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Hobbies & Crafts

LANG

Claimed

200 reviews

4.1200 reviews
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About LANG

Data updated
Website
www.lang.com
Category
Hobbies & Crafts
Location
United States
Status
Unclaimed
Last 12 months
1 review
Replies to negative
23% (8/35)
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About this business

The Lang Company's online store features a range of memorable gifts from beautifully illustrated Calendars and Christmas Cards to gift-boxed Coffee Mugs and Recipe Items for the kitchen.Since our establishment in 1982, The Lang Company has become the essence of distinctive artistic expression embodied in fine home and gift products through our signature Americana themes that are synonymous with the LANG name.

Is LANG legit?

LANG (www.lang.com) has a 4.1 out of 5 rating on OK.one, based on 200 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is good. 73% of reviews are 4 stars or higher and 12% are 1 star; The business has replied to 23% of negative reviews; 1 of them were added in the last 12 months. Last updated 2026-09-07.

What people say

Lestari Budikentjana · 1 review · Verified ·

Love it

Love it, it’s so beautiful and printed well

Reply from LANG2018-04-16

Hi Lestari, Thank you for taking the time to give us your feedback. Linda Nelson Stocks and the Country Sampler are just two of the traditional style calendars we sell. We're pleased to hear you are enjoying the artwork and appreciate your business. Have a wonderful day. Regards, The LANG Company

D
Denise Scudo · 1 review · Verified ·

Good quality products

The products purchased are of very good quality. I have purchased many Lang items over the years and have been satisfied for the most part. The only item I wasn’t happy about was a large tote I purchased last year. It collapses easily. My most recent purchase arrived with a badly beaten up packaging (probably not Lang’s fault), but nothing was missing. Susan Wingett is my favorite artist!

Reply from LANG2018-04-16

Hi Denise, Thank you for taking the time to give us your feedback. I'm sorry to hear your recent package arrived in less than perfect condition but happy to hear everything is there and not damaged. We're also pleased to hear that Susan Winget is your favorite artist as she is one of our top selling artist also. One of the main selling features for the tote mentioned is that it does collapse easily for storage. Our customer service department is available M-F between the hours of 8am-5pm CST and here to assist you with any questions you might have. Have a wonderful day. Regards, The LANG Company

B
Bullfrog · 1 review · Verified ·

I love Lang's products. Service is great.

I love Lang's products.

Reply from LANG2018-04-16

Dear LANG Customer, Thank you for being a Loyal LANG customer and for taking the time to give us your feedback. It's always nice to hear a customer was pleased with their purchase and the experience was a positive one. Have a wonderful day. Regards, The LANG Company

L
LeAnn Anderson · 5 reviews · Verified ·

Lang’s Products

Lang products are exceptional. I ordered calendars, Christmas cards, a journal and flags. Everything is well made and I’ve ordered from Lang over 30 years!

Reply from LANG2018-04-16

Hi LeAnn, Thank you for taking the time to give us your feedback on your recent purchase with us. It's always nice to hear a customer was pleased with their purchase and the experience was a positive one. Thank you for being a loyal LANG Customer, we appreciate your business. Have a wonderful day. Regards, The LANG Company

L
Lori Thompson · 3 reviews · Verified ·

Love Lang

Love Lang. Is the only place I go every year to order my calendars and appointment book. Always buy Linda Nelson Stocks products. Usually buy as soon as receive email for New Years calendars because “Stocks” products go quickly. These products are beautiful, excellent quality, great keepsakes. Service from Lang is always great. Do wish they offered free shipping with a smaller purchase amount though.

Reply from LANG2018-04-16

Hi Lori, Thank you for taking the time to give us your feedback. Linda Nelson Stocks is one of our top selling traditional calendars which is why they sell out so fast. Good News...we do offer free shipping offers periodically. Please sign up for our weekly email promotions so you won't miss out any LANG sale. If you need assistance with this, just let us know. Have a wonderful day. Regards, The LANG Company

M
Mark Paquin · 3 reviews · Verified ·

I was a bit disappointed on Lang's…

I was a bit disappointed on Lang's return policy, having the customer, pay to send the product back, it is a gamble when you really can't see the product in person and sometimes it is not what you see in the picture. i do understand a stocking fee, most company's will send you a return, label, so a coffee cup or a calendar which does not cost that much, is pretty much what you see is what it is, but anything else like dishes or something that cost more is a gamble, so calendars and coffee cups is all i will buy from this company, i worked retail for many years, as a department manager and a merchandising manager, that is not Customer Service.

