Gopuff (www.gopuff.com) has a 1.1 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is poor. 95% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews. Last updated 2026-08-11.
What people say
A
A H · 8 reviews · Experienced 2026-06-20 ·
★★★★★
Customer service a joke.
I recently installed the app but had problems with being able to put my correct address in. I contacted customers services only to end up going round in circles.
I was even 'renamed' during the process. Amateurs is the best word to describe the different agents that attempted to solve my problem by suggesting things that I had already tried. If your software doesn't work properly then don't use me as a Beta tester.
Seeing the very low score they have here on Trustpilot I am not as surprised now to understand what a clown show I entered.
K
Karina @ Your Space Furniture · 4 reviews · Experienced 2026-06-19 ·
★★★★★
Horrible service powered by uber
Horrible service powered by uber. No live support. No refunds. Good luck.
Really sad that I have to give them 1 star as missing items, late delivery can’t purchase anymore from this online delivery method.
They use one bag and all the items and then are crushed refund policy is bad too.
Don’t use as you may loose lot of money due to their policy and AI chat engine which don’t let you talk to a human.
J
Jesus Sanchez · 1 review · Experienced 2026-06-15 ·
★★★★★
Bad deliveries like this wtf
Bad deliveries like this wtf. I live less than 10 minutes from the store, why does it take an hour to get my things?
J
JC Gomes · 15 reviews · Experienced 2026-06-14 ·
★★★★★
Absolutely appalling
Absolutely appalling, do yourself a favour and don’t use the service. Twice in a row my order was damaged , the refused to accept the pictures and video I sent which included the delivery person.
I will complain to the relevant authorities but I just thought I’d leave this here in case anyone is even considering using this service. Disgustingly poor customer service.
My wife never got her order last night she is so so mad 😡 she said she will get her money back and never order from them again
P
Paddy · 12 reviews · Experienced 2026-06-11 ·
★★★★★
Customer service gaslighting
Charged over double for my annual subscription without any warning. Cancelled said subscription immediately. I was then gaslit twice by Gopuff customer services.
Initially they stated there was no account under the details provided. I supplied photographic evidence from there own app on my phone.
Then i was told that i didn't qualify for the refund as the charge made 5 days prior, for over double the amount, with no warning, had a cooling off period in June 2025...
Steer well clear. thoroughly untrustworthy company with some very questionable practices.
T
Terri · 1 review · Experienced 2026-06-11 ·
★★★★★
My first time ordering gopuff as i saw…Bad Customer Service
My first time ordering gopuff as i saw it next door to my job, Thought the convenience was cool but there is no good customer service, she yelled at me for not knowing to the pick up system works, and I was not a delivery driver, and on top of that she had not even packed my order when the app stated my order was ready for pick up, there should be more training on better customer service...I will no longer be doing my business with this company!
P
Phil Czekner · 1 review · Experienced 2026-03-27 ·
★★★★★
AI matters more to them than their drivers and customers
They don't care about their drivers or customers. They only respond with AI nonsense and it is impossible to get them to fix any issues. It does not take THREE MONTHS to run a background check but they refuse to listen to any actual reason. They are an absolute joke of a company and I hope it all comes crashing down.
Delivered someone else's order. Didn't realsie as they asked for pin before handing over. Once I realised it wasnt our order they took it back but didnt have mine and left without sorting it. Contacted for helo and they saod as rhe pin was given they wouldn't do anything. I offered to show all video footage of what happened and they still refused
S
Steven Mosley · 2 reviews · Experienced 2026-06-06 ·
★★★★★
Reieved an order( eventually) and the…
Reieved an order( eventually) and the fish fingers and ice cream was defrosted. Got in touch and was told a refund of the item was on my account. Then noticed the an item was different to the one ordered , was told I’d already had a refund so theee was nothing they could do . Well app deleted and no more orders again
M
Michael Lendabarker · 1 review · Experienced 2026-06-05 ·
★★★★★
Why would I want beer delivered to me…
Why would I want beer delivered to me late in the evening, warm? What is the point when I can get that temp in the morning? No thanks!
The company overcharged me. Despite providing them my financial activity, which clearly shows that I made two orders and was charged for 3 orders, they totally disregarded my concerns with standard BS. Absolutely no customer service!
M
Member · 7 reviews · Experienced 2026-05-29 ·
★★★★★
Scam I cancelled my membership and was…
Scam I cancelled my membership and was charged anyway and when contacting customer service they refused to refund me.
N
NuhuLR · 3 reviews · Experienced 2026-05-28 ·
★★★★★
Terrible service!!!!
Terrible service, they lied about delivering my items, the driver stole my items, he preyed on me, not knowing how to work the service. I could only continue with an AI chat bot. They enrolled my card into a $78.00 family B.S. plan I did not request.You already stole my money and item delivery why would I want anything else. No refund yet!!!Then they send a message about not delivering in my service area, but you deliver to a street that's around the corner from my house. I go to the house to get my stuff, and it's still not at that house either. I would never order anything else from this app!
D
DRock · 4 reviews · Experienced 2026-05-28 ·
★★★★★
Generally I like Go Puff
Generally I like Go Puff, but why does it always say that delivery will be a certain time until you order, then the time doubles once you’ve paid. It really feels like a scam. Also, why has no one from Go Puff responded to any of the reviews? It really goes to show that they don’t care about their customers.
H
Hebrews · 1 review · Experienced 2026-05-27 ·
★★★★★
GoPuff is going downhill
GoPuff is going downhill! I purchased cake and other items to take to work during the week. Tonight at work, I realized one of the items was old/expired. I contacted support and was told they can’t help after 48 hours I ordered 50 hours ago. So, IF you buy anything, be sure to eat it within 48 hours, how ridiculous!!!
ME:
I ordered eggs by clicking on reorder but was delivered white eggs
Gopuff
I'm afraid there's no distinction in the item's description. Unfortunately we're unable to offer a replacement or a refund.
ME: You have intentionally not described the items. I ordered eggs few days ago and was delivered brown so if I have clicked on order again I should be receiving the same item. You don’t know who you are dealing with
They are so horrible
This company is trash they're supervisors do not care about customers at all probably why they have such a low rating. They damage your products and refuse to give you your money back telling you that you can get a credit so that you'll have to rebuy everything all over again and order a whole another $35 worth of items to get it delivered it's a scam
S
Spud Spud · 5 reviews · Experienced 2026-05-23 ·
★★★★★
WORST DELIVERY COMPANY
Worts experience delivery IN HISTORY!they take your money then tell you have a delay.and you raid the fast service fee!!!!! Fried to cancel. If i cancel I will not getting my refund?!?!! I placed my order at 11:30pm.and canceled my order at 1:30am!!!!!!.
