Headway Capital (www.headwaycapital.com) has a 3.8 out of 5 rating on OK.one, based on 102 user reviews collected here. It is listed under Money & Insurance and its reputation is mixed. 24% of reviews are 1 star, a relatively high share; The business has replied to 100% of negative reviews; 29 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
W
Walter · 3 reviews · Experienced 2026-08-03 ·
★★★★★
When you don't know the sucker. it's you!
Headway Capital will take advantage of you and your situation. Under NO circumstances is this a good option. Don't walk, RUN. They are financial blood suckers. GO ANYWHERE ELSE.
Please see below. It's a letter from Headway Capital. I removed my personal information, but we are excellent customers--as you will see in the letter--and after more than a year of on-time payments, we requested a minimal short-term reduction to get over the hump. Their interest rates are insane. I would have been better off borrowing from the mafia. Please read Headway Capital's response to my request. These are the worst people to deal with. Please don't find out the hard way.
Of note: I've already spoken to customer service. How else would I have initiated the request? I learned a hard lesson so you don't have to.
Dear,
Thank you for contacting Headway Capital. The Complaints and Disputes Team has thoroughly reviewed your concerns regarding the interest rate and payment amount associated with account #. We appreciate the opportunity to review your concerns and address your request.
Upon review of your account, we confirmed that your Business Line of Credit Agreement for was executed on 2025. Your account is currently in good standing with a $0.00 past-due balance, and your next scheduled payment of $ is due on 2026.
We understand your concerns regarding the amount of interest being charged, your request to reduce the interest rate, and your request to lower your recurring payment amount. We also acknowledge the financial circumstances you shared and your request for assistance.
After a thorough review, we confirmed that the interest rate, payment schedule, and repayment obligations associated with your account were established in accordance with the terms of your signed Business-Use Line of Credit and Security Agreement (the “BLCSA”). The terms of the agreement remain applicable unless modified through a written agreement accepted by Headway Capital.
As outlined in Section 13 entitled PROMISE TO PAY of the Business-Use Line of Credit and Security Agreement between and Headway Capital, LLC (“Headway”):
“Borrower agrees to make to Lender each of the payments contemplated by Sections 11 and 12 in the manner contemplated thereby. Borrower agrees to pay Lender the principal balance of all Advances hereunder, all interest owed hereunder, and any and all other charges and/or other sums imposed by Lender in accordance with the terms of this Agreement.”
Additionally, Section 50 entitled CHANGE IN TERMS states that any requested changes to the agreement must be accepted by Headway Capital and are only binding when documented in a written agreement signed by Headway Capital.
Based on our review, we are unable to retroactively reduce the interest rate, permanently adjust the payment amount, or renegotiate the existing repayment terms outside of the provisions available under the agreement.
We understand that financial circumstances may change and appreciate you bringing your concerns to our attention. While we are unable to modify the contracted terms of your active account, we remain available to review whether any available account assistance options may apply based on your account status and circumstances.
If you would like to discuss available assistance options, please contact our Customer Support Team at (866) 698-8494.
Sincerely,
Headway Capital Management & Customer Support (866) 698-8494
Reply from Headway Capital2026-08-05
Hi Walter, thank you for sharing your feedback. We can confirm that our Complaints and Disputes Team has already reached out to you directly to address your concerns and work toward a resolution. Please feel free to reply to that team's direct outreach if you have any follow-up questions. We appreciate the opportunity to make things right with you!
T
Tennessee Homes · 5 reviews · Experienced 2026-05-01 ·
★★★★★
Broken Promises
When I accepted the Line of Credit, I was told that after a round of funding, that my terms would be adjusted and my line increased. I've been through multiple rounds of funding, but every time I ask for a better interest rate and an increase in my LOC, I am told "no". I feel stuck now because I could have gone with other companies that are known to abide by their promises. Choose carefully if you want Headway Capital and get every promise in writing because they won't do what they say they will do.
Reply from Headway Capital2026-07-15
Hi Tennessee,
Thank you for bringing this to our attention. We’d like to look into this further and have reached out via Trustpilot to request a few additional details so we can locate your account and investigate. Once we receive that information, we’ll follow up accordingly. We appreciate your time.
One of the first major lenders to believe in our small business and they have not failed us in over 2 years. We are grateful for their partnership. Easy to draw and easy to pay for their revolving Line of Credit. The only thing to be aware of is the draw is not instant. It does take a few days to arrive in the business account so you would want to plan accordingly.
Reply from Headway Capital2026-07-14
We are so grateful for your kind words and for trusting us with your business for over two years. It's truly rewarding to know our partnership has been valuable to you. We appreciate your feedback regarding the draw timing for the revolving Line of Credit; we understand that planning for a few days for funds to arrive is important, and we're always looking for ways to improve our processes. Thank you for highlighting this for other businesses.
D
DM · 1 review · Experienced 2026-06-24 ·
★★★★★
Top-notch company
Top-notch company. Very accommodating to your needs.
Reply from Headway Capital2026-06-26
We're glad you enjoyed your experience. We appreciate your kind words.
G
George Artecona · 3 reviews · Experienced 2026-06-03 ·
★★★★★
Best Business lending company
Best Business lending company I have ever worked with. When you need money it's stressful enough. Dealing with Headway is a breeze. They have a great system that makes things transparent and easy. And when you do talk with someone they are well informed and customer centric. Thank you Headway team sincerely.