Reply from LANG2018-04-17

Hi Mark, Thank you for taking the time to give us your feedback. I understand how you feel about the situation, however our return policy is inline with many businesses. Our customer service department is open M-F from 8am-5pm CST to further answer you with any questions you might have on a product or to give more detailed information on a certain item before you make the purchase. Please use this service whenever to better assist you in your purchase. If you need assistance, please feel free to contact us. We look forward to hearing from you. Have a wonderful day. Regards, The LANG Company

A
Anne C. · 2 reviews · Verified ·

Love Lang calendars

Love Lang calendars. Great colors, consistently great quality.

Reply from LANG2018-04-16

Hi Anne, Thank you for being a Loyal LANG customer and for taking the time to give us your feedback. It's always nice to hear a customer was pleased with their purchase and the experience was a positive one. Have a wonderful day. Regards, The LANG Company

r
randy · 1 review · Verified ·

Great quality and customer service

LANG has great artists designing products. I bought many gifts for my family from boxed mug sets to puzzles and was proud to send them out I had a problem with one tea set. The cardboard decorative container was bent and didn't look nice. I contacted LANG via email. They promptly asked me to send in pictures of the damage. They sent me a replacement straightaway. Terrific! This was all the more impressive because I had a similar problem with Shutterfly around the same time. Rather than make it right, they offered me a slight discount on my next order. Needless to say, I will never order from them again, whereas I have already ordered more merchandise from LANG. Ordering through the mail is tricky. You really need to trust the company to provide good customer service. LANG does.

Reply from LANG2018-04-16

Hi Randy, Thank you for being a Loyal LANG customer and for the positive feedback. We try our best to offer good customer service and there is nothing better than hearing about a win-win situation for both parties involved. We thank you for taking the time to let us know how we are doing. Have a wonderful day. Regards, The LANG Company

B
Bill DeHaan · 1 review · Verified ·

Proud Rooster Wall Calendar

The Proud Rooster calendar is a Christmas tradition of my family. Each year when they show up at Lang, I place my order immediately because a lot of people also like this calendar. Susan Winget's rooster art is unmatched!

Reply from LANG2018-04-04

Hi Bill, I'm so glad to hear you like our Proud Rooster calendar which is one of the top sellers for Susan Winget. There is nothing better than family tradition and hearing this back from a loyal customer is wonderful. Thank you for giving us this feedback, we appreciate your business. have a wonderful day. Kindest Regards, The LANG Company

O
Oveater Street · 1 review · Verified ·

I have always had good service with…

I have always had good service with Lang. Just wish they had free shipping some of the time.

Reply from LANG2018-04-04

Hi Oveater, Thank you for taking the time to give us your feedback. We're happy to hear you enjoy our services and product. I understand that the shipping costs can add up so please sign up for our weekly emails which offer not only 2 or more promotions per week but also shipping promotions through out the season. Thank you for being a loyal LANG customer, we appreciate your business. Kindest Regards, The LANG Company

N
Nan · 1 review · Verified ·

I have been ordering from Lang for many…

I have been ordering from Lang for many years and never had a problem. The order is delivered by the date promised and all items received. The quality of the calendars is far superior to any other company.

Reply from LANG2018-04-04

Hi Nan, Thank you for taking the time to give us your feedback on your recent purchase with us. It's always nice to hear a customer was pleased with their purchase and the experience was a positive one. Thank you for being a loyal LANG Customer, we appreciate your business. Have a wonderful day. Kindest Regards, The LANG Company

E
Elonda L · 1 review ·

I have emailed several times in regards …

I have emailed several times in regards to not being able to get the free wallpapers with the code provided in Calendar, keeps telling me invalid. I also see in customer comments that I am not the only one. I have bought Lang for several years now but the lack of customer service will make me never buy another one !!!!!!!!

