terrible company telephone number…
terrible company telephone number doesnt exist they have never got back to any of my emails. a complet con.
About Inofia.co.uk
Data updated- Website
- www.inofia.co.uk
- Category
- Home & Garden
- Location
- China
- Status
- Unclaimed
- Last 12 months
- 5 reviews
- Replies to negative
- 0% (0/26)
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Is Inofia.co.uk legit?
Inofia.co.uk (www.inofia.co.uk) has a 3.1 out of 5 rating on OK.one, based on 55 user reviews collected here. It is listed under Home & Garden and its reputation is mixed. Opinions are polarized: 51% rate it 4 stars or higher while 45% give 1 star; The business has not yet replied to negative reviews; 5 of them were added in the last 12 months. Last updated 2026-10-24.
What people say
Convenient and Comfortable
This foldable mattress is very convenient and easy to store. It's also incredibly comfortable and perfect for guests.
Don't buy
Don't buy. Fraudulent company that does not respond to emails, They don't honour warranty.... try calling them 01322556539. Report to ombudsman, HMRC and companies house.
Great value
High quality and highly recommended to everyone!I found it is best to use!
It is comfortable.
Cheaters. Don't order.
Worst experience. They cheat. The company had promised me that they would deliver it on the date I request. Despite that they claim that they have delivered it 2 days earlier but I haven't received any package. When I ask them they don't respond at all but they were all prompt to reply when I had to order mattress. Now, I am at a great loss both by money and product because of their negligence and they don't even come forward for a compromise or refund or replacement.
Scam
This mattress is not good quality, if you complain, they try to give you 50 percent discount and ask for a good review.
Wouldn't buy from them ever again
Wouldn't buy from them ever again. Customer service is terrible. Brought a hybrid mattress August 2022, been rotating the mattress every month. Made a compliant November last year about defined sagging. They offered a replacement, I said no thanks, would like a refund. They then offered 50% refund, I accepted, then they said the time frame has gone so I couldn't have it. Then they offered me 4 pillows, declined, offered then a mattress topper, declined again. Next email another topper offered, declined. Then yesterday I bent and asked for a replacement, email came back offering 30% discount off the replacement. I'm appalled I'm stuck with a mattress thats defective and they wont do anything about it. Never never buy from them.
Be very aware
The customer service is shocking! Firstly, they don’t make it very clear on how to submit a returns request. There is no phone number to contact anyone so all done via email. We were sent a super king instead of a double. When we went to look for a refund/replacement as their website states a “100 night hassle free money back guarantee”, it was the furthest from hassle free I’ve ever experienced. Emails back and forth suggesting they give us 20% back and we can sell it privately, then 50%, then 80%. Not 100% until I threatened legal action. And to top it off still left with the nuisance of getting rid of the mattress as they didn’t collect it. The mattress itself seemed pretty firm and we would have considered actually getting in the right size only for the hassle we encountered. As long as you don’t want to return it or decide the mattress is not right for you then go ahead and buy but my overall experience made me feel like we bought into a scam!!
They don’t honor their warranty
They don’t honor their warranty; nor do they respond to the emails (no telephone numbers!) needing help with warranty's….
Never turned up
Ordered a mattress, shipped in a day, never turned up and out of the blue got a message that it's been refunded. No reasons given. At least it's been refunded....
Very good quality
Speedy delivery
Speedy delivery, well presented packaging. It’s only just arrived so is standing in the hall to fully expand. My only concern is that I can feel springs all around edges and they continue right to the very top of mattress, so where are the top 5 layers that they show are on top of the springs/coils ?
Very comfortable
Surprised when the box turned up but then like magic it turned into a really comfortable mattress.
Great mattress
Great mattress. Very firm but I’m so soft full body. It eased my back pain dramatically. Reasonable price. Would recommend anyone to buy it.
Very good quality
Very good quality. It feels very comfortable to sleep on this mattress...Thank you
Dont be fooled by the pictures on the…
Dont be fooled by the pictures on the website, the mattresses look nothing like the photos, I got it in a box, did not use it for 72 hours so I could let it breathe. It looks cheap, It feels cheap, the layers of foam mentioned does not exist you can only feel the coil spring. If you are spending the money, spend a little more and get yourself something better.
Great comfy mattress for incredible value
The mattress was delivered very quickly and the product itself is very high quality. The memory foam quality and the softness of the mattress makes it very comfortable, very comfortable for sleep. The packaging was really intuitive since just opening the bag it was stored in and unfolding it made the mattress almost instantly expand. This allowed for minimal set up hassle. Super impressed with this product, would definitely recommend.
Good purchase of their mattress
Good purchase of their mattress. Comfy and supportive.It is a firm one.
good quality
good quality, satisfied
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