Knetbooks

Great service & prices

Always competitive with pricing. Delivers on time and if not they always give an update.

You will not get your book or a refund…

You will not get your book or a refund for a book that they never sent to you.

Best textbook renting ever

The free and suffient shipping was great! Also, having coupons for discounts is a plus!

Poor communication and false advertising

Very little communication over major delays in shipment, even when I paid for expedited shipping. False advertisement of titles in stock. Was told after the fact that the title was back-ordered. Wouldn’t have purchased if I’d known that!

I would give knetbooks zero stars if I…

I would give knetbooks zero stars if I could. I received an email that my textbook was returned in an “unusable condition,” when the claimed “unusability” was the tiniest bit of water damage on a few blank back pages. Knetbooks claimed that this means they can never send out the book again, which I believe is a complete misrepresentation, as I have received books from them in much worse condition. I have been in contact through email, text, and live chat, and no one will speak to me in real time (no one even responded to the texts or emails). The first person I spoke with on live chat said they put in an inquiry for a supervisor to call me, and when I (predictably) received nothing, I sent a live chat again. This new person said that a supervisor emailed me (which I never received), and that no one would ever call me, and that their decision was final. I wanted to like Knetbooks, but I fear it uses abusive practices to double charge people for books, and then send those “unusable” books back to the next student. Again, the only reason this review is not zero stars is that it is not an option.

Horrible company SCAMMERS

Horrible company SCAMMERS If you don’t turn book in by the due date they charge you the entire book price. Horrible company preying on students… Shameful. Never will use again.

Conflict resolution is lacking

I ordered my textbook well before my course start date. We are now starting week 3 of my course and it still has not arrived. I sent in a request to customer service asking for a partial or full refund since my book had not arrived, and even if it did, its still 3 weeks into my course. The response I got felt very dismissive, and I was informed thatI needed to ask neighbors and they made sure to remind me that I was responsible for its return. When I asked "How do I return a book that I never received" I was told to file a police report. This interchange was very unhelpful, and they did not offer anything to help remedy the situation. Even if I get my book tomorrow, I think it would be right to give at least a partial refund, since a good portion of my course is over. I have rented several books from Knetbooks and havent had a problem. I have referred many colleagues as well. I dont feel like I got the proper support from Knetbooks, and I will not be using them again if this matter is not resolved.

Great First Experience

All of my order information was easy to find and the process was very simple. The book was also brand new, and the information for the return process also came with the package. Overall it was wonderful experience and I will definitely be using this site again

Customer service was readily available…

Customer service was readily available and responsive.

Don't trust this company they will…

Don't trust this company they will steal from you! I returned my textbook rental in the same condition that I received it it. They claimed I returned the textbook in poor condition and they charged me full retail price for textbook that was a rental. I disputed the charge with my credit card company and they could not help me. This is a dishonest company and they steal from their customers...

I received my book rental timely and as…

I received my book rental timely and as promised.

Thank you

Thank you! Perfect condition!

My book arrived at my address

My book arrived at my address. thank you

Good condition, slow delivery

The books condition was great. Unfortunately it delivered too late and I had to return it.

I received my book in a timely fashion

Great experience

Great experience! Will use again!!

Lightning quick delivery!

I will never use this company again

I will never use this company again. I will be advising everyone else not to use this company as well. I rented a book, which I never received and has not been able to get anyone to respond to my multiple emails. This company has caused me so much stress. Knetbooks really sucks!!!!

Did not receive my order or my money…

Did not receive my order or my money back. Terrible service and no response to emails about getting my book.

I will never use this company again

I will never use this company again. On the product page, it told me my book rental would be due in early December, which was fine. Then when I checked out, the deadline became November 3, but I didn't notice until after I had checked out. I figured it wouldn't be a big deal to extend the rental, but the cost of extending is higher than purchasing the book! Terrible business practice. I would have saved money buying the book on Amazon.