Foodservicedirect (www.foodservicedirect.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Restaurants & Bars and its reputation is excellent. Praise is nearly unanimous, with 92% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Really enjoying the acai and the quick service was amazing. The way it was delivered was without a doubt a guaranty it would be in great shape when we opened it.
We’re so glad to hear you enjoyed the açaí and had a great experience with the service. It’s also great to know the packaging helped ensure it arrived in excellent condition. We really appreciate your support and look forward to serving you again.
Smooth transaction. Product as described. Fast shipping and delivery.
Thank you for your feedback! We’re glad to hear you had a smooth transaction and that the product met your expectations with fast shipping and delivery. We appreciate your support and look forward to your next order with us!
Number of items to choose from is great. Have purchased a lot of items from Food Service Direct.
Thank you for your kind feedback. We’re glad to hear that you’re enjoying the wide selection of products we have available and truly appreciate your continued support. We look forward to serving you again!
This was my first time using this company. I used to be able to purchase this product locally but no longer. I looked online for a company that had the frozen product I wanted and came up empty. From the picture on the website, it appeared that the product was not frozen. but I placed the order anyway/. I was very surprised and happy that product did arrive frozen. I deducted one star because I was originally told it would arrive yesterday and I planned a dinner today using the product. Because it arrived late, I had to change those plans. If it had arrived when promised, I would had given 5 stars.
Thank you for sharing your experience. We’re glad to hear the product arrived frozen and met your expectations. We’re sorry for the delivery delay and understand how frustrating it must have been to adjust your plans. We’ve reached out to request your order details so we can look into this further, as it may have been a carrier delay. We appreciate your feedback and will continue working to improve our delivery accuracy.
Our 40 pounds of ground turkey came exactly as described. It was in a foam cooler/ box and the meat was packaged inside a cardboard box *in 4, 10 pound plastic bags, laid flat (not round), with dry ice bags. It shipped quickly and meat was still frozen. Very happy with our first order and I'm placing another today. Thank you !!!
Thank you for your wonderful feedback. We’re delighted to hear that your order arrived exactly as described, well-packaged, and still frozen upon delivery. We truly appreciate your support and are glad your first experience went so well. We look forward to serving you again on your next order!
My order arrived when you said it would. Packed perfectly. The updates on my order allowed me to track its arrival
Thank you for your wonderful feedback! We're glad to hear your order arrived on time, was packed perfectly, and that the tracking updates helped keep you informed along the way. We truly appreciate your support and look forward to serving you again soon!
Thank you for your continued support! We're glad to hear that ordering is always easy and that you’re happy with our fast delivery. We truly appreciate your business. Thank you for the great review!
Ordering on line was easy and the most surprising was how fast the delivery was thank you
Thank you so much for your kind feedback! We're glad to hear that you found the online ordering process easy and were pleasantly surprised by the speed of delivery. We truly appreciate your support and look forward to serving you again soon!
Had a bit of a situation with the delivery service, finally got my package! All is well!
Thank you so much for your positive feedback! We’re glad to hear you received your package and that everything worked out despite the delivery issue. We look forward to seeing you on foodservicedirect.com again soon!
I purchased breaded cod fillets, catfish and shrimp and crab egg rolls, and all of it was spoiled. It had a spoiled taste. I know the difference between a fishy taste, but that wasn’t it. The breaded cod fillets and the catfish had a grayish brownish meat inside with a smell that was unbearable and I could not get it off my fingers. The bread cod fillet had gummy meat if that’s what you wanna call it but honestly, it taste like lab grown meat possibly. I had all these items individually sent to me. No, I didn’t purchase more than once. The first thing I ordered was the breaded cod fillet when it came I just knew this wasn’t right the texture, the look when you open the bread it was gray brownish, there was meat missing so it was like very little meat, but it was gummy. I got a store credit after complaining and I ordered catfish. It looked decent when it came and it was a lot of of it, but it had a smell that I couldn’t get rid of and then I tried to fry it. The smell was on my fingers and it upset my stomach so then I complained about it being spoiled, and then I went with the crab, shrimp, eggrolls, and the crab meat was brown inside and it had a very fishy taste, this is my honest review.
Thank you for sharing your experience. We’re sorry to hear about the concerns you described. Our team worked with you directly to address the issue and provided a resolution at that time. We also confirmed that the items were not expired and requested additional information so we could further investigate and ensure the matter was properly addressed. If you’d like to continue the conversation, our customer service team is always happy to assist.
The packing and customer service was good .
Thank you for taking the time to leave your review! We are thrilled to hear our customer service team could further assist you. We hope to see you again soon!
This is my first order from Foodservicedirect and it definitely won’t be my last. What a professionally run company. Great order progress communication, excellent food packaging, best of all food selection choices are fantastic. They made my Christmas special! I will order again and will tell my friends. Thank you.
Thank you for your review! We are delighted to hear you are happy with our products and service. We are so happy you found us and hope to see you on foodservicedirect.com again soon!
Fish was frozen solid when it arrived after 4 days shipping. Truly amazing. Also very delicious 😋 Thank you, will be ordering again for sure.
Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!
Not only was my 30 pounds of cheese shipped quickly the packing was sweet perfection. A huge cooler arrived and the arctic ice was still frozen solid when opened. I highly recommend this company for your food service needs. Keep up the good work!
We are so happy to hear your experience was a great one! We appreciate your business and hope to serve you again soon.
My order was packaged every well and i also received everything very quickly.. thank you food service direct!!
Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!
I have been using Food Service Direct on a weekly basis for a few months now. I am extremely impressed with their product line and their customer service. This company actually does real customer service. I encourage anyone interested in the products that they offer to give this company a try. Based on my experiences with them, I do believe that you will be extremely surprised and pleased.
Thank you so much for your kind words! We appreciate your continued support and are thrilled to hear you’re happy with our products and service. We hope to see you again soon!
Thank you for your review! We are so happy to hear you had a positive experience with our customer service team. We hope to see you again soon!
My recent pizza crust order delivery was superb! This shipment was perfect. Not a single broken pizza crust, near perfectly flat crusts, and the ice in the cooler was still frozen when it arrived.
Thank you for your review! We are happy to hear that your order arrived in great condition. We hope to see you on foodservicedirect.com again!
Kaylin was awesome assisting me! Amazing company!! Thanks Kaylin!! Will definitely do business with them again! Great company!!!
Thank you for the amazing feedback! We are so glad to hear your experience was a great one. We are happy you found us and hope to see you again soon!
Pity I have to give a star at all. Order never arrived frozen black currants due 2-3 September heard nothing as its frozen someone needs to be here to freeze straight away. Order now cancelled just waiting to see If I get a refund.
We’re very sorry to hear about your experience and understand how frustrating this must have been. After checking our system, we weren’t able to locate an order under your name. We’d love the opportunity to look into this further and help resolve it for you. Please reply to our request for more information so we can be of better assistance.
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