LaVividHair (www.lavividhair.com) has a 4.5 out of 5 rating on OK.one, based on 60 user reviews collected here. It is listed under Beauty & Well-being and its reputation is excellent. 85% of reviews are 4 stars or higher and 8% are 1 star; The business has replied to 100% of negative reviews; 52 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
M
Matt webber · 1 review · Experienced 2026-01-05 ·
★★★★★
Unbelievable service!
Unbelievable service...started off as just an inquiry into color matching. Being new to hair systems I had a lot of questions. Harold took his time and help me find the right color match then offered to help me find the right base to match my lifestyle, outstanding service!
Reply from LaVividHair2026-01-06
Thank you so much for the review! We pride ourselves on providing efficient customer service, so it’s great to know we met your expectations. We look forward to serving you again!
Best regards,
The LaVivid Team
A
Adam · 2 reviews · Verified · Experienced 2025-11-19 ·
★★★★★
Great customer service & quick email…
Great customer service & quick email responses.
Reply from LaVividHair2025-12-09
Thank you so much for the review! We pride ourselves on providing efficient customer service, so it’s great to know we met your expectations. We look forward to serving you again!
Best regards,
The LaVivid Team
I wish my request would have been approved...I ordered 2 system just be fore the sale was announced..I asked if it could be included and I would have purchased a third one...but was told ...sorry we can't do that
Reply from LaVividHair2025-12-09
Thank you so much for choosing LaVivid! We truly appreciate your business and support.
We completely understand your disappointment regarding the sale timing. To ensure fairness to all our customers, our sales events do have specific start and end times, which is why we couldn't apply the discount retroactively to your previous order.
We hope you love the two systems you ordered! Please keep an eye on our emails for future promotions—we’d love to help you get that third system next time a sale comes around.
Best regards,
The LaVivid Team
L
L. P. · 1 review · Experienced 2025-06-10 ·
★★★★★
After 3 years, I've had enough
I was with them over 3 years, but starting this year, quality plummeted. Custom units didn't fit, and shedding like a dying cat. My stylist told me other customers were experiencing the same, and recommended another provider. I'm much happier. Wonder why you can't review them on Google.
Reply from LaVividHair2025-12-09
Thank you for sharing your feedback with us. We’re truly sorry to hear about your recent experience with our custom unit. Could you please provide your order number so we can look into this for you right away?
We want to assure you that we are reviewing our quality control procedures related to fit and shedding to prevent issues like this in the future. Your feedback is extremely valuable and helps us improve.
To investigate your case thoroughly and understand what went wrong with your custom order, please email us at [email protected]
with your order details. We’re here to help and look forward to resolving this for you.
Sincerely,
The LaVivid Team
J
Joseph Smith · 5 reviews · Verified · Experienced 2025-11-03 ·
★★★★★
Eros is amazing!
The hairline looks so realistic, it feels just like my own hair. I'm impressed with the natural look!
Reply from LaVividHair2025-12-09
Wow, thank you for the wonderful review! Hearing that the hairline looks realistic and feels natural is exactly what we strive for. We are so happy that the Eros system has impressed you.
We look forward to serving you again soon!
Best regards,
The LaVivid Team
Customer service was quick to respond and patiently answered all my questions.
Reply from LaVividHair2025-12-09
Thank you for your feedback! We are thrilled to hear that you had a positive experience with our customer service team. Providing quick and helpful support is our top priority.
Thanks for choosing LaVivid!
Best regards,
The LaVivid Team
The hair system got here fast. I'm happy with the service and the whole shopping experience was easy.
Reply from LaVividHair2025-12-09
Thank you for choosing LaVivid! We are delighted to know you were happy with the fast shipping and the service provided. We appreciate your support.
Best regards,
The LaVivid Team
N
Nate · 2 reviews · Experienced 2025-09-27 ·
★★★★★
Mars system is garbage to me.
I’m not a reviewer, but the more I wear this system, the more inclined I’ve become to write one.
