HSBC Bank Malaysia Berhad

Appreciation of a staff member

This review is in appreciation of the staff member, Priscilla Ann at HSBC Taipan. We have often found her to be helpfull, efficient and friendly. Why can't all customer services be like this (not specifically HSBC)???

Token of appreciation to Emma of HSBC Premie Account phone banking service

I wish to thank Emma of HSBC Premier Account telephone banking service for solving my account problem promptly. She had been patient and helpful in giving me advice and help. Syabas! I only gave 4 stars because of my earlier calls to HSBC and problems could not be solved.

Zulaika helped me very well

Worst banking experience

Worst banking experience, 2customers in the que, and I have to wait more than 1 hour and yet my turn. The staff talk too much, about nonsence.

Tried several times to contact them…

Tried several times to contact them from overseas ... no answer .. then wrote to the complaints email .. guess what .. bounced back as no longer in use ..

Ghost Customer Service

This is by far the worst experience I’ve had with a bank. Non existent customer support, so good luck to you if you need urgent help with your credit card. HSBC will let you down flat. Never going to bank with them again.

Called them many times with an average…

Called them many times with an average of 40 mins and no one picked up. I tried chatting but useless as well!!

Nobody ever picks up the call

Nobody ever picks up the call. Ridiculous customer service for a so-called international bank. Even local banks pick up calls. Absolute worst bank

Is as if the customer service dept is non-existent

Called them few times ( morning, afternoon and evening ) with an average of 30 mins for each call and no surprise, no one picked up. I am shocked because even other local banks customer service picks up the call. I tried chatting with them on mobile app and website but both are virtual bots not directing me to an answer. Please buck up your service.

HSBC CREDIT CARDS - AVOID AT ALL COST!

I am suprised with the sluggishness in terms of HSBC's customer service. Discovered an unauthorised transaction around mid-August. Called for one whole week and nobody answered. Sent email but to no avail as well. Finally I managed to reach a customer service representative from the bank through my mobile app but was informed that I would have to clear my balance before a new credit card was sent to me WITH CHARGES. Upon hearing this, I opted to terminate my business relationship with the bank. Truly the worst ever bank in Malaysia if you are looking to apply for a credit card. Beware and apply at your own risk and detriment!!

Worst bank ever

Really worst bank ever. No one picks up the call at all.

Top 1 worst bank service

HSBC otp never appear on my phone. And they freeze my debit card. After that I went to their branch to activate it, the customer service told me I can only use it after 24 hours. Unlike other bank we can ensure our card is working before we walk out from the bank, in HSBC they don't ensure your card is working. Guess what? It never works. I still can't use my debit card online.

Continue call customer service hotline…

Continue call customer service hotline for 3 days but no one answering !!!

Call center service need improvement

Call center all numbers useless! More than 1 hour no human attend

Worst customer service

Worst customer service. Nobody pick up the call after waiting for 1 hrs++. Need to get help from them also useless...

HSBC Malaysia - unsafe and bad customer service

HSBC Malaysia has become both unsafe and not secure. I've had unauthorised transaction on both my debit and credit card. The bank asks you to report suspicious activity when it occurs, yet it impossible to even reach the customer service lines; both the chat function and the call centre. I've had to be on hold for more than an hour and then just to be cut off after holding that long. This is very disappointing as HSBC used to be good, especially the ease of which to deal with customer service. There was also no question on the security of the bank. However, over the past 2 years its been awful and now with the security issues as well - this is not a bank I feel safe with any longer.

Lim Teck ChoonMalaysia · 3 reviews · Posted 2022-08-26

No one at their call support centre?

No one at their call support centre ever picks up a call even after over 1 hour of waiting! It's impossible to get help from anyone on anything.

Poor quality of fraud team and customer service

Noticed fraud transactions on 15th Aug, continuous calling customer service all day long - no one answered. Submitted fraud form myself received confirmation email from HSBC on same day. Called customer service again on 16th Aug, from morning and finally agent picked up at evening. Informed investigations will be processed, fraud team will contact me on 17th Aug. But no one called. Contacted HSBC mobile app on 22nd Aug, told me no records of my submission for fraud investigations. Said will reply me in another 3 days. Very poor customer support, don't expect them helping you during crisis.

Recently received a unauthorised…

Recently received a unauthorised transaction message and was trying to call to HSBC however after around 2 hours still no one pick up the call. Hopeless especially during critical time. All my reviews can support by screenshot of my phone. This is shame on their CEO.

No one is able to answer from their…

No one is able to answer from their call center, and the chat service should throw to dustbin. Why you should deposit at bank like this when no customer service is available.