WRONG URN sent! So angry and disappointed
I waited for three weeks for a sculpture urn for my late father’s ashes. I was excited that it had finally arrived as it was less than a week before the funeral. I cannot describe the disappointment, frustration and anger I felt when on opening the box I found a wrong and insulting urn that was clearly meant for a pet. UPDATE - I changed my review from 1 to 2 stars purely because of the Customer Service. I received a reply from Customer service less than 24h after contacting them, which was a pleasant surprise. I received a sincere apology and was informed that I will be fully refunded. Thank you.
Dear Mrs. Turic Thank you very much for your understandable message. How terribly annoying to hear that you have received the wrong order in this already sad situation. Our sincere apologies for this inconvenience. We have sent you a message via customer service.