F1 Experiences is the Official Experience, Hospitality & Travel Programme of Formula 1.
Is F1 Experiences legit?
F1 Experiences (www.f1experiences.com) has a 4.5 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Events & Entertainment and its reputation is excellent. 86% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 33% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-31.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the friendly staff and exceptional, personalized support provided by the team throughout the entire booking process and during the race weekend. Many people note that the overall event organization is truly top-notch, ensuring smooth transport, incredible hospitality, and memorable behind-the-scenes access to the track.
However, some people mentioned experiencing frustrating difficulties with event logistics, such as long exhausting walks, crowded pedestrian areas, or inconvenient shuttle and transport timings. A few consumers also pointed out communication delays, unhelpful interactions, or occasional issues with customer service responses when trying to finalize arrangements.
Auto-generated from all reviews of this business. For reference only.
Where do I begin. From start to finish - our experience at the Austrian Grand Prix was perfection. Kia Murray, was above and beyond from when we first inquired about paddock tickets to making sure we had everything needed leading up to the race. He is hands down one of the best customer representatives we have ever worked with.
This was our first Grand Prix and it exceeded all expectations. From parking, to food, to service to accessibility there was never a moment we did not have what we needed for all 3 days of the race. We could not have asked for anything better and is a race we will cherish for a lifetime.
I’ve already bought a couple of tickets with F1 experiences and every time I had doubts or any problems I reached them not only by email but also by phone, they’ve always been super kind, replied super quick and solved all of my problems and doubts within a couple of minutes. It always a pleasure to buy tickets with them.
Thank you so much to all the team!
Our experience at the Canadian Grand Prix was awesome!! We got to walk the pit lane, drive around the track, and see several drivers before the race weekend even started! The hotel and transportation shuttle made the weekend so easy. We look forward to doing it again!
Harrison providing first class service and support
Harrison,
We had the most amazing weekend—made even more memorable by the unexpected chance to meet two of the drivers!
The seat location and ticket extras truly made the experience exceptional. I found myself speaking with long-time attendees who had no idea such fantastic packages were available!
Thank you for going the extra mile in helping to organise everything and for your patience in answering all my questions. Your personal advice and outstanding customer support made this weekend absolutely perfect.
When I’m ready to book tickets for another F1 race and explore a new track, you’ll be my first call. I’ll definitely be relying on your expertise again!
Thanks again,
Ease in moving from hotel direct to a five-minute walk at drop-off at the course to our seats. Everything ran to schedule and the F1 Experience team at the Champions Club Rouge were fantastic.
Barcelona F1. Brilliant experience. Paddock club 3 days. The events team so well organised and we had taken our daughter who uses a wheelchair and needed accessible toilets which had been organised before we got there. Not all circuits are fully wheelchair adaptable but the circuit de Catalunya was perfect for us. We were prioritised for the pit lane visit and getting to the podium and were taken on a tour of the track in a private limousine. Nothing was too much for the events team. The food was excellent and the whole experience was memorable.
Our family had an AMAZING time at the Barcelona Grand Prix! We chose the "Paddock Club Promoter Suite" with the help of K. Murray who was nothing short of incredible. She answered our many questions and put us at ease in knowing every aspect of the package.
The venue was amazing and beautiful. The food and drinks were amazing. Everyone was incredibly nice, accommodating and made us feel entirely welcome.
We will absolutely do this again and highly recommend it. A+
Scott Stoolmaker and family.
Everything went perfectly from start to finish. I want to sincerely thank you and your team for the excellent organization it was smooth, stress-free, and everything ran like clockwork. I had an amazing experience; it was actually my first Grand Prix on site, and it was truly unforgettable!
Without doubt one of the very best experiences that my son and I have ever had.
Don't get me wrong, it's expensive, but if you like F1 the legends package is worth it. My son got to meet almost all the drivers and got countless autographs and a real up-close look behind the scenes of F1 and the glamour and excitement that comes with it. The opportunity to see the pits working up-close was amazing. My son even got a showering of champagne from the podium we were that close. The stuff F1 dreams are made of.
My ticket person, Harrison, is always attentive to my requests. The F1 experiences staff is always involved in making the Champions Club a positive experience.
The Champions club at Imola, was a good time.
Booked tickets for the Imola GP this weekend, through Formula1.com Ticket Store as really want to see Lewis Hamilton race for Ferrari in Italy - you think its going to be a reputable company as it claims to be the Official Formula1.com, but it's not an official ticket seller at all, its a re-seller and charges way above ticket face value (not that there's anywhere on their website that tells you this). Bought and paid for the tickets in Partenza 3 Grandstand, but website says that the seats are allocated around a week before the event. Turns out our seats are so low down that we have a barrier and a mesh fence directly in front of us, and limited track view (according to the Online chat at the actual circuit). I've paid over £1700 for two tickets and am so disappointed. Called F1.com 'Customer Services' to complain to be told nothing can be done and advised to try going to the ticket office at the track to see if they can do anything, or look for any spare seats higher up in the grandstand (Italian GP, there won't be any!). Then an apparently higher up person said she will have to look into it as she doesn't know the track layout and will email me back. Of course no email as yet, with 4 days to go, and from reading others' experiences, I don't expect anything will be done at all. So disappointed in this company, totally misleading, take your money and then give you the worst possible seats. Lesson learned, I will never use them again - Please always book direct and avoid the misleading Formula1.com 'Official' company.
