Future Family offers new levels of care support for IVF and egg freezing with a stress-free way to pay.
Is Future Family legit?
Future Family (www.futurefamily.com) has a 4.7 out of 5 rating on OK.one, based on 100 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 83% of negative reviews; Reviews mostly discuss Customer service, User experience. Last updated 2026-08-30.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the incredible staff for being compassionate, highly supportive, and extremely knowledgeable throughout their fertility and financing journey. People highlight how smooth the entire application and loan approval process feels from start to finish.
Consumers note that loan coordinators and dedicated medical professionals provide fast responses and invaluable guidance that significantly reduces stress during difficult times. Though some customers initially felt uneducated or overwhelmed by what to expect, they deeply appreciated the patient assistance, clear explanations, and constant availability offered every single step of the way.
Auto-generated from all reviews of this business. For reference only.
DO NOT DO IT.
I recommend prosper. I reached financially hardship and emailed them help for 1 month. Prosper gave me a whole year to cut my bill in half with no penalty or extra interest.
Future family has not responded to me in 2 months they don’t even have a phone.
If you are having technical problems as well they blame you, they won’t even bother to make a solution. They really don’t help.
They are rude me and my clinic.
Reply from Future Family2025-02-21
Hi there! We looked into your account and our team reached out a while back via text and voicemail. We'd love to connect with you to work on a resolution for you. Please contact our Client Success team at your earliest convenience.
Jakie has been so amazing, she made this process do easy and stress free. She was able to answer all of my questions! Highly recommend!
Reply from Future Family2025-02-20
Thank you so much for your kind words and glowing feedback! We’re thrilled to hear that Jackie was able to make your experience so easy and stress-free. She takes great pride in providing exceptional service and ensuring all questions are answered thoroughly. We’re so grateful to have you as a valued customer!
Natalie was a godsend. She was very clear, quick with responding, and answered every question we could think of. If you’re feeling lost or hopeless in the process, give FF a call and ask for Natalie! You won’t be disappointed.
Reply from Future Family2025-02-06
Thank you so much for your kind words about Natalie! We’re thrilled to hear that she was able to provide you with the clarity and support you needed throughout the fertility financing process. Your feedback reaffirms the dedication that Natalie brings to her work day in and day out. We’ll be sure to pass along your wonderful compliments to her! If there’s anything else we can do for you, don’t hesitate to reach out.
The team at Future Family have been truly wonderful; Jackie M. has been a true blessing, between the hundreds of questions, to helping out with getting our funds to help with medication! Jackie is an excellent show of what Future Family is! If you are scared or hesitant, it does not hurt to call and take the next step.
Reply from Future Family2025-02-05
Thank you so much for your kind words! We’re absolutely thrilled to hear about your positive experience with Jackie and the Future Family team. Jackie truly embodies our commitment to supporting and guiding families every step of the way, and we’re so grateful to have her on our team. We’re honored to be part of your fertility journey. Wishing you all the best, and thank you for trusting us!
Curtis Feimster is amazing to work with! He is so caring, efficient, and answered all my questions. He’s there whenever I need him and has made this process so easy. I would recommend him and Future Family to everyone I know. I am so grateful I found them and especially grateful that I was paired with Curtis as my financial specialist!
Reply from Future Family2025-02-05
Thank you so much for your kind words! We absolutely love to hear that you had such a positive experience working with Curtis and Future Family. We take great pride in providing caring support, and we’re thrilled that Curtis was able to make a positive impact on your journey. Your recommendation means everything to us, and we’re so grateful to have been a part of your process. Wishing you all the best, and please don’t hesitate to reach out if you ever need anything!
Omg Guys CURTIS IS THE ABSOLUTE BEST!!!! He’s fast and very responsive.. HAS TO BE THE BEST ADVISOR THAT FUTURE FAMILY HAS!!! ME AND MY FAMILY LOVE HIM TO PIECES…IM SO HAPPY HE WAS ABLE TO GET US THE FUNDS WE NEEDED TO COMPLETE OUR FAMILY.
Reply from Future Family2025-01-26
Wow, thank you so much for your incredible review! Your excitement and kind words truly made our day. We’re beyond thrilled to hear how much Curtis was able to help you and your family. Helping families like yours is why we do what we do, and we’re overjoyed to have played a part in your fertility journey.
