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Media & Publishing

Emp Online

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30 reviews

3.530 reviews
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About Emp Online

Data updated
Website
www.emp-online.ch
Category
Media & Publishing
Location
United States
Status
Unclaimed
Last 12 months
11 reviews
Replies to negative
0% (0/11)
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About this business

EMP Merchandising ::: The Heavy Metal Mailorder ::: Merchandise Shirts and More

Written by the business, not verified by us.

Is Emp Online legit?

Emp Online (www.emp-online.ch) has a 3.5 out of 5 rating on OK.one, based on 30 user reviews collected here. It is listed under Media & Publishing and its reputation is mixed. 20% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 11 of them were added in the last 12 months. Last updated 2026-08-11.

What people say

I live in Ireland,the website was…

I live in Ireland,the website was emp.ie but no mention that items are actually coming from Germany,the estimated delivery time was 2 days. 2 weeks later I still don't have the items I have ordered and what is worse the status of delivery says they've been delivered. Now I have to make enquiries and search for them,and who knows how long this is going to take,so for everyone sake stop making false advertisements, clearly state that the site is German and products are coming from there.

really good if you have the humor of a 40 y/o or love Rammstein

plus size selection is abysmal, unless you just LOVE bands 50+y/o dudes worship (usually the ones that have multiple allegations and a history of racism), which i unfortunately REALLY don't. also doesn't have "alternative basics", but 123 pieces of gag-shirts that have already been outdated when they first became available for sale.

The order didn't arrive on time for my…

The order didn't arrive on time for my nephew's birthday. One week after the due delivery date, I emailed EMP and a few days later they emailed me a new order confirmation. No apology, no explanation of why the order didn't arrive. Just a new confirmation of the order with a new date of sale and no date of delivery. It is over two weeks since I ordered and I still have no idea when the goods will arrive. No customer service at all. Update: They replied to my latest email and seem to be trying to get the order sorted.

Out of stock, apparently when you ask, but will take your money

If I could give less, I would. Ordered a tee as a present on Sept 3rd. Still nothing, not even a delivery update. Contacted them via "live chat" and felt the responses were bordering on smart ass. Basically told me that the product must have been out of stock. Wouldn't cancel the order and give a refund. Still couldn't give me an eta on arrival. They were quick to take my money though. Was a loyal customer, never again will they see me.

EMP International? More like EMP Domestic Only

Makes no sense at all why EMP stopped shipping to Australia. Why have an international website when you are anything but international and have narrowed every country down to just Europe (which is where they are based anyways.) Used to buy clothes here all the time and loved the merchandise but for some reason during COVID they decided to pull all delivery support outside of Europe and never reinstated it. The only way you can buy from them now is via a parcel forwarding service (which costs ridiculous amounts of money on top of the initial delivery.) Customer support is a joke and frankly it seems as though they are willing to lose out on free money from people worldwide over some arbitrary directive (new management perhaps?) where they're not allowed to ship overseas anymore. Pretty shameful, lots of loyal customers internationally and they didn't care to think about that when making this decision. Only hurts their financial growth in the long-run and burns their consumer base. Not intelligent decision-making and if I was a share-holder of such a business I would've pulled out of investing in them over such an illogical decision. Not to mention they are coward's who don't respond to negative reviews and don't actively engage to address any of the issues being brought forth to them. Very weak management which reflects a rather weak way to conduct business.

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