purchase.
Sincerely,
Eco Worthy
P
Peter Tummers德国 · 1 review · Experienced 2026-06-16 ·
★★★★★
I bought a solar tracker and after the deliery i notised a defect…
I bought a solar tracker and after the delivery i notised a defect in the tracker-controller.
So i called the service helpdesk and answered some questions refurring the operating of the device.
the sericedesk operator told me that obviously there was a elctronic failiure in the controler, and he would send me a new one.
within a few days the postman brought me my new controler and after mounting it on the solar tracker and testing the new controller, all functions worked splendedly.
i have to thank the complete service team for the quick and professional after sales. and i always will tell other people about.
if i would need some other devises i would alway call eco-worthy.
s
steven加拿大 · 1 review · Experienced 2026-06-25 ·
★★★★★
The cable from the panel to battery is…
The cable from the panel to battery is 5 feet to short, i want to buy an extension but not sure which one to buy. Nobody answers the phone or its always busy,I've sent 4 emails with to2 reply which have nothing to do with my question, supplied them with an order number, twice, very frustrated, my first hand experience is not good, i will shop else where for my off grid camp.
Reply from ECO-WORTHY2026-06-26
Dear,
Thank you for informing us of this matter. We apologize for your unpleasant shopping experience. To better resolve your issue, could you please provide your order number? We look forward to your reply. Our customer service team will contact you as soon as possible and will be happy to assist you to ensure your complete satisfaction with your purchase.
Sincerely,
Eco Worthy
D
Dwayne美国 · 4 reviews · Experienced 2026-06-25 ·
★★★★★
Batteries and customer service has been great
Customer service has been great. Haven't needed but twice and everything went perfectly. The 48 v server rack batteries have worked flawlessly. I would highly recommend them. A expensive purchase, but I am so pleased with them. Delivery was quick each time I ordered the batteries. Within a week typically.
B
Bruce Andrew加拿大 · 1 review · Experienced 2026-06-12 ·
★★★★★
I have an issue with my batteries…
I have an issue with my batteries contacted the customer service phone number they said send email. When trying to send email comes back no such address 🤷🏻♂️.
Reply from ECO-WORTHY2026-06-25
Dear,
Thank you for informing us of this. To better resolve your issue, please provide your order number. We look forward to your reply. Our customer service team will contact you as soon as possible and is dedicated to assisting you to ensure your complete satisfaction with this purchase.
Sincerely,
Eco Worthy
Delayed response on emails, some were never responded too. People on the phone were not very helpful. Seems like a very disorganized company.
Reply from ECO-WORTHY2026-06-23
Dear,
Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. To better resolve your issue, our customer service team will contact you as soon as possible and do our best to assist you to ensure your complete satisfaction with your purchase.
Sincerely,
Eco Worthy
H
Howard De Young美国 · 3 reviews · Verified · Experienced 2026-06-18 ·
★★★★★
Have bought before and had a good…
Have bought before and had a good experience and the products are good
Product is great, but the shipment was 3 weeks late. They didnt reach out, I had to call and email multiple times. I go one response saying it would ship on the 4th, they missed that date and I had to call and email again multiple times. They never answered, just decided one day to ship.
I initially contacted support and spoke with the only customer service representative (this person is the only reason I am returning the products) regarding my purchase. After explaining my situation, I was informed that no accommodations could be made beforehand and they would be happy to help with anything later. Based on that information, I proceeded with the purchase and later contacted support again to provide proof of purchase and request additional assistance.
Unfortunately, the tone and professionalism of the interaction changed significantly during the follow-up correspondence. What began as a courteous and professional exchange became dismissive and unprofessional. Rather than addressing my concerns as a paying customer, I felt I was met with an inappropriate attitude that fell well below the level of customer service I expected.
Customer service is often the deciding factor in whether a customer continues doing business with a company. Due to this experience, I no longer feel comfortable maintaining a business relationship with your company. As a result, I intend to return all purchased items and seek a refund in accordance with your return policy. I will be purchasing from another supplier going forward.
I would appreciate instructions on how to complete the return process.
Reply from ECO-WORTHY2026-06-17
Dear,
Thank you for informing us of this matter. We sincerely apologize for your unpleasant shopping experience. Our customer service team will contact you again to assist you with your issue and ensure you are completely satisfied with your purchase.
Sincerely,
Eco Worthy
