Ryoko (www.getryoko.com) has a 4.3 out of 5 rating on OK.one, based on 279 user reviews collected here. It is listed under Electronics & Technology and its reputation is good. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
Ordering was simple. Easy to move through options. Would have been interesting to see a package offer with all available components.
Reply from Ryoko2026-08-04
Hi Kathy,
I’m really glad to hear the ordering process felt simple and that moving through the options was easy for you—that’s exactly what I want the website experience to feel like.
Your idea about having a package offer that includes all available components is a smart one. It’s the kind of suggestion that can really help shape future updates, so I’ll make sure it’s passed along to the team.
Thanks for sharing your thoughts and for choosing Ryoko.
Best regards,
Julia Torres
Ryoko Customer Care Manager
I
Ivy · 1 review · Experienced 2026-07-22 ·
★★★★★
Untrustworthy company Ryoko Pro are scammers, Internet fraudsters.
UPDATE 08.08.26 - PASSED on to Another Support Team. ISSUED NOT RESOLVED!
Despite Julia Torres's email assuring me that she would personally resolve this issue within 24 – 48 hours.(Aug.5th)
I have supplied you with another video, photo & a detailed explanation (via email & your support portal, & “weTransfer.com . Once again you are passing me on to someone else. And the 24 – 48 hours starts again.
22.06.26 - Received ryoko pro. 18.06.26 - Paid 98.00 GBP.
The 98 GBP is for the device, and 6 months unlimited data.
05.07.26 - After speaking with ryoko's technician (via Phone) he advised me to email support.
I emailed stating
Firstly, I have not been able to get a signal, and now the ryoko pro does not come on when I turn it on. No lights, no response whatsoever.
Support advised recharging the device for a few days. I complied.
Issue 2
After charging, when I press the data button the following message is displayed, and, no signal bars whatsoever.
" Waiting for Network. Having issues, contact support.viato.com (photo attached).
09.07.26 - emailed support & attached photo about the above issue2. I also asked for an R.M.A
Support ignored the photos and requested a video.
22.07.26 - I sent the videos. via wetransfer
Support replies that my case is being transferred to a specialist team who will contact me.
Then received email from "support" Specialist team. (with no name) instructing me to
"1. Slide the power button to turn it OFF.
2. Once the device is OFF, press the SUN button on the right side of the Ryoko V4 for 5 seconds. When the RYOKO icon shows up on the screen, it means everything is working properly."
Obviously this did NOT work.
Ryoko is giving me the run around, because they are killing time so that the 60 day refund period will be over.
The device has never worked. I contacted support to resolve the issue. I have asked for an R.M.A several times. Now I am asking for a full refund. I have paid for the device & 6 months data upfront. Ryoko & their Bots are scammers & cheats.
They dispatched a faulty device. ryoko is supposed to be a portable wi-fi hotspot.
I have copies of all emails, photos,& video.
I am requesting a full refund immediately., & the address to return the device.
Obviously a dodgy company whose devices cannot be trusted.
The device is still displaying "Waiting for Network"
Reply from Ryoko2026-08-04
Hello Ivy,
Thank you for reaching out and sharing your experience with us. I’m truly sorry to hear about the difficulties you’ve faced with your Ryoko Pro device, and I understand how frustrating this must be. It’s disappointing when a product doesn't meet your expectations, especially after placing your trust in us.
I want to ensure that we address your concerns effectively. I will carefully review all the details you've provided and assess your situation to find the best possible resolution. This may include arranging for a replacement or processing a refund if needed.
I’ll be in touch with you by email soon. In the meantime, if you don’t hear from me, please feel free to contact me directly through [https://getryoko.com/contact-2]. Just mention this review and use the subject line "Trustpilot – Ryoko" so I can quickly locate your case.
Thank you for allowing me the opportunity to assist you personally. I genuinely appreciate your patience and look forward to resolving this matter for you.
Best regards,
Julia Torres
Ryoko Customer Care Manager
T
Thomas Wilk · 1 review · Experienced 2026-08-04 ·
★★★★★
Service and quality
Reply from Ryoko2026-08-04
Hi Thomas,
Reading your short but powerful review really made my day. I’m glad to hear that both the service and the quality lived up to your expectations.
