Fostani (www.fostani.com) has a 4.6 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Shopping & Fashion and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 83% of negative reviews; 25 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
c
clifford · 4 reviews · Experienced 2025-03-10 ·
★★★★★
Not the same quality as photos suggest
Amazing delivery time to Ireland but terrible quality for price. Ordered a size bigger than measurements as per web page and still too small. Delivery box was so small couldn't believe it had a dress in it. Definitely not the same as the dress on the site
Reply from Fostani2025-03-14
Thank you for your feedback. We’re sorry to hear that the dress did not meet your expectations.
We want to assure you that we only sell authentic products, and the items should match the photos on our website. If there is a discrepancy, we take it seriously and will address it with the designer.
As for sizing, we recommend following the provided size chart, but we understand that fit can vary. If you’d like assistance with an exchange or return, please reach out to our support team at [email protected].
We appreciate your order and your honest feedback—it helps us continue to improve.
I am so happy with my dress from Fostani. The quality is amazing &The customer services was friendly and more helpful, they respond quickly. Their return policy is simple and the process is easy. Highly recommended them for stylish and excellent services.
B
Bnbn Iii · 1 review · Experienced 2025-02-21 ·
★★★★★
A wonderful experience with the website…
A wonderful experience with the website and the brand. The dress arrived and it was very elegant and luxurious, just like on the website. Thank you.
C
Caterina · 5 reviews · Experienced 2025-02-06 ·
★★★★★
Beautiful dresses and great customer service
I bought a dress from Fostani for my best friend's wedding. The shipping was incredibly fast (less than a week from the USA to the EU), and the dress was beautiful even though I had ordered the wrong size and there was a small defect (a missing jewel button). Customer service immediately responded to my email and quickly arranged for a replacement dress, also correcting the size issue. The second dress arrived in less than a week as well. I am absolutely satisfied with my experience with Fostani, and I truly appreciated the kindness and professionalism of the customer service. They have definitely earned a loyal customer.
E
Em aboud · 1 review · Experienced 2025-01-27 ·
★★★★★
Thanks for the workers they were so…
Thanks for the workers they were so kind and helpful. May Allah bless you
N
NA · 2 reviews · Experienced 2025-01-18 ·
★★★★★
Such a pleasure buying from fostani
Such a pleasure buying from fostani. Everything about it was amazing! The delivery time , the customer service, the quality of the dress. Lara was honestly the best. I will be buying so many more times from there!! So happy to leave this review, because I am truly impressed
J
Jessica A · 1 review · Experienced 2025-01-17 ·
★★★★★
Very good communication and the dress…
Very good communication and the dress brands
M
Maria Hernandez · 1 review · Experienced 2024-09-26 ·
★★★★★
This company carries great quality…
This company carries great quality products at fair prices. It seems simple, but with the growing number of websites charging high prices and providing low quality knock offs, it’s a big deal.
I reached out to the business with a last minute request. What I got was customer service that was above and beyond my expectations. I will use this business for all future needs during special occasions. Extremely satisfied and grateful to do business with them.
B
Basima Yusuf · 1 review · Experienced 2024-09-11 ·
★★★★★
Great customer service
Z
Zainab · 1 review · Experienced 2024-09-16 ·
★★★★★
Amazing company
Amazing company, return was very easy all what you need is to open the website and find a request rerun section, you’ll get a confirmation email with the rerun shipping label. I got my new dress today and it was as GORGEOUS!! Perfect fit
Thank you FOSTANI
They Will Not Let You Return- Do not believe their return policy
The size chart is wrong so the dress came in too large and when I tried to return it I had to contact them multiple times for them to send me the return label and it took about a week. They kept ghosting me. Then when they received it, they claimed the dress had an odor so they couldn't return it because it wasn't in the condition it was received in and all I did was try it on, and put it back in the plastic bag and box directly after trying it. We are very clean people and working in the fashion industry, I understand sometimes that an odor can be present from fabric finishings or from plastic, which I had to leave it there for a week to return it. They are a scam of a company and will do anything to prevent you from returning a dress.
I have been so frustrated with Fostani and their customer service… I purchased a dress for my mom size 18, upon receiving the dress she tried it on it was one size big so the same day I requested a return label… it took them a day to send me a link which took me to a message center and I explained the situation and requested an exchange. Just to be safe I also messaged them through WhatsApp that was the only contact number on their contact us list. Didn’t hear anything from them the 5 days window passed and now they are asking me for proof of emails despite of having proof of my messages. It has been so frustrating. They don’t work with customers, impossible to hear from them and when you do it takes a few more days to get to the issue. My money went down the drain basically… I’ve purchased from other online dress stores and they have always worked with me with size exchange. My mom is middle eastern and curves so are all her girls and I’ve never had this issue with exchanging just one size down or up. I have not been able to talk to anyone in person at all. I hope this saves someone else the headache I’m going through dealing with a simple exchange. Their customer service is horrible. Save yourself the headache, don’t purchase from them… i literally got an email with them with dates that I requested the exchange. I wish I could upload their email here but I don’t see any attachment links.
