J.W. Pepper

We were missing an order and you made…

We were missing an order and you made it right.

Quick to Respond

J.W. Pepper was quick to respond to my request for a quote and was helpful when placing an order. My only complaint would be that they prefer you use their website to place orders, and because I order on behalf of staff members at a school, I like to use ordering through email. They didn't seem to like me using that method but were still helpful and pushed the order through. I will still use this company and would still recommend them.

The ability to hear the song first…

The ability to hear the song first while reviewing the music! This is especially helpful because now that I have purchased the copies I can have my ringers hear the piece -- this always gets them even more excited. (It is, however, unfortunate that NOT ALL pieces I have reviewed offers this option.)

Courteous

Courteous, friendly, knowledgeable

Great service!

All things ok

Awesome

Absolutely great service!!! She went over everything very thoroughly and got my Cantata order placed very efficiently. Awesome!!

Very helpful

The rep was very helpful and resolved my issue

Very kind and helpful service person

Very kind and helpful service person. Easy to process order!!

Restricted hours on changing profile…

Restricted hours on changing profile details

Quick responses

Quick responses, very helpful and informative.

I found what I needed and was able to…

I found what I needed and was able to download the music easily.

Easy registration and fast/accurate…

Easy registration and fast/accurate delivery! Thank you so much!

The purchase procedure was easy and quick!

Easy search, easy purchase, and fast delivery!

Helpful response to my email question.

Great customer service - AI assistant worse that worthless!

I needed to straighten out my account and had the absolute best and well-informed assistance. I really appreciated her patience and quickly received notification that all was well and my order was processed. I must admit I was turned off by the AI assistant who answered the phone. I needed to speak to someone, and the AI "robot" was an initial turnoff. Everything was great when I got to a real person!! Then, after the order was completed, I waited to give my rating. The robot asked the question, and I answered "5" repeatedly and was told that my "answer could not be heard." After playing the game four times, I hung up.

Excellent service to an overseas school

So easy to search, find and order what we're after, and being a school in Australia, being able to have an account and order with a Purchase Order number has made the process so quick. Downloads are there instantly.

I had not used JW Pepper for several…

I had not used JW Pepper for several years, as the music director for handbells had changed and so had their system for new music sources. I did go directly to Pepper because of my success and familiarity in the past. I did expect some changes. I missed being able to hear. and follow the music I was considering for purchase. There were limited selections available and many were more advanced than our bell choir. When I did find just one that would be appropriate, I had to submit 3 times to have the purchase finalized. I am a senior bell ringer so that my computer skills are limited and perhaps that is my limitation. I expect I will try the item ordered and look for other sources as I really was hoping for more music that was appropriate for our small "Travel team" that goes to Nursing homes and street events in our area.

Love them

JW Pepper has wonderful music for my choir and their digital delivery helps so much when I'm on a deadline.

Always very accommodating and helpful!