Reply from LANG2018-01-27

Hi Elonda, Good news!! The wallpaper issue has been resolved. Please copy and paste the following link in your address bar to further assist you with the process of downloading your wallpaper. http://www.lang.com/lang-desktop-wallpaper-download We are available M-F from 8am-5pm CST to further assist you if needed. Regards, The LANG Company

S
Shirley Ricketts · 1 review ·

I ordered my wall calendar Jan

I ordered my wall calendar Jan. 9th. Order #LA00964062. Where is it. I have not received an e-mail that it has been shipped. This is Jan. 19th.... Shirley Ricketts

C
Cher Bewick · 2 reviews ·

Where is my calendar?

I ordered a 2018 calendar and "supposedly" it was shipped on 1/11/2018, and I still have not received it, but of course I was charged!! This has not happened in the past when I ordered. Not a happy customer. ***Update I finally received my calendar, after they refunded my money. I authorized them to debit my account again, but because of my inconvenience they were not going to charge me.

Reply from LANG2018-01-27

Hi Cher, Thank you for your patience and understanding. Your order did ship but was lost which is truly unfortunate for both parties. You received a refund per your request versus another calendar. For your inconvenience we would like to offer you a manager's coupon to be used on your next order. If you need any further assistance, please lest us know. Regards, The LANG Company

R
Robert · 1 review · Verified ·

Ordered 2 calendars end of Dec

Ordered 2 calendars end of Dec. when order was placed stated in stock. Never received call back or email to inform me the calendars were out of stock. My credit card was charged for items that I would not receive. Lang did credit my charge when I called to check on my order. Poor handling of situation.

I
Irene Warren · 1 review · Verified ·

I received products that I didn't …order.

I received products that I didn't order. Wasn't a user friendly return process. Did really enjoy the Christmas cards, there were no problems with that part of the order. I'm still waiting for confirmation from Lang that they received my returns and that I received full refund including shipping and handling. That process is taking longer than I would like.

R
Robert Le Clair · 1 review ·

Great

Great! fast and efficient!

E
Eggo · 5 reviews · Verified ·

Absolutely stunning Christmas card

Absolutely stunning Christmas card. The quality of the material was A+ along with the design. The envelope was as beautiful as the card, both sides of the envelope I might add. Lang called me during the summer of 2017 and asked why I was not buying their product anymore. I was honest and said selection and quality seemed to slowly diminish the last couple of years. I believe Lang is back with a bang! I could not believe when my 6 boxes of cards arrived. The quality is better than any competitor out there. I am so excited to see the Christmas line up for 2018. I truly don't expect to be disappointed. Great job LANG!! I also give you five stars for reaching out to your clients in this crazy competitive world we live in. Only shows your care, well done!

P
Philip A. Mednick · 1 review ·

Obviously something is going wrong at …

Obviously something is going wrong at Lang since the reviews I've been reading tell me that I'm certainly not alone with regard to "invalid code" issues while trying to download images. I purchased the natures Grace 2018 Calendar but like many others I'm unable to download the digital images as described in the calendar. Please fix your problems! So, like many others I finally received an email from Lang informing me about the good news regarding the problems with the free Wallpaper downloads being fixed - well guess what Lang - bad news it still doesn't work for me and who knows how many others! I'm still getting an error message about my code being invalid despite the fact that it's the code listed on the back page of the calendar. Why should this be such a problem? So like I said in my previous comments - Please fix your problems!

Reply from LANG2018-01-27

Hi Philip, Good news!! The wallpaper issue has been resolved. Please copy and paste the following link in your address bar to further assist you with the process of downloading your wallpaper. http://www.lang.com/lang-desktop-wallpaper-download We are available Monday through Friday from 8am-5pm CST to further assist you if needed. Kindest Regards, The LANG Company

K
Kathleen Addler · 1 review ·

everything i have ever ordered i have …

everything i have ever ordered i have loved!! when my mother was alive she always ordered us calendars and we looked forward to see what she got us!! keeping that tradition!!

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