Esso (www.esso.com) has a 1.2 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Utilities and its reputation is poor. 93% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 59 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Nigel英国 · 4 reviews · Experienced 2026-07-31 ·
★★★★★
I will never go to Esso garage again
I will never go to Esso garage again, the staff working at Esso in Cleveland are horrible,I have cancer, and have no control over my bladder and bowels and they wouldn't let me use their toilets,i showed them the badge i need to wear for my problem but still refused me to use toilet and they must be liars, they said they're is no toilets they must have toilets for the staff, liars, no one have ever refused me to use their toilets but those horrible staff did ,scum,hope they get cancer see how im suffering.
Attended an Esso garage in Newton Aycliffe and used their car wash. The brushes tore my passenger wing mirror off for which I have video footage. The company Rontect won’t accept liability says it must have been loose! Do not use…not worth the damage or the hassle! Staff don’t speak English on site. Absolute joke!
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WP英国 · 5 reviews · Experienced 2026-07-09 ·
★★★★★
Asda/Esso staff using disabled parking…
Asda/Esso staff at the Montrose Angus station using disabled parking without blue badges is totally disgusting behaviour and the fact management accepts this behaviour tells you everything you need to know about how they treat disabled customers
Stations usually Ok but some don’t stock premium fuels! App has potential but does not always allow Applepay hence you lose your points bonuses. Responsiveness to queries via the App appalling with no responses - not great for a customer service perspective.
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Charles Cochrane英国 · 7 reviews · Experienced 2026-06-27 ·
★★★★★
Dropped in Esso on 27/6/26
Dropped in Esso on 27/6/26
Located next door to Travis Perkins on Chester Road West.
This is not a good station due to the lack of customer care, and No “Nectar Rewards” all the stations that don’t reward customers with Nectar rewards should clearly display it does NOT on entry to site.
I spent a considerate amount on fuel for my on ward journey and I wouldn’t have used this particular Esso station if I had known they didn’t do Nectar rewards for loyalty.
DONT USE if you collect Nectar Points.
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Adam Faulkner英国 · 1 review · Experienced 2026-06-17 ·
★★★★★
Got ripped off at whitchurch esso for …
Got ripped off at whitchurch esso for 2 relentless and bacca sterling 30 grams got charged £35
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Jimmy Cosgrove英国 · 1 review · Experienced 2026-06-13 ·
★★★★★
Went in for fuelling up and car wash
Went in for fuelling up, pump really good, smooth handling and gloves & tissues paper are available. I also tried the automatic car wash. Bought a premium ticket, couldn't complaint work for me. My car is a white BMW, and believe me not, the car was shinny like it was really manually wash. Very good service and went in to pay for my fuel, the chap who was in was very friendly and helpful and polite too. There's a queue so I waited as he was serving others, he's really good. Good customer service skills. 10 out of 10, if I had to score Northchurch Esso Garage. Definitely will be back again.
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Mark英国 · 38 reviews · Experienced 2026-05-29 ·
★★★★★
ESSO PETROL STATION SCAM - CROSS HANDS
WENT TO ESSO STATION IN CROSS HANDS - WEST WALES, TODAY.
WHAT A BAD, BAD EXPERIANCE THE FIRST EVER IN USEING ESSO STATIONS FOR OVER FIFTY YEARS!
CAR WASH NOT WORKING AFTER IT TOOK PAYMENT ON THE CARD .
MANAGER WOULD NOT REFUND, THEY DILBRETLY TOOK INTERNET DOWN AND A SUSPISION OF ILLIGAL WORKFORCE.
TRY AND AVOID.
I AM A LOCAL TRADESMAN.
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Sarah goodge英国 · 6 reviews · Experienced 2026-05-24 ·
★★★★★
Service
Very poor service very very slow delivery cages in way of aisle messy shop floor
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Anthony Maddox英国 · 2 reviews · Experienced 2026-05-15 ·
The real thieves! I paid a pre-authorization fee of 80 CAD (in Canada), but I only filled up with 30 CAD worth of gas. There was no paper in the pump, so I didn't get the actual receipt. :( After a few days, I noticed on my account that the pre-authorization amount hadn't changed! I contacted customer service of the gas station. The man told me to come during the week-day to speak with the manager. Great idea, since I live and work 40 km from there! Anyway, I took the day off and went there in person, only to find out they couldn't trace the pump receipt and that I had to contact Esso. So, I contacted Esso, the woman told me to call my bank. I called my bank, and they asked me for the exact pump receipt (remember, there isn't one because there was no paper in the machine). The bank referred me back to Esso. I contacted Esso to request a copy of the receipt (their phone wasn't answering, so I did it online). They promised me the receipt within 5 days... 10 days later - nothing! I contacted them again... they couldn't find my request! So they opened another one for me. Another 5-day wait. Okay, finally the answer - the information provided wasn't correct. I gave them the photo of the receipt and offered to check the information for themselves. Another week of waiting only to be sent back to the station because they couldn't trace the information in Canada! And on top of that, they even suggested I visit their stations! I advise you to avoid these stations.
