Essence of Thailand (www.essenceofthailand.com) has a 2.9 out of 5 rating on OK.one, based on 18 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. Opinions are polarized: 50% rate it 4 stars or higher while 50% give 1 star; The business has not yet replied to negative reviews; 1 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
A
Ann · 2 reviews · Experienced 2025-10-24 ·
★★★★★
Patty is one of the best
I’ve had several massages before, but Patty is truly exceptional. Despite her petite frame, she possesses incredible strength and has an amazing intuition when it comes to finding and addressing tension in my muscles. She’s incredibly skilled and knowledgeable—always knowing exactly which pressure points to target and how to balance relaxation with deep muscle work. Her technique is precise, and you can tell she genuinely cares about her clients' well-being. I always leave feeling refreshed and rejuvenated, and I truly look forward to every session with her. Patty is not only a master at what she does, but she’s also warm, friendly, and professional, making each visit a truly relaxing experience. Highly recommend Patty for anyone seeking a top-tier massage experience! Ann
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daniel dmello · 2 reviews · Experienced 2025-02-07 ·
★★★★★
My lower back was sore for a long time
My lower back was sore for a long time, tried couple of massage parlours in past but no good, Cindy was really professional and did her best, I slept like a baby on my bed the same night without sore back. Highly recommend
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TB · 9 reviews ·
★★★★★
Awful service
Took money for service promptly on 5th march and no delivery till I repeatedly emailed them and their sales. Then they too have had no reply, though eventually Stuart chased up the order and got it delivered on 16 th.of march 2022, despite email saying 15th. I waited in all day on 15th. Not the service I paid for which was more expensive than many other stores.
Now their website is also not showing any goods.
None of the ordered goods were fresh or perishable, so they should all have been in stock as per their website.
Awful, please avoid.
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Marsella · 5 reviews ·
★★★★★
DISGUSTING BEHAVIOUR AND CONDUCT!
DO NOT USE THIS COMPANY.
After ordering multiple items, one didnt arrive. I was only told it was out of stock after chasing. Then was told to wait a week as they would get it back in stock. After waiting a week and not hearing back I chased again to be told actually its a discontinued range but will get another version in stock next week. So I waited again, yet again no contact. So I emailed to be told sorry we arent going to actually get the other version back in either but will provide a refund. So I said fine provide a refund. After over a week without a refund since the promise of one, I emailed ONCE AGAIN that im waiting for a refund. It has now been a further week AGAIN since I sent that email stating I was still awaiting a refund with no response and NO REFUND..
If they did this every now and again with most orders, not sending items and refusing refunds they would be making hundreds of pounds in profit from the innocent public. This is not the first time and I am not the first customer to experience this. This is not a one off.
Disgusting that I have had to chase non stop for ONE MONTH. Good conduct would be to inform the customer an item is out of stock and refund them ASAP not expect them to chase promise a refund then stop replying.
NOT ACCEPTABLE.
NOT WORTH THE HASSLE.
SHOP ELSEWHERE!
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Neil M · 20 reviews ·
★★★★★
Great Service
My order was delivered promptly and was well packaged. I will definitely order again.
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Stormgain Customer · 6 reviews ·
★★★★★
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Thank. You. Free. Tread.
Khunanon. Wongouan
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Colin daniel Knight · 1 review ·
★★★★★
I ordered red /green curry paste.
I ordered red /green curry paste.its amazing flavor and strength.i will never buy jars of processed curry sauces again.thank you for opening my eyes.
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Izabela Nazli · 1 review ·
★★★★★
Very good service
Very good service, very quick delivery. I always order young coconut and they are always very fresh and sweet. I also recommend them to my friends and they too were very happy. I will definitely continue to order from them.
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Monica · 3 reviews ·
★★★★★
Great Customer Service.
Great Customer Service.
I ordered a variety of chilli sauces, which arrived the next day. When I opened my order I contacted the company letting them know that some of the order was wrong. They apologised and resent part of the order immediately. In fact I received the new sauces the next day. However, I had not read the labels properly and to my horror I realised the original order was correct. I cannot fault their customer service and they were so willing to make sure I was satisfied. Well done and a big thank You for being so prompt and gracious.
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emma aya · 74 reviews ·
★★★★★
Unsatisfactory to have received dented tins
Please clarify you are selling dented tins to customers on your web pages. No customers would think that they have to receive dented tins.
I bought 34 tins and there were a dozen of them dented on arrival. The box outside and inside and overall with no sign of damage, but a dozen of their tins inside were in different shaped dents, some were the sizes of three fingers. The shop didn't wrap them or even filled anything between the tins. But they insisted they were wrapped and had filled the space between them, but still, the tins can be damaged by each other during delivery.
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Gareth · 16 reviews ·
★★★★★
Great selection of Asian produce…
They have a great selection of produce for all your favourite Asian recipes. We've made delicious curries and noodle dishes with the products which we ordered. I'd thoroughly recommend them. Delivery was quick, price reasonable and service excellent.
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Dan · 6 reviews ·
★★★★★
What a treat
What a treat! I ordered some supplies as i was struggling to find everything i needed for thai curries in one place at the supermarkets and it was often quite expensive. Essence of Thailand have taken care of that with high quality produce and for a great price with super fast delivery! :) :) :)
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Robin Brooker · 10 reviews ·
★★★★★
Beware of this company
I cancelled an order with this company at the beginning of April Due to unreasonable delay in delivery. They have not refunded me as of today, 4 June, despite promising to do so.
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Iftikhar Mian · 2 reviews ·
★★★★★
Highly unethical company
Highly unethical company! I ordered a box of 9 coconuts which arrived 4days later which is unacceptable considering it's a perishable item. All the coconuts were old, discoloured and actually reeked! Disgusted by the customer service, they were unreachable on email or phone and the mailbox was full!! Avoid at all costs! Absolute scam! Wish I could post pictures of the gone off product which I will be happy to share!
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The Hive #HGC · 1 review ·
★★★★★
SCAMMING COMPANY
ordered almost 3 months ago, had nothing since and wasnt updated unless i messaged several times, i was told almost 3 weeks ago id be refunded, ive been ignored since... AVOID THIS SCAMMING COMPANY.
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Nicky · 2 reviews ·
★★★★★
Worst experience ever
Worst experience ever. Haven't got the order confirmation when purchased, and a month+ after item delivered. In the meantime, I kept contact them about the items that i ordered, no replied. Well I no longer want the item anymore.
Trash website
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Wei · 3 reviews ·
★★★★★
Really bad service. Do not order.
Ordered in middle of March, but got a wrong parcel (nothing i have ordered). When the parcel arrived, it was even already broken.Tried to contact them via email, phone, website message many times, no reply at all. Really bad service.
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matthew phillip · 25 reviews ·
★★★★★
Ordered a month ago and no delivery
Ordered over a month ago and no delivery, they won’t let you add google reviews either please have a look at the feedback, absolutely shocking. Sent 5 emails via the website and 2 on Facebook, no response. Think I have been scammed and will try to get my money back from my credit card, wish I never ordered with this company, the worst customer service possible.
