Very fast to get in contact with and…
Very fast to get in contact with and very helpful and super nice we recommend Gaia to everyone needing that extra help!!
About Gaia Family
Data updated- Website
- gaiafamily.com
- Category
- Health & Medical
- Location
- United States · New York
- Status
- Unclaimed
- Last 12 months
- 36 reviews
- Replies to negative
- 100% (3/3)
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Is Gaia Family legit?
Gaia Family (gaiafamily.com) has a 4.8 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Health & Medical and its reputation is excellent. Praise is nearly unanimous, with 94% rating it 4 stars or higher; The business has replied to 100% of negative reviews; 36 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Gaia has been very supportive
Gaia has been very supportive, non-judgmental and kind throughout this whole process. I did have to utilize the guaranteed cycle and it definitely helped me emotionally process the first unsuccessful round. The medication add-on also made my first round less stressful with multiple medication dose increases. Very helpful for those of us with no IVF Health Insurance benefits.
Reply from Gaia Family2026-07-23
Thank you for sharing this, Rebecca! We’re so grateful to hear that you felt supported, understood, and cared for throughout your journey. We're honored to be part of your path while helping make the experience feel a little more manageable. x The Gaia Team
Gaia is excellent
Gaia is very helpful. They help in reaching out clinic to send prescriptions out so we receive on time. They also have diet plans, emotional support groups we can join!
Reply from Gaia Family2026-07-23
Thank you for sharing, Rishitha. Our team is always here to help with the details and provide resources that support you both physically and emotionally along the way. We’re always here for you in any way possible! x The Gaia Team
So far it’s been amazing
So far it’s been amazing. Or dream is coming true and we didn’t have to save up for years before we could get started. And they are very kind they answer all questions they can with full explanations and make you feel important the whole time.
Reply from Gaia Family2026-07-23
Thank you so much for sharing this! We’re so happy to hear that Gaia has helped make your dream of growing your family feel more within reach. It means so much to know that you’ve felt supported, heard, and cared for throughout the process. We’re honored to be part of your journey and are cheering you on every step of the way. x The Gaia Team
The interaction with the Gaia…
The interaction with the Gaia representative has been exceptional. IVF is stressful enough and this process and decision making has been supported and we’ve been able to voice our concerns / questions and have them answered
Reply from Gaia Family2026-07-23
Thank you so much for your kind words! We know IVF can feel overwhelming, and we're so glad to hear you've felt supported and heard throughout the process. It means a lot to be part of your journey, and we're always here to help along the way. x The Gaia Team
Suprised to hear that they're ageist…
Suprised to hear that they're ageist with the add on option that if you have <7 mature eggs you may undergo an additional free cycle ONLY if you're <38 yrs old. Not sure where they pulled a random age from. Moreover, it wasn't any cheaper than paying out of pocket. I do appreciate there are additional services offered including nutritionist and a nurse available, however, I can't understand how you exclude someone based on age, thereby creating unequal opportunity. Quite a shame...
Reply from Gaia Family2026-05-01
Hi S., Thank you for taking the time to share your feedback. We're very sorry to hear this aspect of our policy felt exclusionary, and we completely understand why that's frustrating. The age threshold for our egg freezing plan's minimum egg guarantee add-on exists because we need to pool risk across our members in a way that keeps the policy financially sustainable for all. Unfortunately that does mean some patients will sit outside of the cut-off, which we genuinely regret. Age is an important factor in fertility outcomes and has been consistently recommended by our network of partner clinics and board of medical advisors. This is not a decision we took lightly, and it is not our intention to make anyone feel excluded. This is our only eligibility criteria across all of our plans, as we strive for as much inclusivity as possible. It also does not apply to our standard egg freezing plan, which comes with cancelation protection. We are continuously working to improve access to protected care for all patients, and feedback like yours plays an important part in shaping how we evolve our policies over time. We're very sorry the policy didn't work for you in this instance, and we appreciate you raising how this made you feel. All the best, The Gaia Team
Lovely people and very responsive
Lovely people and very responsive! Happy so far!
Reply from Gaia Family2026-04-10
Thank you for sharing, we're really happy to hear this! Rooting for you every step of the way.
5 stars!
Very supportive team. Helped us throughout our journey and were very proactive! Would recommend to anyone.
