Job Well Done
Grant was punctual, pleasant, informative and very knowledgeable. Great experience today!
Reply from Livewire2024-09-19
Thank you Patricia! We appreciate you taking the time to share your feedback.
About Livewire
Data updated- Website
- www.getlivewire.com
- Category
- Home Services
- Location
- United States · Richmond
- Status
- Unclaimed
- Replies to negative
- 0% (0/1)
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Is Livewire legit?
Livewire (www.getlivewire.com) has a 4.9 out of 5 rating on OK.one, based on 62 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 99% rating it 4 stars or higher; The business has not yet replied to negative reviews. Last updated 2026-08-10.
What people say
Livewire installation: Top Notch!
Livewire pre-wired our new construction and then installed our TVs and wifi extenders when we moved in. They are extremely professional and knowledgeable, and did an outstanding job! I will definitely use them again.
Expert Setup
Great experience! Grant, the technician from Livewire was on time, worked through my setup of printer, laptop, a soundbar quickly and expertly! He even did some remedial work on my network to improve it. Grant was knowledgeable and proficient, worked hard and quickly, was personable, and a genuine pleasure to welcome to my home electronic needs.
Outstanding service
Outstanding service, attention to detail solved our issue. Dustin is a true asset for Live-wire. I would highly recommend live-Wire.
Great service!
Great service! Grant, Josh and David did a fantastic job setting up our home electronics.
The installation of our network and…
The installation of our network and security system went smoothly. The team that performed the work showed professionalism and took the time to educate us on how the different elements work, and how to use the various features. I highly recommend Mario for the planning, Grant for the implementation, and the other tech (forgot his name) because of the work done and the follow-up support.
AVICO transition hiccup
These guys took over from AVICO; unfortunately, it doesn't look like AVICO did a good job in transitioning the accounts. I got lost. To Livewire's credit, once they were aware of the problem, they reached out to me several times to work to resolve the problem. While I had to move on to another service provider, if a future/another need arises, my first call will be to Livewire. I believe they care and will work to provide quality service.
Reply from Livewire2022-11-02
Thanks so much for your kind words! We’re here when you’re ready.
The installer did a great job
The installer did a great job. The problem was tricky and he spent a lot of time sorting out how to solve it. He’s very courteous and efficient. Live wire is the best.
The technical work was superior.
The technical work was superior. The trickle three invoice billing was both irritating and confusing
Not very reliable with service calls.
Timely knowledgeable service.
The technician was professional
The technician was professional. It was a pleasure having him in my condo fixing my TV so I could change channels from my remote. Will definitely use your service again. Paul Schoenbaum
The Livewire technicians performed a…
The Livewire technicians performed a professional and prompt update of our cable boxes and syncing up the boxes with the special comprehensive control for our large smart tv in the living room. They also quickly updated the new cable boxes in the other rooms.
Great servjce!
Showed up on time. Solved my problem quickly and explained the situation clearly and how it was resolved!
Didn't really have a big job but still…
Didn't really have a big job but still good quality work. The tech was great! Very helpful and very clear about the work you did. Considering Covid is around the tech was very thorough and keeping things clean, a mask on, and cleaning up afterwards. This is the second time I've use LiveWire and would not hesitate to use them again.
Fixed our TVs and treated us very fairly on cost.
We were having several issues with a couple of our TVs and called Livewire (which did all of our initial A/V installation) to come take a look. Because we thought we were going to have to mount a new TV, they arranged for two technicians to come, which was going to cost us more $. But shortly after they arrived, they figured out the main issue and realized it could easily be addressed without two technicians. Within 45 mins, they had fixed all of our TV set-ups and chose not to charge us for having two technicians because we didn't end up needing the extra labor. They were also quite courteous, friendly, and helpful. It was a very positive experience that helped to earn my loyalty as a customer.
I have had multiple calls with the…
I have had multiple calls with the Livewird 24 hour service line. Each time the tect has been friendly, knowledgeable, and helpful. Bill Barnes
Exceptional Service
Everyone at Livewire has been so nice, professional, and knowledgeable. They are always willing to go the extra mile for customers.
Simply stated....they are really good
Technicians always are courteous and listen to what the issue is or what you need help with. Offer great options on who to set up your service.
Men who came into my home were very…
Men who came into my home were very polite and considerate. They connected my TV that other companies said could not be connected. I would recommend LiveWire to others!