Terrible customer service
Terrible customer service! Go to Ice Warehouse, Pure Hockey or any other, unless you want to be annoyed with a place that does not care about their customers.
About HockeyMonkey
Data updated- Website
- www.hockeymonkey.com
- Category
- Sports
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 6 reviews
- Replies to negative
- 0% (0/32)
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Is HockeyMonkey legit?
HockeyMonkey (www.hockeymonkey.com) has a 1.5 out of 5 rating on OK.one, based on 36 user reviews collected here. It is listed under Sports and its reputation is poor. 86% of reviews are 1 star, a relatively high share; The business has not yet replied to negative reviews; 6 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Horrible, indeed run by monkeys
Horrible, spend your hard earned money elsewhere. Zero correspondence on an order that was placed 2 weeks ago and it STILL HASN'T LEFT THEIR WAREHOUSE! Who runs this company? MONKEYS INDEED 🙈
Incorrect Website Description but I had to Pay for Shipping
The item said it was a LOOSE FITTING shirt. When we received it, the shirt was a tight fitting spandex shirt. When I contacted Customer Service to return the product, "Will" said he would waive the $10 return shipping fee since the description was incorrect. 10 days later I received my refund for $11.78 LESS than the price I paid. When I asked why I didn't get my full refund back, "Will" said they didn't make me pay for the return shipping, but I had to pay for shipping for it to arrive at my house. That is so messed up, because the original shipping was FREE! I will make sure we never use their business again!
order elsewhere for actual customer service
the site is fine if you don't need customer service. As soon as you need help with something they are full excuses why they can't help you. There are better websites to order from for the exact same pricing, some even offer free shipping.
I won one of their customer contests…
I won one of their customer contests for submitting a review of one of their products. They never delivered the prize. I complained to the BBB and they ignored the complaint. Don't trust this organization. Pure Hockey will be my new place to get all my hockey equipment as well as my friends and family.
Generally good service) I ordered a…
Generally good service) I ordered a Reebok hockey skates.After 8 days the skates arrived and everything was perfectly as discribed. Highly recommended.
Unbelievably bad!!!!
I can’t believe how bad the customer service is?!?! I purchase an item for Christmas and was sent the wrong item. I have tried multiple times through multiple avenues to get a hold of someone to help me. No luck at all. Really terrible - all I wanted is what I ordered. I can’t even return it because no one will respond to my email, live chat or phone call so I can get the RMA number you require to return something. Honestly the WORST online experience with a company ever!!!!! As a hockey mom, you can rest assured that I will spread the word about my experience to others that may have considered buying from hockey monkey.
Don't Even Bother
Bought a helmet through the website and it ended up being one size too big. Decided to return it and had to pay shipping which was ~$17.00. On top of that, they didn't refund my full order amount but instead kept the taxes I paid and charged me a restocking fee. So basically I burned $30 which is total bs. Don't bother with these guys, just save your money and go elsewhere.
Won't ever shop here again
Terrible customer service, a return process from the stone age and poor terms and conditions. Bought an item on sale, needed to return it, but was told since it was on sale they could only issue an in store credit. Customer service rep, who for his livelihood I will keep him nameless, was rude and only would repeatedly say "when you hit the submit order button, you are agreeing to our terms and conditions." Was a completely canned response, because I am sure others have complained about this. Plus you need to call to get a return number and follow their process to a T or risk getting no refund/store credit. Will never buy from again. Terrible terms and conditions, customer service and return process for an online merchant.
Terrible Service
This companies charges you for shipping and then holds your items hostage. Better hope there are no changes to your order because they'll refuse to do anything on your order to help you. Take your money elsewhere because they don't seem to appreciate it. You have been warned.
Items are not “genuine”
Purchased many items from here; however, received only one “genuine” CCM sweatshirt while the other sweatshirt was not, didn’t even have a tag, just a white tag inside that said made in Pakistan. The other CCM sweatshirt actually had a tag that I think is genuine but that one is made in Honduras. Total ripoff!!
Wasted my last dime here.
Terrible customer service, gimmicky rules, and they don't stand behind their products. You're free to waste as much money as you want in their store or on their site and not get quality worth a flip or even half decent service. Their skate sharpening isn't done right either, and even their website needs help. It seems like they hire just any pulse that walks through the door wanting a job too. Today was their last chance to redeem themselves and didn't so I'm done with them. Good riddance.
Awful Customer Service
Needed to return a piece of equipment I ordered as it was the wrong size. The customer service was awful and returning it wasn't worth it as I'd have ended up paying 10% restocking and shipping. I just want the right size. I'll never order from here again, this is an awful company.
HORRIBLE CUSTOMER SERVICE
I have never reviewed a company on-line. However, my recent experience with HockeyMonkey was so terrible, I am compelled to do so. I purchased compression pants for my son. When they did not fit, I tried to exchange them. First, I had to wait on-hold for 10 minutes in order to get an RA number. When I finally reached someone, the customer service representative whom I spoke with said I could not return the pants. He said the policy was clearly displayed. When I pointed out that the policy in fact was not clearly displayed, he merely dismissed me, saying that I could order another (non-returnable) pair of pants if I wanted. No thank you! I will never order from this company again - and wish I had looked at the customer reviews (all terrible) before ordering the first time. There are so many better hockey retailers out there!
Awful. Never again!
Bought some hockey pants from the site and upon receipt the pants were flawed (front pad was defective... padding and shell were completely separated in one and coming apart in two others). Had to pay for the return (otherwise go through a complex return process)... and when I eventually got the refund, they did not reimburse my initial shipping since they said the products were in good shape. So, I'm out both shipping costs and got nothing. I feel bad for the people who ended up buying my returned product. Obviously the quality control at HockeyMonkey is not good. So... I will not buy anything from them again... and I will be telling everyone I know to never buy from them, too. STAY AWAY!
No problems at all...perfect
I ordered a pair of Reebok 6k pump icehockeyskates, since I can't buy them in the right width in Europe. (Width E). After a couple of e-mails back and fourth concerning duty and fees when arriving to Denmark, the skates were sent. 10 to 14 days later the skates arrived and everything was in perfect order. Hockeymonkey.com is highly recommendable.