Lendio

Thank you for your feedback, Joe! We’re glad to hear you had a positive experience with our service and appreciate you taking the time to share it.

Thank you for sharing your experience, Jay! We’re thrilled to hear the process was easy and that our loan officer was helpful and accommodating. It’s great to know you were able to access funds when you needed them—we’re proud to support small business owners like you.

We really appreciate you taking the time to share this feedback, Nick! Brady’s dedication to finding the right funding solution, even late on New Year’s Eve, is exactly the level of service we strive for. We’re glad he could help and wish you continued success with your business.

Thank you for your feedback, Felix! We’re glad to hear our team provided professional service and clear communication. We appreciate you taking the time to share your experience.

Thank you for the great review, Ndubuisi! We appreciate your feedback and are happy to hear you had a positive experience with our team.

Thank you for the great review, Troy! We’re glad to hear the process was quick and easy, and that our marketplace was able to connect you with funding options when others could not. Supporting small business owners is what we’re here for, and we appreciate you taking the time to share your experience.

Thank you for the great review, Gustavo! We’re glad to hear Brady’s persistence and follow-up helped get your business funded. Our team is always committed to being proactive and supportive throughout the process. We appreciate you choosing Lendio and wish you continued success!

Thank you for the 5-star review, Marcus! We’re glad to hear our team made the process simple and seamless. It was a pleasure working with you, and we’re always here if you need us again.

Hi Ronnie, Thank you for taking the time to share your experience. We understand how frustrating it can be when terms change, and we’re sorry for the confusion this caused. In this case, an internal system error incorrectly converted a nominal monthly rate into an APR for a fee-based line of credit. Once identified, we immediately explained the issue, paused the process, and worked with you to find a better solution rather than moving forward on terms that weren’t accurate. As a result, we were able to secure a reduced commitment fee and qualify you for a term-based line of credit with transparent, APR-based pricing. While this adjusted the term length, it significantly reduced the overall cost of financing—saving nearly $22,000 compared to the original option. We strive to be transparent and act in our customers’ best interests, especially when something doesn’t go as planned. We appreciate the opportunity to correct the issue and help you secure a more cost-effective solution, and we’re continuing to improve our systems to prevent this from happening again. If you’d like to discuss this further, our team is always happy to help. We're available Monday through Friday from 7:30 a.m. to 5:00 p.m. MST at (855) 853-6548 and [email protected]. --the Lendio team

Hi William, We’re truly sorry to hear about your experience and understand how frustrating this situation must have been. Providing clear, accurate information and support throughout the funding process is very important to us, and we regret that this did not meet your expectations. While final funding terms—including payback amounts and any early payoff conditions—are outlined in the agreement provided by On Deck prior to signing, we recognize how important it is that expectations are clearly aligned throughout the process. Regarding SBA funding, we did reach out to provide an update, but understand that you were ultimately able to secure approval on your own. If you are interested in exploring improved financing terms, we encourage you to reach out directly to your funder, On Deck, to discuss renewing your funding or reviewing other funding options. Additionally, if you would like to speak with a manager or work with another funding expert to address your concerns, we welcome you to contact our customer support team at your convenience at (855) 853-6548 or [email protected], Monday–Friday from 7:30 a.m. to 5:00 p.m. MST. Your feedback has been shared internally for review to help us improve our processes and communication moving forward. --the Lendio team

Thank you for the 5-star review! We’re thrilled to hear that Jason was so helpful throughout your entire process. We’ll be sure to pass along your kind words to him. We appreciate you choosing Lendio and are always here to support your business.

Thanks so much for the review! We’re happy to hear the process was smooth and headache-free. We appreciate you choosing Lendio.

We appreciate the 5-star review, Ronald! It’s great to hear your experience was smooth. Thank you for trusting Lendio.

Thank you for the 5-star review! We’re glad to hear the process was straightforward and that our agents kept you informed every step of the way. Clear communication is very important to us, and we appreciate you choosing Lendio to support your business.

Thank you for the 5-star review! We’re glad to hear you had a smooth experience and received funding quickly. We appreciate you choosing Lendio and are here whenever you need support in the future.

Thank you for the 5-star review! We’re glad to hear you found our team professional, kind, and efficient, and that you felt secure throughout the process. We appreciate your trust and are always here to help.

Thank you for your feedback. We were happy to assist you in securing your business funding this past September, but we’re sorry to hear that you feel our support since then has been lacking. We aim to be a helpful partner throughout the life of your business, and we’d like to see how we can better support you now. Please reach out to us at [email protected] so we can assist.

We appreciate your feedback and are glad we could provide quick funding. Our goal is to make the entire experience seamless, so if there’s anything we could improve, we’d love to hear from you.

Thank you for your review! We’re glad we could help you get the funding you needed. If there’s anything we can do to improve your experience, we’re always happy to hear your feedback.

Thank you for the 5-star review, Charles! We’re so glad to hear everything was excellent and easy. We truly appreciate the recommendation and are here anytime you need funding support.