Galaxate (www.galaxate.com) has a 3.6 out of 5 rating on OK.one, based on 64 user reviews collected here. It is listed under Public & Local Services and its reputation is mixed. Opinions are polarized: 64% rate it 4 stars or higher while 25% give 1 star; The business has replied to 38% of negative reviews; 32 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
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Terry McKinch · 2 reviews · Experienced 2025-02-26 ·
★★★★★
These are the worst and most expensive hats
These are the worst and most expensive hats I have ever purchased. The writing is just sort of printed on and they spelled my name incorrectly. I would be ashamed to show these hats in public. If I could give 0 stars I would.
A
Alvin P London, Jr · 1 review · Verified · Experienced 2025-03-07 ·
Reason for my rating
Well my original order was really bad as the bomber jacket had several missed spelled words. That is the reason for the 2 stars.. However I would give 5 stars on the return of my money. Rochelle Gorby
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Linda · 3 reviews · Verified · Experienced 2025-02-06 ·
★★★★★
Exactly as advertised
The sign I ordered came exactly as I expected. It was a gift for my veteran husband and he was surprised and pleased.
Reply from Galaxate2025-03-10
Thank you for your kind review! We're so happy to hear that the sign met your expectations and that your husband was surprised and pleased. It’s an honor to create something special for those who have served.
Honoring my husband's service. Our many years together. This sign is for us.
Reply from Galaxate2025-03-10
Thank you for sharing such a meaningful sentiment. We are honored to be a part of celebrating your husband's service and the many years you've shared together. We hope the sign serves as a cherished reminder of your journey.
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Larry Jones · 2 reviews · Verified · Experienced 2025-01-09 ·
★★★★★
I never received my order!
Reply from Galaxate2025-02-08
Hello,
The tracking information shows that your parcel has been delivered.
Please follow the instructions our customer support representative provided you with.
We hope this will help. Please keep us informed.
never received an e-mail confirming receipt of order and when it would be shipped, requested 3 times. I then placed a dispute with credit card company, released the dispute when item was received.
Reply from Galaxate2025-02-08
Hello,
We are delighted to hear that everything was resolved and you received your order.
Please note, that sometimes emails can end up in the spam or ads folders or cannot be delivered if you have a full inbox.
However, our confirmation emails are sent as soon as you paid for your order and other emails, like updates and emails with the tracking information, are sent during the delivery process to keep you informed.
You can also always contact us if you need any information regarding your order.
Hello,
It is regarding your order for Personalized Cap for a Veteran - I Don't Care with a personalized design.
We don't see any complaints from you regarding any of your orders. Was there something wrong with it that you rate us with 1*?
We hope to hear back from you.
Took forever to get my order and it was right when I got it.Very disappointed
Reply from Galaxate2025-01-18
Hello,
Thank you for sharing your feedback!
The parcel was delivered in a timely manner as provided in our policy and confirmation email.
N
No · 1 review · Verified · Experienced 2024-12-05 ·
★★★★★
Very very slow to get product
Very very slow to get product. Still haven't gotten it
Reply from Galaxate2025-01-18
Hello,
Order GXT-96872 (personalized tumbler) was delivered to you on December 16th, 2024, even earlier that it was supposed to be delivered. Please check.
However, if you ask about order GXT-98610 (also for personalized tumbler) - there are no delays and the order should be delivered in the timely manner.
The tracking information shows that it should be delivered within1 -3 days.
If you have any questions or need more specific information, please contact us by email and we will gladly help.
Purchase was fast and easy. Had a little discrepancy on the address when I saw the confirmation in the email. Wrote them immediately they were very attentive and fixed it right away. So over all NICE job guys! Keep it up!!
Reply from Galaxate2025-01-18
Thank you for your feedback, Claudia! We are happy we could help.
I received the order, it came without the name on it. I am upset it was meant for a Christmas Gift.
Reply from Galaxate2025-01-18
Hello,
Thank you for reaching out to us!
We checked the details of your order and as it appears, there was no name mentioned in the order. The received item corresponds to the ordered one.
Our customer support representative emailed you this information, please check it out.
We’re truly sorry to hear about your experience and deeply regret that our products did not meet your expectations. Your feedback is important to us, and we’d like the opportunity to address your concerns.
Please feel free to reach out to our customer service team so we can assist you further and work toward a resolution. Your satisfaction is our priority.
My son is retiring soon from the Navy with 20 years. We are so proud of him but we also know it couldn’t have happened without his wife and family’s full support!
Reply from Galaxate2025-01-06
Thank you for sharing such a heartfelt message! Congratulations to your son on his upcoming retirement after 20 years of dedicated service in the Navy—that’s an incredible achievement. We also admire and appreciate the unwavering support of his wife and family; they truly play such an essential role. Wishing your family all the best as you celebrate this well-deserved milestone! 🎉🇺🇸
Quality of merchandise was very good. However the length of time to receive them was extremely long.
Reply from Galaxate2025-01-06
Thank you for your feedback! We’re delighted to hear you were pleased with the quality of the merchandise. We sincerely apologize for the delay in delivery and understand how frustrating that can be.
We’re continuously working to improve our shipping times, and we truly appreciate your patience.
Thank you for your wonderful feedback! We're so glad to hear the gifts made for great Christmas presents and that he loved them. 🎄🎁 Your satisfaction means a lot to us—thank you for choosing our products! 😊