I bought the “Mars” system. It looked great online, and I trusted Lavivid as a reputable site. Initially, the system looked okay, but after less than a week, the hairline itself became awful. It’s now a blunt, black line across my head.
I was told I could restyle this system like a normal head of hair. I asked about this specifically. And styling the system was manageable…. Initially. But after about a month, it’s become extremely difficult. Sleeping with it alone causes the hair to be completely blown up the next morning(and no, not just bedhead, it’s worse than that).
I’ve found myself wearing caps on certain days to conceal the cheap and untamed hair that screams “I’m wearing a wig” to everyone. I’m also struggling to style the system and feeling insecure about it in public. Sounds like what one does when you’re covering your natural balding hair?
Systems are supposed to alleviate that, I invested so much in the hopes of getting my confidence back. But I instead feel I wasted tons of money. And for this, I’m extremely disappointed.
Update: Lavivid reached out after this review and worked with me to offer a replacement system at a reduced cost. While it wasn’t the exact system I originally wanted, I appreciate that they made an effort to address the issue. Overall, the situation is better than it was before the replacement, but this current system has just as blunt and thick of a hairline……
I've been wearing the Mars hair system for about a month, and I'm very happy with how natural the graduated hairline looks.
Reply from LaVividHair2026-03-18
Thank you so much for the review! We pride ourselves on providing efficient customer service, so it’s great to know we met your expectations. We look forward to serving you again!
Best regards,
The LaVivid Team
h
hannieh · 1 review · Experienced 2025-09-05 ·
★★★★★
Quality of the hair is great
Quality of the hair is great! I like the new Mars unit. And the customer service is a top notch. I love their service and overall they know what you need!
Reply from LaVividHair2026-03-18
Thank you so much for the review! We pride ourselves on providing efficient customer service, so it’s great to know we met your expectations. We look forward to serving you again!
Best regards,
The LaVivid Team
S
Steven San · 1 review · Verified · Experienced 2025-09-05 ·
★★★★★
My Mirage hair system arrived in less…
My Mirage hair system arrived in less than a week. It feels so lightweight, and the hairline looks perfectly natural - I'm so happy with how it turned out.
Reply from LaVividHair2026-03-18
Thank you so much for the review! We pride ourselves on providing efficient customer service, so it’s great to know we met your expectations. We look forward to serving you again!
Best regards,
The LaVivid Team
The website said "6 pieces available." I bought it nine days ago. The product was on hold for several days. The response I received was, "Your product is in production." I sent messages, called... but got no response, and my messages were answered three days later, which is business days. I missed an event because I trusted it would be like the other times. Besides not having ready delivery, the product also has a customs issue now. Why don't you explain this better on your website? That way, we won't be misled. Negative feedback about your store, from sales, service, shipping, and customer service. Last time I buy.. I don't want any more problems or wasting my money.
update
It's been 11 days and I still haven't received my product. Now I have to pay the difference for the wrong prosthesis size, which I mentioned when I first contacted them... and I don't even know how many more days... Very upset and disappointed with the service, shipping, I don't recommend it.
Reply from LaVividHair2025-09-17
Hi Marx.
We sincerely apologize again for the delay and the frustration it caused. Your order was shipped after receiving your approval, and we truly hope you've already received it and that it brings you the comfort and confidence you deserve.
Please rest assured that we are taking steps to improve our processing times and communication, so situations like this won't happen again. We deeply appreciate your patience and continued trust in LaVivid hair.
Best regards,
The LaVivid Team
A
Andy · 1 review · Experienced 2025-07-01 ·
★★★★★
Best hair system company out there !!!!
I have been wearing Hair systems for over 14 years now and I have to say the best is LaVivid hair . I just absolutely always find the quality of the hair and the standard is so high ! I have tryed so many different companies over the years but none match to LaVivid from stock to custom systems they do it all .
I’m a massive fan of the custom system and love blonde highlights in them . They are fast and efficient at putting ur dream system to give you the style and confidence u want .
Thank you for given me my confidence back and offering full support when I place my orders .
