Great product beyond compare customer…
Great product beyond compare customer service. Thanks for the notes you out in my orders...makes me smile
Reply from In Sense Botanicals2022-06-08
We strive to bring a smile to everyone's face :)
About In Sense Botanicals
Data updated- Website
- www.insensebotanicals.com
- Category
- Food, Beverages & Tobacco
- Location
- United States · Placerville
- Status
- Unclaimed
- Replies to negative
- 100% (1/1)
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Is In Sense Botanicals legit?
In Sense Botanicals (www.insensebotanicals.com) has a 4.9 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Food, Beverages & Tobacco and its reputation is excellent. Praise is nearly unanimous, with 98% rating it 4 stars or higher; The business has replied to 100% of negative reviews. Last updated 2026-08-10.
What people say
Great Kratom, Poor Shipping
Generally I've only had great experiences with In Sense. So every other one would be a 5/5. But this time there was a shipping problem. It came very quickly but didn't make it to my address. Someone the next town over found the FedEx bag on the street with part of the shipment. She was able to reach me because of the packing slip. So I did get half of my order. And thankfully the kratom comes in an airtight package as it had been raining all night before she found it. The ordering process and the kratom are excellent. The shipping was a problem and FedEx won't do anything. But I will order again as this is the only time anything like this has happened with in sense.
Reply from In Sense Botanicals2022-05-30
Wow! Sorry to hear that. Let us know if this happens, with Fedex the shipments are guaranteed to be there in 2 business days, or money back. Please let us know when you place your next order snd we will do our best to make this right.
Astounded with the Customer Service...
In a good way! I order at least once a month. The quality is always great, the shipping is SUPER fast. A very very reliable company. One time when my e-check glitched and double ordered they went the extra mile to call me to make sure it wasn't a mistake. It was and they promptly refunded me. I really appreciate InSense Botanicals!
Reply from In Sense Botanicals2022-05-25
Thank you! We try to do more than just customer service, we are human also! LOL :)
Phenomenal company
Phenomenal company, I live nearby and do local pickup. I used to have it shipped to me from other companies before I found Gold Leaf/InSense, and this company has the best quality of any I've bought from!! Try for yourself and you'll know the difference!
Reply from In Sense Botanicals2022-05-25
Thank you, you have been a customer of ours for a long time, glad to see you are still satisfied :) Thats why we are here!
Awesome products..
Awesome products... fast service and delivery Thank you!
Reply from In Sense Botanicals2022-05-23
Which is exactly what we try do for everyone!
My order is always perfect and on time
Reply from In Sense Botanicals2022-05-16
Exactly what we strive to do! thank you. :)
Always great products and sevice
I have been purchasing kratom and other botanicals from In Sense for about 3 years and I have never had a bad experience with them or their sister organization Gold Leaf Botanicals.
Reply from In Sense Botanicals2022-05-16
Long term satisfied customers, Our aim fulfilled. Thank you for being a very loyal customer, and a pleasure to help :)
I don’t ever write reviews but how can…
I don’t ever write reviews but how can I not write one for this place. It’s a lifesaver and I am grateful. And the people on the other side of this business are always pleasant and helpful. So my review is just “this place is ideal for Kratom, and Kratom users.” 6 stars! But there is only 5 allowed? I said 6 stars!!!
Reply from In Sense Botanicals2022-05-16
Customers like you is what makes our job worthwhile :)
Great Blends.
I decided to take advantage of the sales put on by In Sense and try some blends. I was very impressed with the Red Dragon and White Chocolate, and ordered some KX Blend and Rise and Shine. They were very potent and amazing. I especially enjoy the KX Blend. I call it a happy mix. Looking forward to my next order. Got my eye on the new Botanicals. Just keeps getting better and better at In Sense Botanicals-Joe
Reply from In Sense Botanicals2022-05-06
Thank you for letting others know!
Great products and service.
Reply from In Sense Botanicals2022-05-04
Great Customers!
Consistent Quality/Awesome service
I feel so confident every single time I order, (monthly now for years)that the product will be the best quality or surpass my expectations and that it will arrive quickly or sooner than I expected. They have grown and expanded their products but haven't lost their dedication to the customer. Kudos for that too! "GO RAIBH MÍLE MAITH AGAT." (Thanks a million in Irish) Susan
Reply from In Sense Botanicals2022-04-28
WOW, thank you for your detailed description, that is what we try to provide for everyone.
Great product's...fast service also..
Reply from In Sense Botanicals2022-04-28
Our biggest mission at our company, customer service.
Always a great experience
Great service with great product.
Reply from In Sense Botanicals2022-04-28
Thank you, We enjoy keeping our customers happy.
I was searching for some extracts and…
I was searching for some extracts and roots and found this site. I tried Ashwagandha from In Sense and I liked the quality and total experience with the company. Yet ask for bigger variety of extracts, superfoods, maybe Chinese tea?
Reply from In Sense Botanicals2022-04-28
We will look into that, thank you for the suggestion
Not very potent.
Less potent than the stuff I can get at the head shop. Honestly didn't feel like I was taking anything, even up to 10g, a ludicrous amount when I typically take less than 3g of a white or green vein. Service was very quick and I appreciate the little sampler they gave as well though.
Reply from In Sense Botanicals2022-04-05
Wow...this really surprises us, please call us ASAP. We rarely get any unhappy comments on our products or our service, of which both are very important to us. Please give us/me a call at either number, the first is my personal cell 916-201-0454 or our shop at 530-644-0456. If anyone EVER has any problem with your order or are not completely satisfied, simply call us, with your batch number, we will replace the unused portion, either immediately or upon receipt of the product you are not happy with. We want ALL of our customers to be pleased with their purchase ALWAYS. Thank you for your kind words about our service and the free sample, which we give with each order, to help brighten each customers experience with trying new types. Again, Please give us a call. Rob Owner
Trustworthy
My husband has been ordering from here since, which is a good thing because if you buy some high quality kratom, you will save a great deal of money. The products are always completely authentic and fresh, and the samples are excellent, so thank you very much.
Reply from In Sense Botanicals2022-04-05
We love it when our customer give us feed back. Thank you :)
Ive been ordering with this company for…
Ive been ordering with this company for 3 years. My experience with Kratom aka thang, didnt start well as I was going to local vape shops to get it. Once I discovered this place it all changed. Thanks to insense!!
Reply from In Sense Botanicals2022-04-05
We want everyone to feel this way:)
Awesome
Best product and best service. Love this company.
Reply from In Sense Botanicals2022-04-05
Thank you
Honest company
Honest company! Personal service. Will continue to do business with them
Reply from In Sense Botanicals2022-03-24
Thank you! That's why we are here :)
Fresh herbs.
Products are always authentic and fresh. Shipping is fast and excellent customer service. I've been ordering my herbs from here for years now. Thank you.
Reply from In Sense Botanicals2022-03-23
We thank you, customers like you keep us here.