Knetbooks

This is the worst company I have ever…

This is the worst company I have ever ordered from… I spent 149 dollars on a book for them to not only never update me on it but cancel it as well without telling me. I better have gotten my money back.

I ordered a physical book and was…

I ordered a physical book and was mailed a code for an ebook, and book was delivered a week late. When I asked customer service about it, I got no answer.

I would have given 5 stars since the…

I would have given 5 stars since the book arrived before delivery date but there are highlights and written words on the quizzes which I was not aware of I was purchasing. But at least all the pages are intact.

Fast delivery

Great Service

Book shipped quickly and was exactly as described

book came with access code for videos

book came with access code for videos. would recommend.

Got my book very promptly

Got my book very promptly. Plus renting from knetbooks saved me literally hundreds.

Quick delivery!!

Simple and Effective

This has been a simple and cost-effective experience. I would recommend to anyone looking to rent a book.

I was expecting a book!

I was expecting a book and what I received was a bunch of loose leaf papers that where 3 hole punched.

Fast delivery

AWFUL!!

AWFUL!!! Ordered the book over a week ago and never shipped! I need the book this week so I just cancelled my order. Awful customer service. Said the book would be shipped within 3-5 days. NOPE!!!

Great value and prompt delivery

My experience was great because they offered the price price as I was shopping around. The free delivery was quick just in time for the school year. Coupons were sent for future book orders. Will come back again. Thank you!

Don’t Purchase From Knetbooks

Purchased a book I needed for class which said it would be delivered on time. Days after my purchase was supposed to arrive, I finally text the number on their site (no response) then emailed them, only to be told the book will be delayed. I will never trust them again. No email update telling me it was delayed. Now I am a week behind in class.

Great experience

My daughter needed two text books for her Spanish class. I purchased them from Knetbooks for a very reasonable price. They arrived quickly and they were both in good condition.

Very sleazy business practices

I ordered two books from them, one of the books was cancelled and refunded without them notifying me. When I looked into it, they told me that it was probably cancelled for security reasons and gave me a $5 credit as an apology. In that time, the price of the book had increased by $150. They refused to honor the original price I had paid, and simply apologized "for the inconvenience," they never apologized for cancelling an order without notifying me, or refusing to honor the price I paid and making me pay an additional $150.

Amazing

Amazing! All books in good condition and very grateful to have found this website (:

Never received product

Never received product, not informed it was unavailable until asked, no alternate book recommended

I want to return this book

I want to return this book. It does not say it is not bound and this book is a few thousand pages

Don't Trust & Won't Reply

I ordered a textbook. I chose to pay 2.5x what the used textbook cost for expedited shipping based on their calculation of when it would arrive. They advertised that if I paid an extra $10, they would have it to me by August 13th-14th. It will NOT be here by the 14th (today). The UPS acceptance scan was after 8pm on the 13th. When I contacted the Knet, they said that I miscalculated and it just needs to be here by the 19th, despite that it was THEIR company that told me the calculation for the arrival date-the 14th. There is no phone number to get ahold of the company. You have to email or text. I texted. They told me it was my mistake despite me sending them a picture of what they promised when I ordered. Once they told me that it was my mistake, they ghosted me and stopped replying. They refuse to refund the extra I paid for expedited shipping. I only bought a book off of this company to get it sooner than I could borrow it FREE from my college. Take my advice: choose a more reputable company! I wish I would have read reviews first! Take it from me and the other 25% that give them 1 star ratings, and don't trust this company. Update: After much trouble contacting the company, I was told that they wouldn't give me a refund for my shipping, and it was my fault I didn't check the service dates (how long it would take for order fulfillment+shipping) despite my showing them that their company was the one who had calculated the arrival date. Later, I tried again and received a message about 12 hours after being ghosted by the first employee. They then explained there was an issue with their computer miscalculating the dates of arrivals for shipping charges. They refunded my shipping charge and told me they had placed a $5 credit on my account that I could use within a year. It was all such a hassle that I'm extremely unlikely to use this company again.