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JP英国 · 17 reviews · Experienced 2026-05-03 ·
★★★★★
Esso/Asda Braywick Service Station
Esso/Asda Braywick Service Station, Maidenhead.
BEWARE. Today I returned chicken sandwiches back to The Esso Garage (Asda) on Braywick Road Maidenhead because they were incredibly soggy when I opened them and warm. Clearly not fit to eat. The guy called Jay (who works there) was incredibly rude and insisted they were fine as they were within their use by date and it was a battle to get a refund. Other people were returning food as well (DISGUSTING). A lot of unhappy people. AVOID unless you wish to risk food poisoning and be greeted with an extremely rude cashier, whom we have reported to Head Office.
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kelly ellitts英国 · 2 reviews · Experienced 2025-04-24 ·
★★★★★
Manager is RACIST
Manager is RACIST, homophobic & transphobic. Has $exual relations out the back too
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Rod加拿大 · 5 reviews · Experienced 2026-04-17 ·
★★★★★
I needed gas ESSO charged my credit card $250 for a $50.30 gas purchase !
I needed gas , to I went to ESSO, rarely go there cause the price is usually much higher.
I used my AMEX credit card at the pump. $50.30 in gas.
Got a email from AMEX that my card was near the limit.
ESSO had put a $250 hold on my credit card !!!!!
To my knowledge, NO other gas station would do this.
I WILL NEVER BUY GAS AT ESSO AGAIN, unless I am so desperate that I might die !!!!!!!
What a POS !
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Ricky英国 · 2 reviews · Experienced 2026-03-04 ·
★★★★★
Absolutely useless no idea what they’re…
Absolutely useless no idea what they’re doing. Don’t charge you for fuel and then send you a bill for the fuel, which is five times as much!!!! Avoid it all cost
The price for petrol is vomit enduceing and frankly laughable just so you all know it's has nothing to do with the straight of Hormuz it's greed there are still petrol tankers that left before it all kicked off Which have already been paid for so once again greed cheers Esso can't wait for you guys to go bust finger crossed it will be soon and really going off the logic of those who buy petrol it's the straight has opened again tanker's have left so the price should have dropped but it hasn't goes back to greed also looking forward to not getting a reply to this because they know I'm right and they can't be bothered
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Chris英国 · 82 reviews · Experienced 2026-04-03 ·
★★★★★
ripping off customers .4p rise in a…
ripping off customers .4p rise in a day.
Nothing but profiteering.
Disgraceful company
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Phil Brown英国 · 1 review · Experienced 2026-04-02 ·
★★★★★
Every time I go past this garage
Every time I go past this garage. The Diesil prices have gone up. Now on 187.9. a litre . ESSO cashing in on themselves and trying to sueeze us dry. Go to Tesco where it is 175 and save 12p on a litre. And maybe get them to get prices to go the other way. down.
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CliffT加拿大 · 7 reviews · Experienced 2026-03-21 ·
★★★★★
Not a driver-friendly restaurant - Headingley, MB.
The Headingley, MB. ESSO restaurant is one for drivers to avoid. Drivers are not appreciated or treated with respect.
The restaurant has a designated driver area, but the staff refuse to serve drivers in it. Today I was told, “it’s too hard for us, we can’t see you in there,” which makes no sense given there are four large clear glass windows facing that area.
This felt more like an excuse than a real reason. I was also told they were “busy,” but that did not reflect what I saw. Most times when I’ve been there, especially in the evenings, the place has been nearly empty. That is also an admission by one of the restaurant staff.
If you’re a driver, I would avoid this place unless you’re only using the parking lot for the night. I won’t support a business that claims to cater to drivers but will not properly serve them. You’re better off going up the road to the Flying J.
I don't see the general public filling seats here, mainly drivers and their being disrespected.
Let these lazy cows play on their cell phones and hide in the back, talking to one another and puffing on their cigarettes outside the back door. That is until they lose their jobs when the restaurant closes from a lack of customers.
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Mr Stuart Wilkins英国 · 8 reviews · Experienced 2026-03-14 ·
★★★★★
Paid for top wash at Esso in Eastergate…
Paid for top wash at Esso in Eastergate Sussex and what an absolute waste of money, the car is just as dirty now as when it went in. I thought it would at least make it look somewhat better but the sills and lower doors don’t look like they have been touched. Honestly don’t waste your money as it doesn’t work. Fella seemed happy enough to take the money though. Wish I could upload pictures just to show how bad it really is!!!! Sadly can only go as low as one star because it doesn’t deserve any.