Reply from F1 Experiences2025-05-13
Ms. Oaks, My name is Dan Higgins and I am VP of Guest Experiences for QUINT/F1 Experiences. F1 Experiences is a different organization then the Formula 1 Ticket Store. F1 Experiences is the Official Partner with Formula 1 for VIP Ticket and Hospitality packages. All of our packages include more than just the seats. I do not believe that you purchased from F1 Experiences. I cannot find you in our system under your name, but if you believe that you did purchase from us I am happy to speak with you. If you wish to speak with me, please email me at [email protected] to schedule a call.
The most remarkable aspect of F1 experiences is the customer service. I think anyone going into one of these events knows the race itself will be more or less what they expect from a sporting event. To me what set this leagues above anything else was the team at F1 experiences. To start with: Kai. I went online to look at possibly booking a package. Later that day I got a call from Kai asking if I needed any help or had any questions. He was not pushy at all. When I decided to book a package he was super helpful and even sent me a link with options to do multiple payments if I wanted to. He and the F1 experiences email then proceeded to answer any question I had, no matter how stupid it was, not only quickly, but friendly as well. Everyone at the race who was helping with scheduling and transportation was exceptionlly knowledgeable and friendly. The track tour, pit lane walk, and trophy photos were all extremely fun. All in all this was a great use of time and money!
n unforgettable F1 experience – thanks to Kai Murrai and the amazing team!
Our F1 Experience in Miami was absolutely flawless from start to finish — and a big part of that is thanks to the outstanding support we received from Kai Murrai. From the moment we booked, Kai was there every step of the way, patiently answering every question (and there were many!), and ensuring that every detail was taken care of with professionalism, care, and kindness.
The hospitality, the access, the attention to detail — everything exceeded our expectations. It truly felt like a once-in-a-lifetime experience… that we now want to repeat again and again!
We're already planning our next race, and there's no doubt we'll be turning to F1 Experiences and Kai once again.
Thank you for everything — you made it truly unforgettable!
From transportation failures to the club facility leaking like a sieve to mediocre food this is NOT HOW TO SPEND YOUR MONEY. It’s not an issue of poor planning, it’s an issue of NO PLANNING.
Reply from F1 Experiences2025-05-05
Hello Brad, my name is Dan Higgins and I am VP of Guest Services for QUINT/F1 Experiences. I am very sorry that your experience at the Miami Grand Prix did not meet your expectations. Typically, our Champions Club product is very well received. Clearly this was not the case in with your experience. I will reach out to you directly to discuss your experience and next steps to address the problems that you encountered.
Hate leaving poor reviews but I believe people should have a balanced view. There are many 5-star reviews on here but that has not been our experience. We booked with F1 experiences many months ago for a package for the upcoming race at Emilia Romagna in May. We have had barely any communication, and no support or guidance whatsoever. It is impossible to speak to anyone at the company by phone, and emails either take days/weeks at a time to get a response or disappear into oblivion. We paid £thousands for our long- saved for grandstand package, which is supposed to be a special trip for my daughter's 18th Birthday. We received our tickets this week and we are stuck in a grandstand with a poor view and no TV screen nearby. Again no response to our emails. Even tried the email given in the response to one of the posts below. A very poor experience.
Reply from F1 Experiences2025-04-28
My name is Dan Higgins and I am VP of Guest Experiences for QUINT/F1 Experiences. I am quite concerned regarding some of the points you make in your review. Our team employs a robust guest communications process for all of our events. Our comms process for the Emilia Romagna has already begun so you should be receiving important information via that process. We also have a Guest Experiences support team that is answering all customer inquiries. Since we have these elements and you have not received any emails or been able to successfully connect with our team suggests that we may have a contact information issues, but irrespective of whatever the issue is, I would very much like to speak with you directly on your seating issue, but also to ensure that you are getting everything that you should from our support teams. As such, can you please contact me directly to set up a time to discuss? I can be reached via email at [email protected]. I very much look forward to speaking with you soon.
Great experience from start to finish. We were very concerned we would miss the paddock tour as the time allocated was too early for our public transport to get to Suzuka - however the experiences team sorted it out and moved our allocated time, which was great as it was the best part of the day. Food and drink were all good, and there were more than enough bleacher seats for everyone. The only feedback i had for them was there wasnt enough indoor seating unless you got there super early, so we did have to table share for lunch but it wasnt such a big deal.
The Pit Lane Walk was just amazing, we have got 8 drivers, with Alex Albon posing with us, with Pierre Gaslys mechanichs letting us into the very garage, with Oliver Bearman signing my son's Haas F1 cap #87.
The kids and me just loved it, keen to go for some more.
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