Homary is an international home furnishing online platform, primarily operating furniture, bath, lighting, decor, etc. Connecting millions of consumers with worldwide recognized top manufacturers. We are committed to providing the most exquisite home products in the best quality and the most diversified ranges at affordable prices.Homary stands for the customer as the most trusted destination for home products. We want to help every home lover to create your own lifestyle and better living environment at home.
Written by the business, not verified by us.
Is Homary.com legit?
Homary.com (www.homary.com) has a 4.6 out of 5 rating on OK.one, based on 206 user reviews collected here. It is listed under Home Services and its reputation is excellent. Praise is nearly unanimous, with 90% rating it 4 stars or higher; The business has replied to 100% of negative reviews; Reviews mostly discuss Customer service, Product. Last updated 2026-08-25.
What reviewers say
AI generated
Reviewers overwhelmingly had a great experience with this company. Consumers often mention that helpful staff members consistently go above and beyond to provide exceptional assistance with everyday order inquiries. People frequently praise the support team for being extremely polite, understanding, and quick to resolve unexpected issues. Customers truly appreciate the fast response times and consistently clear communication provided throughout the entire service process.
Some reviewers were not happy with product quality, noting that several items unfortunately arrived damaged or defective. A few consumers also experienced frustrating delays and poor communication when trying to resolve post-delivery issues with customer care.
Auto-generated from all reviews of this business. For reference only.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Defective product and bad customer service. Stay away!
If you have a problem with an item ordered from Homary you really have a big problem because they only give you the run around with repeatedly asking the same questions and proof of the problem with photo's and video.
We bought a deluxe toilet (with heated seat, build in washlet, automatic flushing etc) for 800 euro that was defective from the first day. It would not flush well every second flush or so (now a few weeks later it does not flush well every single time). We contacted customer service and at first they were very responsive and apologetic. They assured us they were going to resolve the problem... After a few weeks (and many emails back and forth) they send a replacement part that looked very different from the original and did not fix the problem. After I reported this they again apologized and promised they would resolve the problem after contacting the manufacturer. They kept asking to provide the same information and video & photo's over and over again (that I provided every time). We are sending emails back and forth over 10 weeks and now they completely stopped answering any of my emails a week ago.
So I received a defective (800 euro) product and only empty (copy paste / AI) promises from customer service with "sincere apologies for the inconvenience" over and over again but without offering a real solution. When I see the reviews on Trustpilot I notice they have over 20% 1 star reviews and almost all are about defective products and a bad customer service not resolving the issues. Their replies to these reviews are a joke; all identical copy paste texts without addressing the factual issues. Probably AI generated. So buying from Homary is a lottery; you are lucky when you receive a working product and don't need customer service. If you'r not so lucky and need customer service you are really out of luck and stuck with the problem.
Better stay away especially for expensive products!
Follow up; within hours of publishing my review I received an email from Homary offering a new replacement part that should fix the problem. Indicated ATA 4 - 6 weeks... That is a long transit time for a small part (a valve). I'll update my review once this has arrived and tested.
Homary also responded here on Trustpilot. More apologies and again (for the forth or fifth time) asking for video that I provided already every single time they asked for it... (:-((
Update 4 weeks later; new replacement part arrived and fixed the problem. This problem should have been diagnosed already from the first video that I send when I reported the problem. Instead it took many emails, assembling and adjusting a wrong replacement part and finally installing the correct part to fix a problem that was there from day one. Luckily I was able to install te parts myself. Should I have needed a hired technician it would have cost me 3 visits and work hours to install the replacement parts.
While waiting for the second replacement part I even got an offer for a 70 euro refund if I removed this review from Trustpilot or upgrade it to a 4 or 5 star review...
So 4 month after installing our new toilet we finally have it working correctly and I upgraded my review to a 2 star. Product is finally working but it was a real struggle to get there!
Reply from Homary.com2026-07-12
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
Regarding the issue of the toilet, we need a video to confirm it and will provide you with a solution. We already eamiled you again about this matter and will do our best to resolve it.
Homary’s social engagement team.
I experienced a webpage refresh during checkout which resulted in my order being duplicated and me being charged twice. I was able to hop on a quick chat with Morgan who was absolutely helpful, patient, and help me resolve the issue quickly. Morgan stayed on the chat to ensure I received the email confirming resolution by cancelling the duplicated order came through. She showed great support and customer assistance. Thanks Morgan!
Reply from Homary.com2026-07-14
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Carson gave me a solution that satisfied the issue I was experiencing with my order.
Reply from Homary.com2026-07-10
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Carson provided great service and resolved my problem quickly. He was very easy to work with. I am very happy with his service.
Reply from Homary.com2026-07-10
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
We received a fire pit from Homary and it’s a great product. There was a delivery problem and Homary did a great job getting it taken care of. Very satisfied.
Reply from Homary.com2026-07-11
Thank you for taking the time to share your feedback. We are truly sorry for the inconvenience caused, and please accept our sincere apologies.
We have emailed you with a suitable solution and will resolve the issue promptly as we always aim to make you a satisfied customer.
Homary’s social engagement team.
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Homary is a company you can trust and stands behind their product. I had an issue that was professionally addressed and resolved. Very happy with the customer service, and the product is very nice. Iris from customer service was great and very helpful!
Reply from Homary.com2026-07-14
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Received defective product but great customer service on trying to resolve issue. Yana is awesome. No A.I baloney!!
Reply from Homary.com2026-07-10
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Very good and supportive
Specially thanks Winnie
I really appreciate
Reply from Homary.com2026-07-10
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Morgan was very helpful and took initiative quickly to give me an answer!
Reply from Homary.com2026-07-10
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
Communication great and easily fixed my problem. Thankyou
Reply from Homary.com2026-07-10
Thank you for taking your precious time to leave your review and for recognizing our amazing team, Customer, and we can define your review as exquisite!
Thank you not only for entrusting us with your stay, but for taking the time to let others know about your experience.
We look forward to welcoming you back again soon!
Whatsapp：+1-909-808-9057
Email us: [email protected]
Call us: +1-888-603-9888 / +44-808-175-1919 (Toll-free within the US and UK
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