Thanks for taking a moment to rate us so highly and share your experience.
Best regards,
Julia Torres
Ryoko Customer Care Manager
Best investment ever! Works just how it should be. Very happy with the purchase
Reply from Ryoko2026-08-04
Hi Gwendolyn,
Reading your review genuinely made my day. I’m so glad to hear your Ryoko is doing exactly what you hoped for and that you feel it was a great investment.
Thanks for sharing your experience and for trusting Ryoko with your purchase.
Best regards,
Julia Torres
Ryoko Customer Care Manager
Hi Mary,
It’s great to hear you were happy with the speed of service—that’s exactly the kind of experience I want our customers to have with Ryoko.
Thanks so much for taking a moment to share this 5-star review, it really means a lot.
Best regards,
Julia Torres
Ryoko Customer Care Manager
Hi Betty,
It’s great to hear that you found ordering your Ryoko Pro easy and straightforward. That’s exactly the kind of experience I want our customers to have.
Thanks for taking a moment to share your 5-star review and for choosing Ryoko.
Best regards,
Julia Torres
Ryoko Customer Care Manager
K
Kcatherine · 1 review · Experienced 2025-12-26 ·
★★★★★
Was very useful both in remote areas…
Was very useful both in remote areas while I was travelling. Just remember to turn it off when you do not need the wifi.
Reply from Ryoko2026-08-04
Hi,
Reading your review really made my day. I’m glad to hear your Ryoko was helpful while you were travelling, especially in more remote areas. That’s exactly the kind of situation it’s designed for, and your tip about switching it off when you don’t need WiFi is a great one.
Thanks for sharing your experience and for the 5-star rating.
Best regards,
Julia Torres
Ryoko Customer Care Manager
R
Ron Sutton · 1 review · Experienced 2026-08-04 ·
★★★★★
Sounds like a great product
Sounds like a great product, but testing it out will tell. Not fond of all the upsells.
Reply from Ryoko2026-08-04
Hi Ron,
I really appreciate you giving Ryoko a try and sharing your thoughts. It’s great to hear the product sounds promising so far, and I hope testing it confirms that it’s a good fit for you.
I also hear you on the upsells. The checkout flow should feel straightforward and not overwhelming, so I’ll make sure your comment is passed on to the team as we keep refining that experience.
Thanks again for taking the time to leave a review and for choosing Ryoko.
Best regards,
Julia Torres
Ryoko Customer Care Manager
Hi Rachel,
I appreciate you taking the time to leave a review and share this.
I'm glad you still felt comfortable giving us 3 stars, and I hear you on the upsells feeling a bit much. The buying process should feel straightforward, not overwhelming, so I’ll make sure your comment is passed on to the team as we review how we present offers during checkout.
Thanks again for your honesty and for giving Ryoko a try.
Best regards,
Julia Torres
Ryoko Customer Care Manager
Easy to order with out a long wait
Easy to understand
Reply from Ryoko2026-08-04
Hi Everett,
Reading your review really made my day. I’m glad to hear that ordering was straightforward and that everything was easy to understand—that’s exactly the kind of experience I want our customers to have.
Thank you for sharing your thoughts and for the 4-star rating. It’s great to know Ryoko is working well for you.
Best regards,
Julia Torres
Ryoko Customer Care Manager
F
Free$tevo · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Easy clear instructions
Reply from Ryoko2026-08-04
Hi,
It’s great to hear that you found the instructions easy and clear – that’s exactly what I hope for when someone unpacks their Ryoko product.
I really appreciate you sharing your experience and your 5-star rating.
Best regards,
Julia Torres
Ryoko Customer Care Manager
K
Karin · 3 reviews · Experienced 2026-08-04 ·
★★★★★
Ease of use of site
Reply from Ryoko2026-08-04
Hi Karin,
It’s great to hear that you found the site easy to use. I’m really glad the shopping experience with Ryoko felt straightforward and smooth for you.
Thanks for sharing your experience and for the 5-star rating—it really means a lot.
Best regards,
Julia Torres
Ryoko Customer Care Manager
Works great but wish it held charge longer. Easy set up and use
Reply from Ryoko2026-08-04
Hi Jackie,
I’m really glad to hear it’s working well for you and that you found the setup and everyday use straightforward—that’s exactly what I want Ryoko to feel like.
