Welcome to LED Factory Mart! LED Factory Mart is a high-tech optoelectronic company that specializes in the research, manufacture, sale, and service of LED products. Our products include a variety of automotive LED lighting assemblies and LED bulbs, such as LED headlights, LED fog lights, LED taillights, LED turn signals, LED headlight bulbs, and parts and accessories for Jeep, Ford Bronco, Tacoma, 4Runner, Harley Davidson, and more. VISIT OUR WEBSITE CONTACT US
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Is LED Factory Mart legit?
LED Factory Mart (www.ledfactorymart.com) has a 3.7 out of 5 rating on OK.one, based on 101 user reviews collected here. It is listed under Vehicles & Transportation and its reputation is mixed. Opinions are polarized: 66% rate it 4 stars or higher while 27% give 1 star; The business has replied to 100% of negative reviews; Reviews mostly discuss Product, Quality, User experience. Last updated 2026-08-12.
What reviewers say
AI generated
Most reviewers were somewhat happy with their experience overall. Consumers frequently mention that the web platform is very simple to navigate, making the buying process smooth and pleasant. People also love the product quality, describing the lights as extremely bright, visually appealing, and well constructed. Many buyers state that transactions are fast and deliveries often arrive without any issues.
Some reviewers were not happy with extended delivery delays and occasional missing components in their packages. A few individuals experienced technical complications, such as improper wiring or fuses causing unexpected starting troubles. Customers additionally noted that certain parts required manual adjustments or minor modifications to achieve proper fitment.
Auto-generated from all reviews of this business. For reference only.
Nice web page. Wish there was an actual link for the Military Discount for GOV ID. I could never find it during check out process. I did ask for the discount so I am hoping they apply it and refund me the difference from what I paid. Thanks
BD-06
Reply from LED Factory Mart2026-04-03
Dear Richard,
Thank you so much for your 5-star review and for sharing your valuable feedback! We truly appreciate your support and your service. We’re sorry for any confusion regarding the Military Discount link, we will reply your email. Please reach out anytime for assistance!
Web site easy to choose your vehicle and what items were available.
Reply from LED Factory Mart2026-03-31
Dear Norbert,
Thank you for the wonderful 5-star review! We’re glad to hear that our website made it easy for you to find the right items for your vehicle. Our goal is to make shopping simple and enjoyable, so your feedback means a lot. We appreciate your support and hope to serve you again soon!
Dear Sompheth,
We’re very sorry to hear you haven’t received your light. After checking, it looks like the parcel was returned to us due to an address issue. Our team has already reached out via email to confirm your details and arrange a reshipment or refund. We truly appreciate your patience and understanding.
Dear Larry,
We’re very sorry to hear about your experience with the discount offer. That’s certainly not the shopping experience we want for our customers. For more details please contact [email protected]. We truly appreciate your patience and bringing this to our attention.
Quick shipping. Easy install. Quality product and looks great.
Reply from LED Factory Mart2026-03-31
Dear Jodie,
Thank you so much for your fantastic 5-star review! We’re delighted to know your order arrived quickly and that installation was a breeze. It’s wonderful to hear you’re happy with the quality and look of your lights. We truly appreciate your support and hope you enjoy them for years to come!
Dear Danielle,
Thank you so much for the glowing 5-star review! We’re thrilled to hear you love your new lights and that they exceeded your expectations. Your support means the world to us, and we look forward to brightening more of your spaces in the future. Enjoy your perfect lighting!
Lights are way brighter than the ones that came with my jeep. Thought I had a defective light and turned out to be the wiring that the last owner did. Support team helped me with the problem and they're working great.
Reply from LED Factory Mart2026-03-26
Dear Craig,
Thanks so much for your 5-star review! We’re thrilled to hear your new lights are shining bright and that our support team could help you get everything working perfectly. Your jeep deserves the best, and we’re glad our products delivered. Enjoy the improved visibility and safe travels!
I ordered headlight bulbs almost a whole month ago when shipping says 1-7 business days. Had I known I’d have been waiting so long and inconvenienced this much I would’ve gone a different route. No updates, emails, anything. Bad service worthy of 1 star
Reply from LED Factory Mart2026-03-24
Dear Ryon,
We’re very sorry for the delay and the inconvenience this has caused. We understand how frustrating it is to wait longer than expected. Your order has now been shipped, and the tracking details have been emailed to you. Please check your inbox or spam folder for the update. We truly appreciate your patience and feedback as we work to improve our communication and shipping process.
First time buyer waiting on order for arrival. Website is well organized and detailed.
Reply from LED Factory Mart2026-03-24
Dear Hector,
Thank you so much for your kind words and 5-star review! We’re thrilled to hear your first experience with us has been positive. Our team takes pride in providing a smooth and detailed online shopping experience. We can’t wait for you to receive your order and hope you’ll love it!
The worst experience I've had trying to install an LED light bar on my Bronco.
They shipped the light bar out without mounting brackets which came days later after I called about it.
No wiring instructions for the harness and for almost 4 weeks now and numerous emails asking the same questions repeatedly I am still unable to get this done.
