Foodservicedirect (www.foodservicedirect.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
M
Mary Kellogg美国 · 3 reviews · Experienced 2026-06-11 ·
★★★★★
Items arrived in record time
Items arrived in record time, survived the Arizona 105 degree heat. Items still frozen solid.
Great service, great item. Will purchase again!
Reply from Foodservicedirect2026-06-12
Thank you for your fantastic feedback! We're delighted to hear that your order arrived so quickly and that the products remained frozen solid, even in Arizona's 105 degree heat. It's great to know that our packaging and shipping met your expectations.
We truly appreciate your kind words about our service and products. We look forward to serving you again soon!
Z
Zane美国 · 2 reviews · Experienced 2026-06-08 ·
★★★★★
Good quality
Good quality, timely delivery.
Too bad about all the rigmarole with the hoops to jump through submitting this review, in future I’ll communicate directly with the company, not with a third-party consolidator; this is really annoying and intrusive. Thanks for wasting my time, TrustPilot.
Why does it say “unprompted review”? I got an email asking me to make a review: this by definition is being “prompted” to do something. I trust “TrustPilot” even less now!
Reply from Foodservicedirect2026-06-12
Thank you for your feedback. We're pleased to hear that you were satisfied with the quality of our products and the timely delivery of your order.
We also appreciate your sharing your concerns about the review process. While we value customer feedback, we understand that the experience of submitting a review can sometimes be frustrating. Your comments regarding the review platform and its terminology are noted, and we appreciate your honesty.
Thank you for choosing us, and we hope to continue providing you with the products and services you expect. Should you ever wish to share feedback directly, we're always happy to hear from you.
C
Charles Papp美国 · 1 review · Experienced 2026-06-04 ·
★★★★★
Great tasting product and fast…
Great tasting product and fast delivery. Very well packaged!
Reply from Foodservicedirect2026-06-05
Thank you for your wonderful feedback! We're delighted to hear that you enjoyed the taste of the product and that your order arrived quickly. We also take great care in packaging, so it's great to know that it met your expectations. We appreciate your support and look forward to serving you again!
Easy ordering. Emails telling me where my package was in its journey. Package was left right outside the door. Product was still frozen and easy to use as needed.
Reply from Foodservicedirect2026-05-26
Thank you for your wonderful feedback! We’re glad you found the ordering process easy and appreciated the shipment updates along the way. It’s great to hear your package arrived safely, stayed frozen, and was convenient to use as needed. We truly appreciate your support and look forward to serving you again!
No one can tell me if you have or getting the AVEENO BODY WASH REFILL FRAGRANCE FREE.
Reply from Foodservicedirect2026-05-26
Thank you for your feedback. We understand your frustration and apologize for the confusion regarding the Aveeno Body Wash Refill Fragrance Free. While this is not a regularly stocked item, it is currently active with an estimated ship date available. Our team will continue to follow up and provide updates as more information becomes available. We appreciate your patience and your business.
J
Jon Denery美国 · 1 review · Experienced 2026-05-22 ·
★★★★★
Beat Amazon!!
First of all they actually had the product I was looking for. Secondly it was the best price; Beating the great and mighty Amazon!!
Reply from Foodservicedirect2026-05-26
Thank you for the fantastic feedback! We’re thrilled that we had the product you were looking for and that we could offer you a great value. We truly appreciate your support and look forward to serving you again.
Thank you for your review! We’re glad to hear you were happy with the communication, packaging, and handling of your order. We truly appreciate your support and look forward to serving you again!
M
Minister Xavier Jackson美国 · 1 review · Experienced 2026-05-13 ·
★★★★★
This was exactly what I was looking for…
This was exactly what I was looking for and was delivered surprisingly quick. Thank you
Reply from Foodservicedirect2026-05-20
Thank you so much for your kind words! We’re so glad to hear the item was exactly what you were looking for and that it arrived quickly. We truly appreciate your support and hope to serve you again soon!