I also appreciate you pointing out the battery life. Feedback like this is really helpful, and I’ll make sure your comment is shared with the team as we keep working on future improvements.
Thanks for taking the time to leave a review and for choosing Ryoko.
Best regards,
Julia Torres
Ryoko Customer Care Manager
Hi Shawn,
Seeing your 5-star rating really made my day. It’s great to know you’re happy with your Ryoko experience and chose to share that with others.
Thanks so much for the support and for being part of the Ryoko community.
Best regards,
Julia Torres
Ryoko Customer Care Manager
k
k birch · 2 reviews · Experienced 2026-01-01 ·
★★★★★
Work so well dint need anyother
Reply from Ryoko2026-08-04
Hi,
Reading your review really made my day – I’m so glad to hear your Ryoko is working so well for you that you don’t feel you need anything else.
I really appreciate you taking a moment to share this. It’s great to know the product is doing exactly what you hoped.
Best regards,
Julia Torres
Ryoko Customer Care Manager
K
Kthrn · 1 review · Experienced 2026-08-05 ·
★★★★★
Easy
Service easy and good
Reply from Ryoko2026-08-04
Hi,
It’s great to hear that you found the service easy and good – that’s exactly the kind of experience I want customers to have with Ryoko.
I really appreciate you taking a moment to share this and for the 5-star rating.
Best regards,
Julia Torres
Ryoko Customer Care Manager
B
Brain Nay · 1 review · Experienced 2026-08-04 ·
★★★★★
Let me see how work for traveling
Reply from Ryoko2026-08-04
Hi Brain,
I appreciate you sharing your thoughts and giving us 4 stars.
I’m glad you chose Ryoko for your travels, and I’m really interested to hear how it works out once you’ve had the chance to use it on the road. If anything feels unclear or you run into any issues while traveling, you can reach the Ryoko customer service team anytime at https://getryoko.com/contact-2 so they can review things with you in detail.
Best regards,
Julia Torres
Ryoko Customer Care Manager
C
Charles · 4 reviews · Verified · Experienced 2026-07-28 ·
★★★★★
It's not really as elegant a solution…
It's not really as elegant a solution as I had gleaned from the ads.
I'll wait-and-see
Reply from Ryoko2026-08-04
Hi Charles,
I appreciate you sharing this so honestly. It sounds like the ads set a certain expectation, and I’m sorry to hear the product doesn’t yet feel like the clean “fit” you were hoping for.
Since you’re in that wait-and-see phase, if anything feels confusing to set up or use, or if you’d like some tips to get the most out of your Ryoko, I’d really like to help you go through it step by step. You can reach the team anytime at https://getryoko.com/contact-2, and if you mention this review, it’ll be easier for us to recognize your case and take a closer look.
I genuinely want to understand what felt less elegant to you, so we can learn from it and make things better moving forward.
Best regards,
Julia Torres
Ryoko Customer Care Manager
A
Anthony Riggio · 2 reviews · Experienced 2026-08-04 ·
★★★★★
Good
Good, I am still new to this
Reply from Ryoko2026-08-04
Hi Anthony,
I appreciate you sharing your first impressions with us. It’s great to hear you’ve started with Ryoko, and I hope things continue to go smoothly as you get more familiar with it.
If you ever have questions as you go along, I’m always keen to hear from you.
Best regards,
Julia Torres
Ryoko Customer Care Manager
D
Dee W · 2 reviews · Experienced 2026-07-28 ·
★★★★★
Nice little box
Nice little box. Haven't used it yet. Paid for 6 month subscription. Received item within 27 days. After turning it in and acquiring connection, only 17 days service remaining.
Reply from Ryoko2026-08-03
Hi Dee,
Thank you for sharing your experience and for the 4-star review. I’m glad to hear your Ryoko has arrived safely.
I do understand your concern about the time between placing your order and actually being able to start using your subscription. Feedback like this helps me and the team better review how we communicate subscription periods and activation so expectations are clearer from the start.
I appreciate you taking a moment to let me know, and I hope the device serves you well once you begin using it.
Best regards,
Julia Torres
Ryoko Customer Care Manager