Not only is their customer service super slow to respond but they actually have no idea what they sold and shipped me or how to install the light to the brackets or wire the harness to my vehicle.
They are asking me for pictures of the wiring harness THEY sent me so they can figure it out.
One word...wow.
And don't get me started on their childish recording when you call and no one ever answers...we're kickin it outside work hours at 1pm and we'll hit you up??
Are you actually running a serious business...clearly not.
I will never purchase anything from this place again.
Reply from LED Factory Mart2026-03-23
Dear Customer,
We sincerely apologize for your frustrating experience. This isn’t the level of service we aim to deliver. We’ve escalated your case to ensure your issue is resolved quickly and your installation completed correctly. Thank you for sharing this feedback—it helps us improve both our shipping accuracy and customer response. Please contact us directly so we can make this right.
OK,I'm going to VERY HONEST ABOUT THIS. I haven't received any notices on my order, I looked at there there site and my order hasn't even been shipped out. I tried contacting customer service and the only reply I got was STOP sending more then one email that someone is looking at my order. At this point I just want a REFUND don't need the product anymore I'll be looking elsewhere. Thank you.
Reply from LED Factory Mart2026-03-20
Dear Ricky,
We’re truly sorry for your experience and the frustration caused. We can’t locate your order without an order number, but we’d like to help resolve this quickly. Please contact our customer support team at [email protected] with your order details, and we’ll assist you with a solution right away
It's been 10 days since my order and crickets. No updates, no shipping info.
Reply from LED Factory Mart2026-03-20
Dear Arthur,
We’re very sorry for the delay and lack of communication. That’s not the experience we want for our customers. Please reach out to us [email protected] directly with your order number so we can look into it right away and provide a shipping update. Thank you for your patience.
The air mattress was fine. The issue was it had a small pinhole so it went flat overnight. I simply wanted an exchange then they sent me a message saying they needed my email address but they sent that message TO my email. Didn’t make sense ever since then, they ghosted me so I went through PayPal to have them file the claim they said sure we got a hold of them they said ship it back for a full refund. The problem with that is it was in China and they knew it would cost me more to ship it to China then to eat it so after I got back with paypal and told them that they replied to the company and the company ghosted them so then I had to go through my bank to get the refund money back. They are not reliable. I would not purchase another thing from these people.
Reply from LED Factory Mart2026-03-18
Dear Consumer,
We’re very sorry to hear about your experience and the frustration caused by the communication and return process. We always aim to make warranty and replacement requests quick and fair for our customers. Unfortunately, we couldn’t locate your order based on the information provided. Please reach out to us directly at [email protected] with your order details so we can look into this further and find a suitable resolution as soon as possible.
Terrible instructions, cheap product, zero customer support, I've been trying to get a hold of them for 2 weeks and no response. Reading The instructions make no sense at all, extremely incompetent people and service.
I have written multiple times.
Reply from LED Factory Mart2026-03-11
Dear Steve,
We’re truly sorry to hear about your experience and the frustration caused by unclear instructions and delayed responses. This is not the standard we aim for. Please contact us directly at [email protected] so we can resolve this promptly. We value your feedback and are reviewing our instructions and support process to ensure better service going forward.
A littlt complicated using pay pal, rather use cc firect
Reply from LED Factory Mart2026-03-09
Dear Guy Walters,
Thank you for your review and honest feedback! We’re happy you chose to shop with us and appreciate your input about the PayPal process. We’re always working to make checkout simpler and smoother, and we’ll share your suggestion with our team. We hope your next experience is even better!
Dear Charles,
Thank you so much for your 5-star review! We’re thrilled to hear that you found the ordering process easy and smooth. Our goal is to make every purchase simple and enjoyable. We truly appreciate your support and look forward to serving you again soon!
Easy order, Easy site to get around. Lightning fast shipping. Perfect!!!!
Reply from LED Factory Mart2026-03-09
Dear James,
Thanks so much for the amazing 5-star review! We’re thrilled to hear you found our site easy to use and appreciated our fast shipping. Your satisfaction means everything to us. We look forward to serving you again soon and continuing to make your shopping experience quick and hassle-free!
Communication was not very acceptable. Emails took days to respond and I was only able to get ahold of someone on the phone twice and this was after no less than 30 phone calls.
Reply from LED Factory Mart2026-03-04
Dear Stephen,
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. We understand how important timely communication is and apologize for the delay. Our team has reached out to you via email to resolve this matter and ensure better service going forward. Thank you for your patience and feedback.
Dear Jon,
Thank you so much for the 5-star review! We’re thrilled to hear you had a great buying experience with us. Your satisfaction means a lot, and we truly appreciate your support. We look forward to serving you again soon and continuing to provide the best possible service!
Nice lights, instructions could have been better though, lucky there's a you tube video.
Reply from LED Factory Mart2026-03-06
Dear Lance,
Thank you for your review! We’re glad you like the lights and appreciate your feedback about the instructions. We’re sorry they weren’t as clear as they could be and are working on improving them for future customers. We're happy the YouTube video helped and hope you’ll enjoy your lights for years to come!
