iStyles.com

Thank you for the review. We're sorry to hear about the import duties levied at the German customs for your Amazon Kindle Skin. Our products are made in the USA and ship freshly made directly from the production facility - this is how we can offer such a large collection of designs with support for so many devices. We do not believe that there's anything similar or at the same quality level in the EU. Import customs charge is effectively "VAT" and is already factored into the pricing of any other product that you purchase within Germany. Products that are sold on our web store do not include this charge - we only bill for the cost of the product and the shipping cost. VAT is for the "consumption of goods and services within a country" and is levied by the customs office of some (but not all) countries when the package is imported. It looks like they tagged on some administrative charge or there's a minimum customs charge amount per package in Germany as they billed you 9 euros for an item that cost only 13.50 euros. We suspect that if you have multiple Kindle Skins in the same package, it may still cost the same 9 euros at the customs. We bill shipping at its cost price and our shipping quote is subsidised for multi-product orders. For example, it cost about 14.50 euros to ship one Kindle Skin to an international destination. You'll still pay only 14.50 euros to ship 10 Kindle Skins to the same destination (even though it'll cost us more to ship). Given the costly international postal charges, it'll be more worth it to ship multiple items in the same order rather than a single one. If you only need one item, one way to save will be to make a consolidated purchase with friends/family and share out the ship cost. It may be possible for the import charge to be much less if paid for online. For example in France, if the import charge is paid online before the package arrives, the total cost is about half (~6 euros) of what the postman charges (~12+ euros) if he collects payment at the time of delivery instead. We're sorry that this did not work out, but we're glad to hear that you had a good interaction with our customer service. Thank you for the 2 stars (instead of 1) !

We're sorry to hear that the custom iPad Pro 12.9-inch Magic Keyboard Skin was not sticking well to your Magic Keyboard. These Skins will stick and generally outlast the lifespan of the device but it is a little more complicated because of the Magic Keyboard's surface. Our Skins come with a balanced adhesive that allows for easy application and goo-free removal. It is important that the Skin stays down and it is just as important that the Skin can be subsequently removed without damage to the device. For example, if the Skin was "super glued" to the device, it will stick well no matter the condition of the surface but it will not be removable. The Skin adhesive does stick properly based on feedback from our other customers, but it is important to clean the device surface properly prior to Skin application. Magic Keyboards in particular have to be cleaned very well prior to Skin application because as it is, the rubbery like material on the cover's surface makes it difficult for anything adhesive to stay on, and this same material also appears to be a magnet for human oil (tends to become more slippery with use); if it's not perfectly clean, the Skin will not be able to stick to to such a surface. Likewise, environmental factors, such as constant abrasion against the edge of the Skin, which is a similar action to peeling the Skin, will inevitably result in the edge lifting. In addition, incorrect Skin positioning such that an edge overhangs the device edge will make these edges more vulnerable to peeling or damage. It's also possible the Skin adhesive might have been damaged during the Skin application process if you reapplied the Skin (peeling off and sticking again) too many times when positioning a piece. We can get another custom iPad Pro 12.9-inch Magic Keyboard Skin made for you so that you can give this another go, and you just have to cover the ship cost to get the new package to you. If you would like to go for this replacement, please contact us at https://support.istyles.com/hc/en-us/sections/201764305-Contact-Us and we will set this up for you.

Thank you for the feedback regarding the instructions. We're glad that you otherwise like the Alpine Camo DJI Mini 3 Pro Skin! The "gaps" are normal and as per designed. The Skin was designed not to touch the edges on purpose as this ensures the longitivtiy of the Skin. Skins that are cut such that they reach the edges are much harder to apply as there is no margin for error and they may not stay on properly for long - such Skin edges will overhang if not applied with absolute robotic precision, will get caught up with use over time and are more likely to get lifted. This damages the Skin. There is supposed to be a very tiny gap between each Skin piece and the edge of the surface as shown on the product photo; the Skin is to be applied such that the "gap" is equal all around the Skin piece (Skin centered on the surface).