This is the 2nd purchase from the…
This is the 2nd purchase from the company quality is excellent and is delivered on time
Reply from Firepits UK2026-01-23
Thank you so much for your positive review!
About Firepits UK
Data updated- Website
- www.firepitsuk.co.uk
- Category
- Construction & Manufacturing
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 57 reviews
- Replies to negative
- 100% (2/2)
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Is Firepits UK legit?
Firepits UK (www.firepitsuk.co.uk) has a 4.8 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Construction & Manufacturing and its reputation is excellent. Praise is nearly unanimous, with 97% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 57 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Good service and delivery
Reply from Firepits UK2025-11-11
Thank you Alun!
Good service
Good service. Quick delivery. Lovely firepit lid. Happy customer.
Reply from Firepits UK2025-11-11
Thank you very much for the positive review!
Great products, great service
Great service, great product. Chiminea looks amazing and oozes quality. Good advice too re care and fire building.
Reply from Firepits UK2025-11-11
Thanks Steve, great to hear you're impressed.
Great craftsmanship.
Reply from Firepits UK2025-11-11
Thank you Lee!
Absolutely no problems.
Reply from Firepits UK2025-11-11
Great to hear you're pleased Martin!
small swing arm wood burner bbq
I bought a small swing arm wood burner and bbq from Burford Garden Centre in the sale. I thought it would be a great multi functional piece of kit. The product came without instructions, chipped glass and the door would not close properly. A replacement with delivery paid for at my own expense was similarly damaged although the door was functional. Online instructions say it is safe to use bbq briquettes but not coal. It is not possible to bbq anything on the product with just briquettes because the distance between the coals and the grill is too deep. In consequence everything was cooked in the household oven, one of my guests was ill possibly due to food poisoning whilst we messed around trying to get everything to cook and this has ended up being a very expensive mistake. Great wood burner but it is not a bbq. Very very disappointing and distressing.
Reply from Firepits UK2025-11-11
Good afternoon, thank you for taking the time to leave us a review. If you would like some assistance in how to get the best out of the woodburner please email us at [email protected] as we would be more than happy to help. The BBQ does require a slightly longer period of time to get up to temperature due to the thickness of steel and size of the unit. We would recommend burning seasoned/dry logs for a good hour and a half before cooking to ensure that there is constant hot temperature for cooking, once the burner gets up to temperature it will hold its heat very well. General coal is not recommended for cooking, you would need to use charcoal to cook with but even better still dry seasoned logs would be the best fuel to cook over in this product. We have cooked over this unit with wood multiple times with great results, but it can take a while to get to temperature. I am so sorry that BBQ arrived with broken glass, I believe burford have replaced the glass however if there is anything else we can help with please do get in touch. Many thanks, Charlotte
Great product and on time as stated.
Reply from Firepits UK2025-11-11
Thanks for the positive review Jack!
Great fire pit
Great fire pit, very well made and really fast delivery
Reply from Firepits UK2025-11-11
Thanks Alison!
great quality
really good quality and service
Reply from Firepits UK2025-11-11
Thank you Cindy!
Great product and fast service!
Reply from Firepits UK2025-11-11
Thank you very much Karen!
Great products
I have no interest in cooking, but I love cooking outside. Firepit products are well made and they provide a very good service. Thanks J
Reply from Firepits UK2025-11-11
Thanks Justin, great to hear you love cooking outdoors, hope you are enjoying it!
Excellent service and superb quality-…
Excellent service and superb quality- looks great and works perfectly - Thankyou so much
Reply from Firepits UK2025-11-11
Thank you very much Angela!
Excellent quality.
Excellent quality.. and delivered ontime..
Reply from Firepits UK2025-11-11
Thanks Richard, Enjoy!
Wow, amazing
Wow! we like ve our new fire pit which arrived before we expected so was very happy! the workmanship is something else. cannot wait to cook on it.
Reply from Firepits UK2025-11-11
Thanks so much Kelly! great to hear you are happy with it.
Great product
Easy to contact. Great product - should last us for years to come.
Reply from Firepits UK2025-11-11
Thank you so much for a great review!
Saw at game fair
Saw at game fair. Ordered and delivered on time. Very happy with service and product
Reply from Firepits UK2025-11-11
Thank you Colin, great to hear you're happy!
Friendly and efficient staff.
Friendly and efficient staff. A great product
Reply from Firepits UK2025-11-11
Thanks Simon! Hope you are loving it!
Great service
Great product. Very helpful and easy to contact by phone.
Reply from Firepits UK2025-11-11
Thanks Emma for a great review!
The firepit I purchased exceeded my…
The firepit I purchased exceeded my expectations. Communications was excellent a d delivery was prompt. A really great product.
Reply from Firepits UK2025-11-11
Thank you Iain for a great review!