Flightsbank (www.flightsbank.com) has a 4.1 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Travel & Vacation and its reputation is good. 21% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
P
Paklao · 1 review ·
★★★★★
I had to reschedule my flight to an…
I had to reschedule my flight to an earlier date as the country I was in at the time were closing their borders (COVID-19), they were able to find me a ticket however, upon arrival to the airport, I learned that the Airline company had canceled my flight and had no other options available of getting me back. I called Flightsbank asking to get a refund but I was told I had to directly deal with the Airline (no luck there). I have made multiple attempts of reaching Flightsbank but was left with no answer. I expect them to resolve this issue as they are the ones I have dealt with to book my tickets and not the Airline. Their repeated attempts to ignore me only emphasis their wrongdoing. What a terrible comany!!! NEVER book through these guys.
T
Tomas Marty Flaherty · 1 review ·
★★★★★
Have emailed them about refund and no help
Have emailed them about refund. They are ignoring me. Told me to sort it out myself. When I started the attempt to get the refund myself I realized they gave me wrong booking ref. When I finally got the correct one Virgin airline said it was there responsibility to ask for refund and not mine even though its my money. Flightbank said at beginning they could not get through to Virgin however Virgin said to me they should use the email they booked with to get refund. I am still waiting on a response. I know times are crazy but I asked for this a month ago and they have not helped me as a customer and let me do most of the legwork to ultimately fail.
a
ajai · 2 reviews ·
★★★★★
brilliant
brilliant very good
D
David Stoltzfus · 1 review ·
★★★★★
A great help when my flight was…
A great help when my flight was canceled...
M
Maisha Oneal · 1 review ·
★★★★★
I booked a flight with this company but…
I booked a flight with this company but had to cancel. When I tried to rebook my trip they would not honor my refund they told me to contact American Express and get my refund that way when I did I noticed that they charged me 200 more dollars than what my ticket was originally when I tried calling back so I could get assistance with the situation they would not answer my phone call as if they was screening the call. This airline is a fraud and I wouldn't recommend anyone to book with them
N
Nina Hannaford · 2 reviews ·
★★★★★
Virus help
Myra was a total star helping when flights could have been disrupted due to Coronavirus. Thank you Myra.
J
Janis · 3 reviews ·
★★★★★
We booked at a time when prices were…
We booked at a time when prices were high for our particular flights and Flightsbank literally saved us hundreds of dollars. We got the direct flights that we were looking for but not at the high price the airline was charging. Michael in customer service responded immediately to an inquiry and we couldn't be happier from a customer service perspective. All in all, a great experience. Thank you!
M
MARVI A JUMANI · 1 review ·
★★★★★
Great Customer service
Great Customer service, Michael made the process so easy. Would highly recommend booking with them!
B
B · 1 review ·
★★★★★
Great service
Rubain Samuel was very friendly, efficient and helpful in assisting me with my flight cancellation. Thank you!
A
Aparna Bhushan · 1 review ·
★★★★★
Great customer service
Rubain helped me cancel my flight and get a flight credit when airlines were crazy (due to COVID-19). He was professional, courteous, and extremely understanding. Here's hoping we can fly without concern as soon as possible.
T
Tan Bruce · 2 reviews ·
★★★★★
Thank you to Myra Lopez
Thank you so much for Myra Lopez to help with my flight issue.
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Paula Gómez · 3 reviews ·
★★★★★
Reuben was a lifesaver today
Reuben was a lifesaver today! I followed process and called the airlines and went online to try and cancel my reservation due to concerns with coronavirus. the AA phone system is collapsed and the online system said I could not cancel online. I called flightsbanks and Rubain Samuel picked up my call after a few rings. He was very empathetic to my situation and stayed on the phone with me until he was able to reach the airline and get the issue / cancellation resolved. His customer service was outstanding. I will absolutely book all my future flights with Flightsbank. Thanks Rubain!
F
F · 1 review ·
★★★★★
Victor has been fantastic to work with…
Victor has been fantastic to work with sorting everything out with flying internationally being as difficult as it is right now
M
Matthew Bannerman · 1 review ·
★★★★★
Great help dealing with airlines
Great help dealing with airlines. Henry helped a lot and kept in frequent contact with updates.
C
Claudia · 1 review ·
★★★★★
Thanks
Thanks, Martin for all your time, and working in getting us the best deal
Claudia
Gracias, Martin por todo tu tiempo para darnos el mejor vuelo y al mejor precio.
Claudia
M
Marie · 1 review ·
★★★★★
The service provided by Michael was…
The service provided by Michael was fantastic. I really appreciate his professionalism and patience. Additionally, Mike did a great job in finalizing my travel plans.
Jamaica no problem!
Marie.
J
John Williams · 1 review ·
★★★★★
This is my first time using you guys
This is my first time using you guys, but it definitely won't be the last time. Great job guys!
G
Gee · 5 reviews ·
★★★★★
It was a pleasure doing business with…
It was a pleasure doing business with Myra. She was very helpful and getting me a great flight
R
Rupali Midha · 2 reviews ·
★★★★★
Amazing service provided by…
Amazing service provided by Flightsbank. Happy to know about such service and certainly look forward to avail again.
R
Renee · 1 review ·
★★★★★
This is the best search engine online…
This is the best search engine online for booking tickets. The customer service was awesome. My customer service rep was Henry and he was very helpful. I mean I am very excited about booking with them for my next trip. I mean everything worked like a charm from the flight to and from my locations. The tickets are more reasonable than other online flight search engines and the hours of the flights are normal hours not 20 or 30 hours and 10-15 waiting time between flights. I will work with them for all of my travel needs.
