ExxonMobil Corp

You cannot talk to a live agent

You cannot talk to a live agent. I was in the live chat and the agent gave me a canned response and left the chat. I did not know I was typing for nothing. The thread. ExxonMobil Support 03:41 PM Hello! Welcome to ExxonMobil Customer Helpdesk. I'm your ExxonMobil Virtual Assistant, and my goal is to provide you with the best fueling experience. This chat will be recorded for quality assurance and data verification purposes. ExxonMobil Support 03:41 PM Please select from the following menu options: Tap to choose Station Experience ExxonMobil Rewards+™ Any Other Concerns Customer Rose: 03:41 PM Any Other Concerns ExxonMobil Support 03:41 PM To make sure I connect you with the right support team, could you please share a bit more detail about the reason for your chat today? Customer Rose: 03:42 PM Exxon has a hold of 100 to not to be released until the 7th of May. Green Dot Apple Cash cannot release your hold placed on my funds. Please release immediately ExxonMobil Support 03:42 PM You are now being transferred. AGENT (Aljon) joined Aljon 03:43 PM Good day, Rose. This is Aljon from ExxonMobil. I understand you’re concerned about hold amount. Is that correct? Customer Rose: 03:44 PM Yes, for no reason should exxon hold my 100 for 7 days. Aljon 03:44 PM I'm sorry to hear that. Aljon 03:45 PM But no worries, we can help you submit a report about that. Aljon 03:45 PM This looks like a pre‑authorization hold, which is standard when paying at the pump. Aljon 03:46 PM Can we have the address of the station please? Customer Rose 03:46 PM one moment please Aljon 03:46 PM Sure. Aljon 03:48 PM The $100 hold is a pre-authorization hold, which is a standard process used to confirm available funds when a card is used at the pump. These holds are typically released within 3 to 5 business days, though some banks may take longer. Aljon 03:49 PM The hold is triggered by the station's system and managed by your financial institution according to your bank's policies and card network rules. If the hold remains after this timeframe, you should contact your card issuer for assistance, as they are the best point of contact to help resolve it. AGENT (Aljon) left Customer Rose: 03:49 PM I have spent from Thursday until today trying to get the pending charges removed Customer Rose : 03:50 PM Green dot apple cash, sees the pending transaction and Exxon has a pending until 5/7 not the card holder Customer Rose : 03:51 PM I am 76 and on a fixed income. My daughter sent me the money for my gas and food. I did not know what I was doing when i tapped. Customer Rose: 03:52 PM it is every business pointing fingers at the other. No one is looking to resolve just send me on wild goose chases and voice mail jail. Customer Rose 03:55 PM I got gas there because

If I could put 0 stars, I would

If I could put a 0, I would. I don't usually write bad reviews, but this experience was very sad. I chatted with 2 online chats to get help logging in to my rewards, and they were unable to help because someone else used my phone number under their name, and now I cannot use/login to rewards for the entirety of owning this phone. When I tried asking further questions about it, they "left the chat" immediately before I could even press send. This happened with 2 different people. For the entirety of my life owning this phone or anyone else with this #, I cannot use any of my rewards at any gas station. I think it's a bit silly, honestly.

Data on ExxonMobil

Based on all that I have read about ExxonMobil.It is clear that the company is well established and is doing very well in their line of business to date.

Non-existent customer service!

ExxonMobil’s customer service is among the worst in the UK. I genuinely don’t understand how their subsidiary, Esso, remains a major Nectar partner. I also discovered that MFG is linked to Esso and is likewise owned by ExxonMobil. I contacted them in late August 2025, providing proof of my fuel receipts and requesting that the Nectar points I was owed be added retrospectively. My email was completely ignored. On two separate occasions, I visited both an Esso and an MFG fuel station in the early hours of the morning. However, due to an ongoing issue at both brands—where only pre-paid fuel transactions are accepted at the till window—these purchases appear on receipts simply as “Prepay – Pump 1” or “Prepay – Pump 4.” As a result, Nectar does not recognise these transactions as valid fuel purchases, and the associated points are never credited to the customer’s Nectar account.

Good maket good

It’s been a very tribble experience…

It’s been a very tribble experience putting all my financial hopes on Exxon.com with the belief and promise that it will be a steady inflow of income and turnover. But instead of positive outcomes, my share keeps depleting on a daily basis with no assistance from the management team as also promised. I'm just grateful for other alternative investments that I am using to turn over my capital, because if not, my business would've crumbled all because of poor fund management. This is why I keep recommending and directing anyone who cares to listen and is ready to throw some spare funds around crypto to always go with the alternative investment platform-Housemining as they have proven not just once that they're more than capable of handling multiple investment contract purchases with an always available live agent to support you on every process, from funding to profit withdrawals. Currently rated the best in the Local market and they deserve it all. I highly recommend esp for those seeking ways to balance their financial life. Good luck!

after 45 years of having an exxon…

after 45 years of having an exxon credit card and making timely payments i receive a letter stating they need more information or they will discontinue credit card when i call cutomer service it is always a half hour wait so as a good long time customer i helped them i cut up card and now use my bp NO MORE EXXON DONE

Their gas stations in California all…

Their gas stations in California all have very similar negative reviews. Mostly people who use credit cards get their information stolen and charged on. Pumps are old.