Thank you for trusting us and for sharing such a heartfelt review. If you need anything else, we are here to help!
Curtis was not only helpful but truly amazing every step of the way. He was very patient with my questions And took the time to help us by text, phone call and email. He Expedited the process in a timely manner for multiple transactions that we had to do. I am so thankful for his help and for future families.
Reply from Future Family2025-01-26
Thank you so much for your thoughtful and kind review! We’re thrilled to hear about your positive experience with Curtis. Providing exceptional service and ensuring our customers feel supported every step of the way is our top priority, and we’re so glad Curtis was able to make that happen for you.
We’re grateful for the trust you placed in us with your fertility journey and are delighted we could assist you. If there’s anything else you need, please don’t hesitate to reach out.
Curtis Feimster is fantastic person!
He helped me all the way through loan process which made me very comfortable!
If you need fertility treatment but in financially difficult, future family and Curtis is the one!
Thank you Curtis and future family!
Reply from Future Family2025-01-20
Thank you so much for your kind words and thoughtful feedback! We're thrilled to hear that Curtis made your loan process smooth and comfortable. We are honored to be a part of your fertility journey. Wishing you all the best, and thank you for trusting Future Family!
Curtis was very personable and very easy to talk to. My husband and I felt very reassured with our decision to use Future Family.
Reply from Future Family2025-01-20
Thank you so much for your kind feedback! We're delighted to hear that Curtis made you and your husband feel comfortable and reassured throughout the process. Providing personalized and supportive service is at the heart of what we do at Future Family, and it's wonderful to know Curtis was able to make such a positive impact. Wishing you all the best, and thank you for trusting Future Family!
I just wanted to share how great our experience was with Future Family. From the start Matt made the process very easy and clear to understand everything. Rachel was a true blessing along the way with continuous follow ups and answering any questions that may have arose about my health and care. I am happy to say we are currently pregnant with our first child from using IVF after 3 years of unexplained infertility. I highly recommend Future Family to anyone looking for assistance with starting a family!
Reply from Future Family2025-01-11
Thank you so much for sharing your wonderful experience with Future Family! We’re overjoyed to hear that our team made your journey smoother and provided the support you needed at every step. It’s truly inspiring to know that we could be part of your path to parenthood after such a challenging journey.
Congratulations on your pregnancy — what an amazing milestone! Your recommendation means the world to us, and we wish you and your growing family all the best in this exciting new chapter.
Curtis was extremely helpful in the process for financing. We began the process with him and then made a pivot to make an initial payment out of pocket instead of financing because that was best for our family. When we had to go for a second round and needed the financing for sure this time Curtis was still there to help and was extremely responsive and helpful getting all of our questions answered. Appreciate his patience and definitely feel like he’s someone that’s got your best interest. Not just pushing you into a loan you might not need.
Reply from Future Family2025-01-06
Thank you for sharing your experience and kind words about working with Curtis! We’re so glad to hear he was able to provide the guidance and patience you needed, ensuring that your family’s best interests were always the priority.
It’s wonderful to know that he could support you through both rounds of your journey and make the process as smooth as possible. Your trust and appreciation mean a lot to us, and we’re here for you every step of the way.
I was referred to Future Family by my fertility specialist at the start of my IVF journey. I wasn’t sure what the fertility coaching program entailed, but when I learned more from one of the Future Family reps I immediately signed up. The IVF process can feel incredibly overwhelming to go through the first time. Time spent with the fertility specialist at appointments is so brief it’s difficult to ask all the questions. The availability of staff to answer questions after appointments is also limited which can add to feelings of anxiety and uncertainty. Having a fertility coach to text or call on most days/times with any questions or concerns that arise has been incredibly helpful for me, to say the least. I feel so lucky I got matched with Jen. She helped explain the whole IVF process in detail (not just what to expect with the meds calendar but how I could expect to feel at each step), has been available to answer any questions, coached me through the injection process, has checked in on me and has been an overall saving grace for me. It’s an extremely small cost for something that can provide a great ease of mind. I would highly recommend.
