Gopuff (www.gopuff.com) has a 1.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 95% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
This vendor deserves negative 5 stars for there lack of communication and professionalism. Youd be better off paying for a taxi then to order delivery from this vendor! Don't bother, they delay more than an hour, when you ask where you order is, they cancel your order.
Writing about a Go Puff shop in London who I tried to use with Deliveroo. They took an order of 12 items & sent the rider with only 2 items. Then claimed they delivered all items. Scammed me out of 40£. Thieving scum. Avoid them as well as Deliveroo at all costs.
I've used them for a while and thought they were okay, but turns out that's only the case if everything goes right. If they make a mistake, they'll give you the run around. So what happened was the driver didn't give me my whole order. When I messaged to say I thought he'd missed a bag and could he come back, he read it and didn't respond. Then when I spoke to an agent, at first they said everything was 'scanned' and so had been delivered(surely that just means it left the supermarket?), they wouldn't be providing a refund and if I wanted to take it further, I had to email them; they then ended the chat before I could respond. I had to start a new chat and this time the same person did actually look into it and confirmed I would be refunded, though this would take 5-7 days. Essentially, didn't deliver my items, tried to fob me off and then eventually did provide a refund, without admitting any error on their part or apologising. I'm not confident I'll even get the refund to be honest.
Signed me up for a subscription I never wanted or needed and refused to refund me, thanks to my bank I will be refunded, told me they sent a email that never received absolut scam avoid if possible
Groceries arrived with 4 litres of milk spilling over everything. Kitchen rolls soaked with milk unusable, kiwis, mangoes which I wiped. They said I could not get refund as they had refunded me on previous order for broken eggs. No matter what I said they said “sorry for the mess but no refund can be issued due to previous refund”. Also, did not receive my olive oil in previous order and they said no refund as I did not report in time. In Fact to many incidents to report. They are shockingly bad.
Expensive already and Sold spoiled milk with no refund.I don't use anymore. Business will eventually fail with this nonsense.
I mistakenly had made a yearly subscription to go puff which I don't want and I don't need. I went and talked to the support team in my bank to get my money back but go puff refuse to give me my money back over service or subscription that I've never used and never will use. I used to spend a lot of money with gopuff and they're actually stealing my money now and this is not good
Renewal scam for student discount. Promised at 50% off and then disappeared at auto renewal, even though if I cancelled and then subscribed again it would be at the 50% off for students.
Driver ignored messages and kept order. Gopuff refused to resend my order because they said theyreimbursed me once for an item I never received in a large order and because of that $4, I won't get help with this $50 order apparently.
Absolute-scum! taking my money from a single parent without my consent. Without me using go off for over a year. And most of all without any pre warnings. And then refuse to refund me thanks to Lloyds bank they got my money back of these scum bags
Chicken smells so bad , customer service terrible, I have told them today ( order was yesterday) that chicken is not fresh and they could poison me and Ahmed replied to me saying it was delivered and correct pin provided and 12 hours windows passed :))
I had a really disappointing experience with Gopuff today. I ordered yogurt, and when the delivery driver arrived, he handed me the bag very quickly, took my delivery code, and immediately drove away. When I had the chance to look inside the bag, I found that the yogurt had leaked all over the inside of the bag and everything was covered. I tried calling the driver back straight away, but he ignored me and continued driving off. I then contacted customer service, expecting the issue to be resolved. Instead, I was told that because I had already given the driver my delivery code, the order was now my responsibility, and they refused to offer a refund or replacement. It's incredibly disappointing that there was no attempt to help, despite the item clearly arriving damaged. The whole experience left me feeling that customer service was more interested in avoiding responsibility than resolving a genuine problem. I won't be ordering from Gopuff again.
Terrible customer support. Drivers often deliver to wrong address. One left order at apt complex office right before closing. They offer redelivery or credit but another long wait time so frustrating.
This gig is total garbage . When you accept a ride they pay you like $1.75 and you never know how much the customer pays tip your gambling. When you get there it might be 7 or 8 or 9 or even 10 miles away . You could be getting paid that $1.75 if the customer is living in the bad neighborhood or they're just cheap ass customers . For 20 miles going back and forth your getting that $1.75 paid . No more than that that's what happened to me . This app is totally garbage . These guys are ridiculous company .
They keep giving totally different time of delivery than really then delivering. Said 15-30 min, delivery after an hour... couple of times!
I am writing this to warn the public—especially women and vulnerable individuals—about a disgusting safety failure by Gopuff UK. Tonight, a Gopuff delivery driver named "BAKER" utilized the app's chat platform to launch a completely unprovoked, targeted attack on me after knowing my exact home address. As a disabled woman, who relies on delivery services to function I was subjected to vile, misogynistic, and racially coded slurs, including being called a "dutty pum pump gyal", along with severe intimidation and body-shaming. When I stood my ground to protect my dignity against this hostile stranger, the driver continued to escalate his abuse. When I tried to escalate this critical safety emergency through the in-app support chat, Gopuff's response was absolutely disgraceful. Instead of immediate human intervention or account deactivation, I was met with dismissive, automated handling and a link to an online customer survey while a hostile driver still possessed my address. This level of negligence toward the safety of women and girls is completely unacceptable. I have officially reported this incident to the South Yorkshire Police as a misogynistically motivated hate crime under incident number Do not trust this company with your home address if you value your safety.
Signed me up unknowingly for a recurring membership and never once emailed to let me know I was being billed. Breaks all consumer protection laws around automated billing.
late and never follow directions i always put non-contact delivery and ask them not to knock or ring doorbell and yet they do it every single time and wake the baby and dogs. every time without fail and prices also keep going up.
Made an order using my snap benefits and right after I made the order which took an hour and a half to deliver somebody in their company stole all my snap benefits off the card I contacted their customer service which admitted to seeing the fraudulent transactions but said they could not track them but knew it wasn’t delivered to me I’m out those funds for the month and had to struggle the rest of the month and have a non verbal autistic son they should be ashamed they did nothing in customer service but say my apologies but I had to deal with it by my bank which is snap who say they reported but can’t Trisha my funds app deleted never using again nobody should they can steal your card an pin info off it
After spending £100’s of pounds of 4 years of crap customer service and incompetent delivery drivers, iv finally walked away. Il spread the message far and wide… NEVER USE GO PUFF. Disgusting customer service today and extremely rude delivery driver who never even bothered to show up.
101 reviews matching