Reply from Fostani2024-09-02
Hi,
This is Lara with FOSTANI, We completely understand your concerns and would like to assure you that requesting a return through our website is straightforward and user-friendly. You can easily initiate a return by clicking on the "Request a Return" link, which is located in the footer of every page on our website.
After reviewing your case, I see that we have already responded to your inquiries via email and approved your return request, even though it was submitted beyond our standard return timeline. We strive to be flexible and accommodate our customers' needs whenever possible.
I'm sorry to hear about your dissatisfaction and the negative review you posted. Please know that we genuinely aim to provide the best customer service and address all your questions promptly. We believe your review may be misleading and not fully reflective of your genuine experience with our service. We would greatly appreciate it if you could consider removing it.
C
Ce · 3 reviews · Experienced 2024-06-05 ·
★★★★★
STUNNING!!!!! 😍
The dress was absolutely flawless and my daughter looked like a real life princess - the compliments were endless!
Delivery was as estimated and it was delivered correctly not just left outside.
Highly recommend!
A total scam! The dress l ordered was very cheap looking compared to the one that was advertised. They only give you a store credit, with about $60 deduction of the original payment.
Reply from Fostani2024-06-20
Hello Roya, hank you for your feedback. I wanted to clarify that leaving an inaccurate review is against our guidelines and can be misleading to others.
We have thoroughly reviewed your order and can confirm that no $60 deduction was made from your store credit. It appears there might be some misunderstanding, and we hope this clarification helps.
Additionally, we took a look at your return request and noted that the reason you submitted was "doesn't suit me." There was no mention of any quality issues in your return request.
We want to assure you that we are an authorized retailer for 40 brands. All the pictures on our website are original and provided directly by the designers. Our products are shipped directly from the designer's warehouses to ensure their authenticity.
If you encounter any quality issues with the dress you ordered, you need to inform us directly so we can address the issue promptly and inform the designer so that wont happen again.
We value our customers feedback and want to ensure their complete satisfaction.
Great experience, great Custumer service,
The dress arrived exactly like the picture the quality of the fabric exceeded my expectations.
I am looking forward to order more from this website.
N
None Name · 5 reviews · Experienced 2023-09-24 ·
★★★★★
authentic website
I bought a dress, after two days they informed me that the dress is not anymore available and they refund my money in two hours.
L
LTB · 1 review · Experienced 2023-09-09 ·
★★★★★
Beautiful dresses and excellent customer treatment
I ordered two stunning Portia & Scarlett evening dresses on their site! I was reserved first because I did not know them but they are fabulous! The dresses are amazing, the delivery was fast and the prices are competitive too due to welcome discounts! The customer service from Lara was excellent! They were responsive and every question was resolved fast! I felt very welcome and taken care of from the first moment! Very happy with the treatment received! I will shop with them again!
r
r wadi · 1 review · Experienced 2023-07-11 ·
★★★★★
If there was more than five stars
If there was more than five stars, I would give them because this is one of the stores that you’ll always remember and you’ll never forget. The experience is amazing and the quality of the dresses is top-notch.
I received exceptional customer service on two occasions. On both occasions, I did not have much hope, yet Fostani surpassed all expectations.
I had ordered a dress directly from Mc Duggal, size 14, when it arrived it was huge. Unfortunately, post covid many local stores do not carry the dresses to try in person. As a backup, I ordered the same dress from Dillard's which was to arrive by June 1st.
I was debating if the dress was 1 size too big or 2 sizes too big. I ordered a 12 and then thought it would still be too big. I ordered from Fostani because their shipping speed is exceptional. Nordstrom, Saks, Neiman Marcus, Dillard's and even Mc Duggal would not get the dress in time. I contacted Fostani to see if I could change the size of the dress from a 12 to a 10, and they graciously changed my order to a size 10 without issue.
This morning I received notice from Dillard's that my size 12 was running late. Instead of being delivered on June 1st it would arrive June 5, after the wedding.
It is my fault for waiting until the last minute, however, life happens and what you think would work out often times does not.
I went on to Fostani 's website and ordered a size 12, just in case the size 10 was too small, I didn't want to risk it. I emailed asking if it would arrive by Friday and they suggested I try next day shipping, which I must have missed at checkout, they sent me an invoice immediately to have my dress to me on time.
THIS COMPANY IS AMAZING!!
The people that are leaving bad reviews are people who do not read. Their return policy is everywhere and easy to understand and easily accessible.
I know that I will return one of the dresses that will not fit and receive store credit. I am okay with this because they sell well known brands.
Prior to ordering my dress from Fostani, I will do as I did this time around. Order the dress from Nordstrom etc, make sure I have the right size and then return and order from Fostani.
This company will be my go to when I need a dress in a pinch.
Thank you for your patience, guidance and amazing service. I am truly impressed.