Reply from Gaia Family2026-04-10
Thank you for sharing these words, this means a lot to us! Being proactive and genuinely present is something we care deeply about, so it's wonderful to know that came through.
Sammi was so incredible at…
Sammi was so incredible at communicating with me the entire way. I always felt someone was there to answer my questions even when it was at a random time.
Reply from Gaia Family2026-04-10
We love hearing this - thank you so much for sharing! Fertility journeys come with so many questions at all hours, we are so glad that you felt supported 💛
Very helpful and kind - free estimates are hard to come by in this industry
I ended up getting pregnant naturally, but my consult with Tara at Gaia was excellent. Very informative, not salesy. She was genuinely so kind and happy for me when I texted that I got pregnant naturally. Gaia was the first company that would actually give me an actual number of how much the process would cost without me paying $300-$400 just for an initial consult. There is a ton of gatekeeping in this industry where you have to pay $300 just to even hear what the prices are to meet with a doctor you might not even like. I highly recommend at least speaking with Gaia because there are some of the only people in the industry who are willing to talk to you for free, and are genuinely very kind and helpful.
Reply from Gaia Family2026-04-10
Thank you for taking the time to share this, especially such a thoughtful reflection on your experience with Tara. A huge congratulations on your pregnancy, we are wishing you a smooth and happy journey ahead!
Great experience!
Christina was an absolute pleasure to work with. She took the time to explain everything clearly and transformed a process that typically feels stressful and overwhelming into one that was easy and exciting. We’re so grateful that RMA recommended GAIA to us. Thank you so much!
Reply from Gaia Family2026-04-10
Thank you so much this is so lovely to read! It's everything we aim for. Wishing you all the very best on your journey ahead 💛
Made it easy!
Our consultant was with us every step of the way and answered so many rounds of questions. She made is less ambiguous and we felt more prepared to make the decisions and investment.
Reply from Gaia Family2026-04-10
Thank you so much for sharing this. We are wishing you all the very best on your journey ahead!
Hidden Costs- Wrong Answwrs
I was explicit in my questions about what was included and not included, extra fees etc. Only once money was paid to Gaia did I find out there would be additional costs incurred that I specifically asked about. I was refunded and so things made right but the program premise is no hidden fees, clinics and Gaia need to be on the same page.
Reply from Gaia Family2026-02-16
Hi Megan, Thank you for taking the time to share your experience, we are so sorry that the cost didn't feel as clear as it should have. Transparency is really important to us and feedback like this helps us get better. We do work hard to outline what's included and what sits outside of the plan in the initial quote through to the membership agreement, but we are so sorry hear that is was not clear in this case. We’re glad we were able to provide you with a full refund promptly after you raised your concerns, and we appreciate your patience throughout the process. All the best, The Gaia Team
Peace of Mind in Our IVF Journey: Why Choosing Gaia Was the Best Decision We Made
My experience with Gaia has been amazing. IVF and infertility are really hard, mentally, physically, emotionally, and financially. I didn't know about Gaia prior to picking the fertility clinic. When it came time to pay for treatment, was when I found out my clinic was partnered with Gaia. I was unsure at first, but I filled out a request to have someone contact me. From the very first person I talked to, I knew Gaia was a great option for my husband and me. They gave us different options and made sure to explain all options in great detail that allowed us to make the best decision for our situation. We were going to proceed with IVF regardless of Gaia or not. However, the plan Gaia offered us and the add-ons really assured us in our first IVF journey. The fact that Gaia has built into their plans a second IVF stim round if the first one didn’t work out and unlimited frozen embryo transfers within one round of IVF is amazing and really takes the stress out of that part of IVF. My husband and I were shocked that that was an option for almost the same price the clinic was charging us for one round of IVF stims and one FET. That doesn’t even mention the amazing customer service from everyone you talk to at Gaia. Everyone we spoke to was so kind, supportive and informative. The additional resources, such as a session with a nutritionist and fertility counselor was also an added bonus at no extra cost. In a business that really likes to pretty much nickel and dime patients, Gaia has not done that in my experience. I am so glad my clinic partners with Gaia and that I took the leap of faith to work with them.