Reply from LaVividHair2026-03-18
Thank you so much for the review! We pride ourselves on providing efficient customer service, so it’s great to know we met your expectations. We look forward to serving you again!
Best regards,
The LaVivid Team
J
Johnson J · 1 review · Experienced 2025-03-04 ·
★★★★★
LOUIS IS THE BEST HAIR SYSEM IVE EVER…
LOUIS IS THE BEST HAIR SYSEM IVE EVER HAD...BEST HAIRLINE EVER
Reply from LaVividHair2025-03-11
Hi Johnson, thanks for your feedback on Louis. It's the most polular skin hair system in our store and we're glad you like it!
I've been using Helios for 4 months and noticed the hair thinning on top. Ivan from Lavivid offered a free repair, even though they didn't have to. My old supplier charged me $120 for repairs, which felt expensive. Really appreciate Lavivid offering this service and covering shipping - I'll definitely stick with them.
Reply from LaVividHair2025-03-11
Hi Chad thanks for your feedbacks on Helios and our customer service lady Ivan. She is supportive and helpful, I'll pass on your encouragement to her. Hope you serve you again soon!
D
DPM · 2 reviews · Experienced 2025-02-26 ·
★★★★★
Absolutely The Best in the Business.
Lavivd Hair ALWAYS delivers the superior custom orders we submit. Retail through YT or other media or Salon / Wholesale, Lavivid Hair provides singularly most superior quality hair replacements the global market place has come to expect.
We teach our customers how to take care of their units and customers can expect a year to a year and a half with each unit. They can expect a longer life when rotating two units. There is no other provider with whom we will do business. They are simply the best. :)
Their customer service is top flight. E-mails are always answered within six hours. Their deliveries have ALWAYS arrived at least a day earlier than scheduled.
Reply from LaVividHair2025-03-11
Hey there, thanks for your compliments. LaVivid is keen to have a long-term relationship with salons and stylists like you, and it's a pleasure to witness your business snowball.
I love how soft the skin is - not stiff like some lace ones, and no knots, which is important for me as I worry about it looking fake. Used to buy from somewhere else but Lavid is way better. Might try a #4 next time for a better color match. And their styling service was a great surprise, saved me about $160 on a cut!
Reply from LaVividHair2025-02-27
Hi Tommy, thank you! We’d love to see how you style your new look! Wishing you all the best and looking forward to serving you again soon~
I needed a custom hairpiece and they went above and beyond! Customer service was so friendly and fast - they even expedited my order to ensure it arrived on time. The hair quality is amazing, I'm getting so many compliments!
Reply from LaVividHair2025-02-24
Hi Gregory, I'm so happy for you! I believe effecient communitation between us is the key and I appreciate your trust and patience during this process!
M
Michael Nadeau · 5 reviews · Experienced 2025-01-20 ·
★★★★★
Best hair system company on the market!
I been a customer of Lavivid now since April 2020, I went to another company for 33 years but after Covid they just couldn't get back on track with lead times and was taking a year to make one system for me. Thank goodness for me doing research and finding Lavivid, they have exceeded my expectations. Every hair system they make for me is amazing quality and craftmanship . The customer service is pretty quick and will answer all of your questions or concerns in a timely manor. I buy 4 custom hair systems at a time as I wear my systems for only 6 weeks and than replace them with a new one. If you have any doubts at all about what you may receive from other hair company's, this would be one company I personally recommend to anyone looking to get a hair system.
Reply from LaVividHair2025-02-10
Hi Michael, Your comment warmed my day! We may have some small details that do not meet your expectations on your first order. Through constant communication and adjustment, we can make products that meet your needs. We must also thank you for your patience and understanding during this process. We will continue to produce high quality products and unparalleled service for you.. 😊
M
Mickey Jr Carminni · 1 review · Experienced 2025-01-08 ·
★★★★★
The best Hair Systems Going !!!
The price was amazing the product was awesome good job to the team there ! Michael W
Reply from LaVividHair2025-01-21
Thank you so much Mickey~We will continue to provide our customers with high quality products and excellent customer service!