My order got here very quickly & right on time, just like always. I can always count on FSD. When they say it's in stock, IT IS IN STOCK. I ordered shrimp & it arrived in great condition. Maybe 1/3 of the way thawed, but still with ice chunks. This is very consistent with frozen goods I order from other companies shipping to my location, so this is in line with my expectations. The shrimp came in the producer's box, then packed securely in a styrofoam chest. No damages, no exposure -- perfect. I won't hesitate to order again. Food Service Direct has consistently earned my trust.
Reply from Foodservicedirect2026-05-14
Thank you for your great feedback!
We’re so glad to hear your order arrived quickly and in great condition, and that you’ve consistently had positive experiences with us. We truly appreciate your trust and support, and look forward to serving you again!
D
David Cofer美国 · 3 reviews · Experienced 2026-05-07 ·
★★★★★
Good Products and prompt shipment.
Reply from Foodservicedirect2026-05-14
Thank you for your feedback!
We’re glad to hear you’re happy with the products and prompt shipment. We truly appreciate your support and look forward to serving you again!
T
Tom美国 · 2 reviews · Experienced 2026-05-02 ·
★★★★★
delivery in appropriate container w…
delivery in appropriate container w freeze packs
Reply from Foodservicedirect2026-05-05
Thank you for your kind review! We’re so glad you were happy with your order and arrived in proper packaging. We truly appreciate your support and look forward to serving you again.
K
Kay美国 · 5 reviews · Experienced 2026-04-30 ·
★★★★★
I ordered it
I ordered it, it was delivered quickly. I am happy with that and that my order was in tact and safe.
Reply from Foodservicedirect2026-05-04
Thank you for your feedback! We’re glad to hear your order arrived quickly and in good condition. We appreciate your support and look forward to your next order!
B
Bill McKnight美国 · 1 review · Experienced 2026-04-27 ·
★★★★★
I called less than 30 minutes after…
I called less than 30 minutes after placing the first order & could not get it cancelled! So now I have 30 lbs of salted plant butter that I don’t need !
Reply from Foodservicedirect2026-05-05
We sincerely apologize for the inconvenience. We understand you reached out shortly after placing your order to request a cancellation. Unfortunately, by the time we received your message, the order had already moved into processing and could not be stopped. We’ve reached out to you directly to offer a resolution and appreciate the opportunity to assist.
Product availability was better there, whereas it was difficult to find in other places."
Reply from Foodservicedirect2026-05-04
Thank you for your feedback! We’re glad to hear you were able to find the product more easily with us compared to other places. We appreciate your support and hope to serve you again soon.
Thank you for your review! We’re glad to hear the package arrived well-packed and quickly. We appreciate your support and look forward to your next order.
R
Ronald Patton美国 · 1 review · Experienced 2026-04-27 ·
★★★★★
Have not received order yet
Have not received order yet. This order is for personal use.
Reply from Foodservicedirect2026-05-04
Thank you for your feedback and for the great rating. We really appreciate it! This item is a special order and is scheduled to ship on 5/18, so it is still being processed.
If you have any questions in the meantime, please feel free to reach out. We’re happy to help!
I never thought the products I ordered could be kept cold enough for the length of time the delivery would take. They were well packed in a well insulated styrofoam container. Not only did they arrive cold, there was enough dry ice left to keep the packace cold more than a day after the products were safely stored in our freezer and refrigerator. GREAT JOB.
Reply from Foodservicedirect2026-05-04
Thank you for your amazing feedback! We’re so glad to hear the packaging and insulation exceeded your expectations and kept everything cold throughout delivery. It’s great to know even the dry ice held up so well.
We truly appreciate your support and are happy you had such a positive experience. Looking forward to serving you again!
Wouldn,t say it great. I ordered some thing at a good price. You shipped it in good time. That is that.
Reply from Foodservicedirect2026-05-04
Thank you for your feedback. We’re glad the pricing and delivery met your expectations. We appreciate you taking the time to share your experience.
A
Allee C.美国 · 3 reviews · Experienced 2026-04-17 ·
★★★★★
Good except 1 defective item
Everything was good, except one of the cotton candys came and the package was open and the product was rock hard.
Reply from Foodservicedirect2026-05-05
Thank you for your feedback. We’re glad to hear most of your order was good, but we’re sorry about the cotton candy arriving open and hardened. That’s not the experience we want for our customers. We’ll be reaching out to you directly to make this right.