Reply from Gaia Family2026-02-16
Thank you so much for sharing your experience, reviews like this truly mean the world to our team. We know how overwhelming the IVF journey can be, we are happy that we could help take the financial stress off your plate so you and your husband could focus on what matters most. We're also so glad the team made you feel supported from that very first call. Our Team is incredibly dedicated to all our Members, and providing a good experience is what matters the most. Wishing you and your husband all the very best on your journey!
Excellent deserves more than 5 stars!⭐️
Meg from GAIA is an absolute pleasure to work with. She’s knowledgeable, friendly and went above and beyond to make sure I felt comfortable!
Reply from Gaia Family2026-01-02
Thank you so much for these kind words Mary! We really appreciate you taking the time to share your feedback and we're wishing you all the best with your treatment.
I'm very happy to be hare
From the moment I requested info about…
From the moment I requested info about Gaia, they have been really respectful and compassionate towards my wife & I as we go through the difficult process of IVF. We signed up with them a week ago and so far they have done exactly what they said they would do. They have taken all the stress and worry out of the financial burden with our doctors. As far as some constructive feedback, I would like to see an option to log on to the website to see your loan and outstanding balance which tell from what I was told they don’t have yet. But if you could log on and pay and view your loan like you would a car payment, that would be perfect! Other than that Gaia has been a true blessing to my wife & I. We’re excited to see how this process unfolds and we are hoping for the best! Thank you Gaia
Reply from Gaia Family2026-01-02
Thanks so much for this feedback Ryan! We really appreciate your kind words and we're so glad we can support you throughout your treatment. We totally understand the frustration of not having a portal where you can see your repayment details and make payments directly- this is definitely something we're working on rolling out in the near future.
Gaia Made Fertility Treatment Financially Possible
I cannot say enough amazing things about Gaia. Navigating fertility treatment is overwhelming on its own, but having to pay completely out of pocket added a tremendous amount of stress. Gaia stepped in and truly eased my mind. They created a personalized plan tailored to my specific fertility needs, taking the time to understand my situation, my goals, and what would help me feel the most supported throughout this journey. Their team made everything clear, manageable, and organized. Instead of worrying about how I would afford multiple treatments upfront, they helped structure a plan that allows me to move forward with peace of mind. It is incredibly reassuring to know I’m not alone and that there is a company genuinely invested in helping families grow emotionally and financially. If you’re going through fertility treatments and paying out of pocket, Gaia is a game changer. Professional, compassionate, and truly dedicated to making this process accessible. I’m so grateful for their help and highly recommend them to anyone beginning their fertility journey.
Reply from Gaia Family2026-01-02
Thank you so much for taking the time to share your experience, this truly means the world to our team. We know how overwhelming fertility treatment can be and adding financial stress on top of that can feel impossible to navigate alone. Thank you for trusting us to be part of your journey. We're here to support you every step of the way, and we're rooting for you. Wishing you all the best as you move forward with treatment!
A reassuring and attentive service that…
A reassuring and attentive service that felt genuinely personalised and flexible. I always felt supported throughout the process. One suggestion would be to offer an in-person event or meeting, as I think it could help create an even stronger sense of connection for clients.
Reply from Gaia Family2025-12-02
Hi Hannah & Abi, Thank you for your review & taking the time to share your feedback with us. This is something we will definitely take onboard, we know creating a strong community is so valuable to our Members. Wishing you all the best, The Gaia Team
Fair experience
It has been a ok experience with them. The initial communication could be better when we got the quotation. Once we registered, they were helpful with queries. The only drawback is they do not have any telephone number to contact, completely email based communication, while I appreciated that they reply fairly quickly, it may not be the best suitable option for communication during the stressful fertility journey. I would advise for a number to communicate quicker and more conveniently
Reply from Gaia Family2025-11-19
Hi H , Thank you for taking the time to share your feedback with us, we truly apologise that our communication methods didn't feel as accessible as they should have been during this incredibly important time. While we don't currently have a live phone line, we do have the option for you to pre-schedule a call with our Members Team via Calendly. We do completely understand that some topics are simply easier to talk through directly and following your feedback, implementing a phone line is something we want to prioritise for the near future as we continue working on offering more direct support options for all our Members. Thank you again for helping us improve. We're wishing you all the best. The Gaia Team