Excellent service down to earth staff…
Excellent service down to earth staff and quality carpets and floors Cannot thank them enough
About Jem Carpets
Data updated- Website
- www.jemcarpets.co.uk
- Category
- Home & Garden
- Location
- United States · Larkhall
- Status
- Unclaimed
- Last 12 months
- 14 reviews
- Replies to negative
- 0% (0/7)
Do you own Jem Carpets? Claim this profile for free and start replying to reviews.
Is Jem Carpets legit?
Jem Carpets (www.jemcarpets.co.uk) has a 4.5 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Home & Garden and its reputation is excellent. 87% of reviews are 4 stars or higher and 11% are 1 star; The business has not yet replied to negative reviews; 14 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Great customer service in Hillington…
Great customer service in Hillington Glasgow store, floor fitter Tam did an amazing job. Absolutely love my new laminate floors. Will only use and recommend JEM Carpets Hillington in future. Thank you
The Gem in Jem carpets is at Hillington
The service we received from John Mcgougan from their Hillington branch was first class, John is the diamond Gem of this company. We had visited a number of carpet suppliers but none could touch the class of service received here, John helped us choose the quality carpets for our whole house keeping within our budget. We had also seen a special carpet for our hall at another supplier, although Jem did not supply this type, he exceeded our expectations & called round a number of their suppliers until he located it, not only that, he managed to get it a lot cheaper than we had seen it. Neil who did the measuring, also advised on the carpets. We had to change installation date due to builders delay, this was no bother to John. The installer William & Michael were great, they even moved my suite into the living room. Karma is true, if you are nice to people it will be returned.
Great Service
We’ve had two rooms, a hall and stairs carpeted by Jem over the last 4 months. Great advice and service in the Hillingdon store. Fitted quickly to a high standard by William and Michael. Highly recommended.
Great service. Very good from purchase in the…
Very good from purchase in the Hillington store to promp fitting. Had three carpets fitted on two separate days (to suit me) and they were spot on. Very reasonable on price as well. Top marks to Jem.
Great experience and knowledge had my…
Great experience and knowledge had my carpet picked and fitted within 4 days.Gerry the carpet fitter was fantastic hillington branch were fantastic
No hesitation recommending this firm.
Excellent service in store at Hillington and carpets fitters were very efficient,with no hassle. Good quality carpets.
JEM carpets (Hillington)
JEM carpets (Hillington) came to fit my carpets yesterday. Super efficient and quick service. Staff in store were more than helpful and the fitter was friendly and done an excellent job. Would 100% recommend and would use again in the future. Thank you 😊
Great service
Jem Carpets (Hillington) came out to fit carpets in 3 rooms of our new house. They arrived when they said they would and fitted all 3 carpets perfectly, no fuss or hassle. The carpet fitters were lovely and even put a little off-cut into the wardrobe for us. All the staff in the shop were very helpful, knowledgeable and friendly. We wouldn’t hesitate to recommend them and will definitely use them again.
Great job Jem carpets Hillington!
Fantastic service from start to finish. Advice and measuring through to fitting all went very smoothly. Arrived when they said they would and phoned ahead to let you know. William and Pat the fitters were so good we requested them for second carpet fitting - again made a great job and were extra careful of new painting and fitted furniture. Well done Jem carpets.
Great service and price!
Great service and price from the guys at Jem carpets Hillington for our whole house to be fitted with laminate tiles, made our experience so simple and easy. DEFINITELY recommend! Marc & Josh.
The guys at the hillington store were…
The guys at the hillington store were really good and very helpful. The 2 fitters that came out were fast and really tidy left no mess. Very happy customer, have used jem carpets before and will return to use them again.
Brilliant Service
Both my husband and I were extremely pleased with the service we received at the Hillington branch. John who dealt with us was very friendly and helpful to us when making our choice for carpets and vinyl for our daughter's flat. He arranged for the carpet fitters to come over two days so that we could juggle my daughter's furniture around from one room to another as the fitters completed the hall, bathroom and living room on the first day and returned on day two so that we had time to clear the bedroom of furniture. The fitter's arrived exactly as John had arranged on day one and then back on day two. These fitter's called William and Pat did a wonderful job and were very courteous and professional. I would not hesitate to use Jem Carpets in the future and I'd like to thank everyone concerned with this carpet and vinyl installation. I highly recommend Jem Carpets and rate their service as 10 out of 10 :)
Hillington store
From start to finish brilliant service. Friendliest guys in the Hillington store. Love our home again. Thankyou
Fab service from the Hillington branch
Fab service from the Hillington branch, very easy to deal with. Carpets look brilliant and very high quality, wouldn’t hesitate to recommend or use again.
Very efficient workers
Happy customer job well done very tidy
Great team at JEM carpets from the boys…
Great team at JEM carpets from the boys in the showroom right to the fitters everything professional David carpet fitter neat and tidy very pleased
What a great service I had from your…
What a great service I had from your Paisley branch. I am more that delighted with my purchases and the prices were great. Thanks Jem, until next time.
Amazing service from day 1!
Amazing service from day 1!! David at Hillington was fantastic, knew his stuff, made the whole process easy Would highly recommend Jem Carpets. The 2 fitters that came out to fit the carpets were also amazing, super neat & tidy.
Attitude stinks, lazy crew!
This company were great years ago the guys working there were brilliant, very helpful and great attitudes! Not anymore! My parents and most of our family have used them since the owner John sold carpets at Drumchapel Market. My parents have been loyal since then, they got lino supplied and fitted a few years back in their kitchen which doesnt have the greatest of floors with a few bits of tiles missing which is fine as its been like that since my parents moved into in 1977 and have had lino changed a good few times since then , recently they wanted their lino renewed and went to Jems purchased quite an expensive lino and paid for both lino and fitting but when Barry John and two other guys turned up at my parents their attitude was absolute crap toward my parents, they said we cant do that because the floor isnt good, he cut my parents old lino to see the floor under the lino which is down at the moment without asking might i add, he had no right to do so. He asked my mum who fitted the lino and my mum said ‘Jems did’ my mum has still got the receipt for that so there was no argument or denial there. My parents have got there money back but to me they just didnt want to do it baring in mind it was a Friday, rush job Friday as i call any job on a Friday. The attitude from the store to the house was totally different, nicey nicey in the store and absolute horrid couldnt care less attitude in my parents house. They absolutely dont care not like John did years ago he is a gentleman unlike his Whiteinch branch crew! No one in my family will ever purchase a thing from them. Its was just a load of rubbish just guys who couldnt be bothered simple as that. No one talks to my parents like that these guys are useless and very condescending!