Reply from Future Family2025-01-04
Thank you so much for sharing your experience with Future Family. We’re thrilled to hear that Jen and our care program provided the support and reassurance you needed during your IVF journey. Knowing we could help make the process less overwhelming means the world to us.
Your kind words and recommendation inspire us to continue supporting others on their path. Wishing you all the best as you move forward!
The customer service from Curtis was fantastic. He was patient, understanding of my situation and flexible and he was friendly. He worked with me thoroughly til we reached a solution and agreement.
Reply from Future Family2024-12-31
Thank you so much for taking the time to share your experience! We’re thrilled to hear that Curtis provided you with such outstanding service. His patience, understanding, and dedication to finding the right solution for you truly reflects the care we strive to offer every customer.
Your kind words motivate us to continue delivering exceptional support, and we’ll be sure to share your feedback with Curtis—it will mean a lot to him. We’re grateful for the opportunity to assist you and look forward to supporting you further as needed!
We have had such a great experience with Future Family and we are just now starting the IVF process. Our financial girl Jackie and Nurse Rachel have been absolutely amazing!! We highly recommend using future family!
Reply from Future Family2024-12-31
Thank you so much for sharing your wonderful feedback! We’re thrilled to hear that you’ve had such a great experience with Future Family as you embark on your IVF journey. Jackie and Rachel will be delighted to know how much their care and support have meant to you—they truly go above and beyond!
Your kind words and recommendation mean the world to us, and we’re honored to be a part of this important chapter in your life. Wishing you all the best as you move forward with the IVF process—we’re here to support you every step of the way!
Curtis made my experience comfortable, stress free and seamless. It felt like I was talking with a friend who truly cared and wanted to help me during this stressful time in my life. He provided all of the information that I needed and also answered multiple follow up questions throughout the day. I cannot thank him or Future Family enough for what you do.
Reply from Future Family2024-12-19
Thank you so much for your heartfelt feedback! We are truly touched to know that Curtis could help make this experience comfortable and stress-free for you. It’s always our goal to provide the kind of care and support we'd want for a friend, so hearing that it felt that way for you means the world to us. On behalf of Future Family, thank you for allowing us to be part of your journey—we’re here for you every step of the way!
Curtis really provided exceptional support on the whole application process. He went above and beyond to not only answer any question, at any time of the day, but his emotional support was also very much appreciated during a difficult time.
Reply from Future Family2024-12-18
Thank you so much for your kind words and thoughtful feedback. It truly means a lot to hear that Curtis' support made a difference in your experience. We believe in being there for others not just with answers, but with empathy and understanding, so it’s incredibly rewarding to know that his efforts were helpful to you. Your journey and trust have been equally inspiring, and we are honored to have been a part of the process. Wishing you all the success ahead!
Future Family made it possible for us to move forward with IVF. While make affordable payments we proceeded and are now pregnant! We couldn't be happier! Thank you Future Family for seeing a financial need for IVF patients and meeting it. Appreciate you so much!
Reply from Future Family2024-11-26
Thank you so much for your kind words and for sharing your incredible journey with us! We’re honored to have been a part of making this dream come true. Congratulations on your pregnancy—we couldn’t be happier for you! Wishing you all the best in this exciting new chapter.
Curtis made our experience with Future Family easy and pleasant. He was supportive and encouraging, even when our journey was difficult. We would not hesitate to return to Future Family should the need arise again.
Reply from Future Family2024-11-20
Thank you so much for your thoughtful feedback! We’re thrilled to hear that you had a great experience with Curtis and Future Family. We’re honored to have been part of your fertility experience. Should you need us again, we’ll be here to support you every step of the way.
Our current nurse, Jennifer has been truly amazing. Responding quickly, reassuring me anytime I need it, being there every step of the way and encouraging me!
I’ve been truly lucky! She’s been truly great! 🩷🥹
Reply from Future Family2024-11-19
Thank you so much for sharing your kind words about Jennifer! We’re so happy to hear how much her encouragement, knowledge and support have meant to you throughout your fertility journey. It’s wonderful to know that she has made such a positive impact, and we’re incredibly proud to have her on our team. We are so grateful for your feedback!
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