Reply from Headway Capital2026-06-04
We are so glad to hear that our process made things transparent and easy for you during a stressful time. Your kind words about our team are greatly appreciated. Thank you for your feedback!
G
Golan · 1 review · Experienced 2026-06-01 ·
★★★★★
I feel completely cheated by this loan
I feel completely cheated by this loan. My business is paying over 70% APR, and what seemed like a solution quickly became a major financial burden.
The long-term cost has put tremendous pressure on my business. Had I fully understood the true cost of this financing, I would never have agreed to it.
Based on my experience, I would strongly encourage business owners to avoid working with Headway Capital and to carefully compare all financing options before signing any agreement.
Reply from Headway Capital2026-06-02
Hi Golan, Thank you for sharing your feedback.
Our goal is to provide transparent financing options. We ensure all terms, including total cost and repayment schedules, are clearly outlined and accepted before any funds are disbursed so business owners can make informed decisions.
If you have questions, our Customer Service team is available at (866) 698-8494
J
James Geary · 3 reviews · Experienced 2026-05-21 ·
★★★★★
Easy to use and draws are paid within…
Easy to use and draws are paid within 12 to 24 hours
Reply from Headway Capital2026-05-27
We're glad you enjoyed your experience. We appreciate your feedback.
V
Virginia Blakeman · 4 reviews · Experienced 2026-05-22 ·
★★★★★
Very easy to apply and manage.
Reply from Headway Capital2026-05-27
We appreciate your kind words!
P
Penny Wood · 1 review · Experienced 2026-05-11 ·
★★★★★
Was not honest about interest payment.
Reply from Headway Capital2026-05-11
Hi Penny, thank you for providing your feedback. There are multiple variables that go into why we price the way we do, and we do our best to ensure our terms are clearly laid out on each contract. If you have additional questions, please contact our dedicated Headway Capital Customer Service team at (866) 698-8494.
They made my experience very easy. It only took a day to be approved, and funds were in my account
Reply from Headway Capital2026-05-12
We're happy to hear that your approval process was quick and easy! We appreciate you sharing your experience with us and are glad the funds arrived promptly.
Couldn’t have been easier!! Taylor made the whole experience fast and painless. I would highly recommend.
Reply from Headway Capital2026-04-30
We're happy to hear that the process was easy for you. It's great to know that your experience was fast and painless. Thank you for your recommendation!
Headway was quick to find a solution that would fit my small business needs. Times have been tough for my 34 year old staffing firm and Headway stepped in when I needed them the most for immediate cash flow. I would certainly recommend them.
Reply from Headway Capital2026-04-30
We're happy to hear that our solution met your business needs. We appreciate you recommending us, and we're glad we could assist your firm with immediate cash flow during these tough times.
G
George Khachatourian · 2 reviews · Experienced 2026-04-07 ·
★★★★★
First class customer service
First class customer service. Very knowledgeable with no wait time.
Reply from Headway Capital2026-04-30
We're happy to hear that you received first-class, knowledgeable service and experienced no wait time. Thank you for your positive feedback!
m
mmga · 1 review · Experienced 2026-04-02 ·
★★★★★
Dependable
It's simple, clearcut, consistent. The telephone assistants are polite, knowledgable and helpful when needed and the draws dependable.
However long term the interest rate is a killer and so it isn't an arrangement meant for stop gap measures when clients don't pay on time but rather emergencies.
Would be interested in another product by this well run organization with more lower interest rates that can be sustained for a longer relationship.
Reply from Headway Capital2026-04-30
We're glad you found our team helpful and the process straightforward. We appreciate your feedback regarding the interest rates and how they fit different needs. We'll consider your suggestion for products better suited to longer-term use. Thanks for your review!
R
Rick Mendoza · 1 review · Experienced 2026-04-08 ·
★★★★★
It's nice that the money is available
It's nice that the money is available, but the interest rate is just way to high.
Reply from Headway Capital2026-04-30
We appreciate you sharing your thoughts. We recognize your concern about the interest rate, and we will consider your feedback as we move forward.
Service is good, but way expensive. Existing customers should be given a break
Interest rate is more than major credit cards.
Reply from Headway Capital2026-03-17
We appreciate your feedback. We acknowledge your concerns about the cost and interest rates. We'll review our pricing to ensure value for our customers.
M
Michelle · 1 review · Experienced 2026-03-03 ·
★★★★★
Our experience has been very good
Our experience has been very good, and you deliver what you promise. The customer service has been wonderful and helpful.
Thank you, Headway Capital for helping us to complete our projects!
Reply from Headway Capital2026-03-17
We're happy to hear that your experience has been very good, and we appreciate your recognition of our commitment to delivering on our promises. We're glad our customer service was wonderful and helpful. Thank you for allowing us to help complete your projects!
R
Robert Hunter · 5 reviews · Experienced 2026-03-05 ·
★★★★★
Great rates
Great rates, friendly fast service. No hiden or unexplained fees.
Reply from Headway Capital2026-03-17
We're glad you enjoyed your experience with our fast service and transparent rates. Thank you for your positive feedback; it means a lot to us.