James is Great!

Many thanks to the customer service fellow, James, today for his quick and helpful information on how to get my taxpaper information online.

Not interested in answering customer…

Not interested in answering customer enquires regarding domestic sales. two different occasions have tried to find stockist , this time I have to find one of their competitors as need to top up engine oil and my usual supplier has stopped sales....... Maybe they couldn't get any either.

Steady income stream but slow growth

Anthony at 7450 Boynton Beach Blvd is Awesome!

I was here on 09/12/23 and I told the clerk named Anthony that my card had issues with the chip and strip and I wasn’t sure if it would work. No problem Anthony said, I can fix that. He put some type of paper around the card and ran it and it worked. This young man is a gold mine of an employee. Anthony had such a great attitude, was there to make your day, and nothing was going to preclude that here! I don’t know him or is he a relative. I am giving an honest review of him. He is the type you clone and put them to work. He was going to get the job done and he had a way to make my purchase of gas. Then I remembered I wanted a car wash with that. He already completed the transaction but after a quick turning of the gears in his head he hit a few buttons and I had my car wash completed. I got $50 of gas plus the car wash. I love this car wash because it actually touches your car, not those ones by us that just spray water on your car?? How is that going to clean it? Do you shower with just standing in water then get out? No, you wash yourself then rinse. That is this car wash and it’s worth the drive here to use it. Also, I was going to write this review earlier, but has been really busy, but after I stopped by tonight for gas and car wash Lamar was extremely super nice and positive attitude too. It reminded me of Anthony. If the owner is not making these worker-bots, lol, somewhere, he is doing a great job of hiring. Anthony #1 Lamar #2 great place to get a courteous cashier, fill up the tank, and get a car wash 🧼!

Talked to Arafat with Exxon Mobil…

Talked to Arafat with Exxon Mobil transfer agents. Very nice and he was able to help me with all my issues.

Nasty employee in Little Falls NJ store, and corporate does not care.

So a few weeks ago I stopped by the Tiger Mart in Little Falls by Montclair State. I used my credit card and asked the gas attendant for a specific amount and I saw him put the nozzle in. Didn't set it for the amount. I asked him multiple times to please set it so it does not go over (as this has happened in the past). Of course it goes over. I told the gas attendant that when someone gives you their card and asks you to set it so it doesn't go over, they should honor that request. I went inside to let management know about this and the clerk behind the counter got instantly irritated with me, screaming at me, and told me to stop wasting his time while shaking. I'm assuming that's a fight or flight response on his part. All for no reason too. He is absolutely not fitted to work customer service, since he absolutely would not accept any feedback. I even told him that I didn't want to be repaid, I just wanted to let them know. Instant screaming and tantrums. I contacted corporate to let them know but not much was done. Corporate was contacted and I spoke to Rio via email, who "assured" me that this store's management would contact me between 3 and 5 business days. That time frame has passed and I have received absolutely no response. Rio even went MIA. This credit card situation happened a few times in the past but at this point it's a complete lesson learned specially because of how unprofessional the Tiger Mart clerk was and I just wanted to let people here know, just to avoid the headache of that place. Horrible service. There has also been a case opened with the Better Business Bureau as well. All I want back is a simple response from either Rio/corporate or Tiger Mart management.

Exorberant late fees

I use their credit card for gas fill up. I received my bill & saw a charge on there for Service fee of $29.00. I called the company & was told this was for a late fee. Bills due on 8th of the month, I wrote out my bill on 10/1. So should have reached there in time. I believe that a late fee of $29.00 is in excess. The comapny did say they would give me a 1x credit for the $29.00 BUT again the amount, in my opinion, is way to high for a late fee when bill was paid & sent in sufficient time. I can NOT help if postal service is delinquent.

Great company

Great company! The disallowed Black Lives Matter and rainbow flags from being flown on their flagpoles on company property. The gas is clean and a little cheaper than Chevron/Shell, Citgo and BP.

Beware!!! extremely POOR service

Stop by this station yesterday 01 Sept. 2020 located 3960 W Irving Park Rd Chicago, IL. 60618 phone number 773-463-4181 when I was parked in lot for a period of time waiting for tow truck. Huzair came out to lot and yelled to move vehicle or he was calling the police. I indicated I was willing to purchase a product(s) from the station (which he refused) and he kept telling me to leave after I said I was and in fact Huzair told me to go across the street to the competition (Shell). I was attempting to purchase a soda when Huzair accepted my money and as Huzair was giving me my change Huzair then gave me back my $5 bill and stated good bye. PLEASE do NOT spend your hard earned money here