clear and crisp
very good iem very clear and crisp
About Linsoul
Data updated- Website
- www.linsoul.com
- Category
- Electronics & Technology
- Location
- United States
- Status
- Unclaimed
- Last 12 months
- 38 reviews
- Replies to negative
- 72% (18/25)
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Is Linsoul legit?
Linsoul (www.linsoul.com) has a 3.4 out of 5 rating on OK.one, based on 61 user reviews collected here. It is listed under Electronics & Technology and its reputation is mixed. Opinions are polarized: 58% rate it 4 stars or higher while 34% give 1 star; The business has replied to 72% of negative reviews; 38 of them were added in the last 12 months. Last updated 2026-08-10.
What people say
Died next day
It arrived nicely, but the right side of the product died the next day, didn't worth it for the price of it breaks this fast from literally nothing
Reply from Linsoul2026-01-27
Hi there, We would like to apologize for the unpleasant shopping experience you’ve had this time. After following up on your case, we have successfully applied for a replacement right earpiece for you. Please rest assured that we will arrange the shipment as scheduled. Once the package has been shipped out, we will send you the tracking number via email. You can track the shipment and delivery status through the email notification. We truly appreciate your patience. Sorry again for the trouble this has caused you.
Easy to purchase products from and so…
Easy to purchase products from and so far, great experience with the Moondrop Rays!
Just wow 😱 fast
Just wow 😱 fast, good quality, good price
Best site for iems
Best site for iems basically has everything and free shipping
orderd it did not fit in my controler…
orderd it did not fit in my controler oder a attachement pice did not work spent 50€ js do get head phone that dont work
Reply from Linsoul2026-01-23
Hi there， We’re so sorry you’ve run into this issue! Could you let us know if the product works with any other devices? We’ve already followed up with you via email, so please rest assured we’ll do our absolute best to help resolve this for you. For any future issues, feel free to reach out to us at our support email: [email protected] – we’re always here to help!
excellent service
excellent service, super good product selection, best prices on the market, fast shipping and reliable warranty. love ordering from linsoul, i always find something nice
I haven't received any of my packages
Reply from Linsoul2026-01-23
Hi there， We apologize for keeping you waiting. We’ve received an update that your parcel arrived at the shipping hub on 2026-01-19 and is awaiting collection by the carrier. Due to extreme strong winds in your area, local delivery services have been temporarily suspended. Deliveries will resume as soon as weather conditions improve and safety risks are eliminated. We kindly ask for your patience while waiting for further tracking updates, and we will continue to monitor the status of your parcel closely. Thank you！
Fast efficient and accurate tracking !
Nice in-ear monitor
Nice in-ear monitor. Fast shipping
Bad reviews but everything went smooth
I only read the horrible reviews after ordering my xenns top pros. After reading them I was extremely scared but everything worked out perfectly :)
Great experience
Perfect work, delivered in romania from china in just 5 working days with standard shipping! Excellent work with excellent product!
poor regulations and product range
I ordered the Aune M1P and the Dunu Falcon Ultra and only received email after one day that the Aune M1P had been discontinued. Coincidentally, the Dunu Falcon Ultra was also discontinued one day later. but the dunu falcon ultra is furthermore at the store avaible at the time where you see this review and i dont know how long more. I did receive a refund, but it was handled very unprofessionally, especially since these products couldn't be delivered, something other stores manage to do. hificat has both products as example and i could ordered them
Reply from Linsoul2025-11-27
Hi there, First of all, we would like to extend our sincerest apologies for the unsatisfactory experience you had with this purchase. Your feedback is invaluable for us to improve our service. Regarding the Aune M1P and the blue version of the Dunu Falcon Ultra you ordered, regrettably, they have indeed been discontinued. Currently, only the Titanium version of the Dunu Falcon Ultra is available in our store. At the time, we reached out to you immediately to ask if you would like to exchange for this version. However, we understood that you preferred the originally ordered blue version. As we could not meet your preference, we had no choice but to cancel the order and process a refund. Since the updates to product information on our website rely on manual operations, we failed to detect and synchronize the discontinued status in a timely manner, which caused inconvenience and misunderstanding. We sincerely apologize again for this. We completely understand your disappointment and take your concerns very seriously. We are currently optimizing the product information update process to prevent similar situations from happening in the future. Thank you again for your feedback and understanding. We hope to have the opportunity to provide you with a more satisfying service in the future. Hope you have a wonderful day!
bought an xDuoo XA-02 ( defective )
bought an xDuoo XA-02, shipped with defective firmware so it wouldn't work half the time. ( refund policy seems to take 30% of the original price + shipping, so not an option even nor worth it at all. ) not recommended in the slightest.
Reply from Linsoul2025-12-23
Hi there， We are very sorry to hear about the issue you have encountered. We understand that the product arrived with a defect. Could you please contact our after-sales support team via our official support email? At the moment, we are unable to locate any recent after-sales records related to the xDuoo XA-02 under your details, so we are unable to accurately match your case. According to our policy, within 7 days from the delivery date, if the product is found to be defective and returned to us for inspection, we will provide a full refund once the factory defect is confirmed. After we receive and review the details of your case, we will do our best to assist you further. Thank you for your understanding, and we look forward to your email so we can help resolve this matter as soon as possible.
Problem fixed immediately
I had a issue with a cable that I bought from the Linsoul guys. The guys from Linsoul answered all my questions who I had, helped my out with my issues and fixed it. The support is very friendly, fast and solvent the problem immediately. I definitely can recommend buying at the Linsoul shop.
Kiwi Ears Headphone ongoing struggle.
Got a Kiwi Ears Headphone in June (Kiwi Ears is one of the 'branches' of Linsoul family). Headphone promised a lot and it was quite expensive (to me) - around 300 pounds on Amazon's market place. When I got the product it came with sound quality issues due to a defective cable (the cable is absolutely awful, thin plastic designed to tear easily, and almost impossible to be replaced without Linsoul's assistance). I decided to write to them. After a long e-mail exchange (in which I had to 'prove' my issues with photos and videos) they accepted to send me a replacement cable. It took 3 months (!) + a high custom fee (that shouldn't exist) to finally get the parcel - just to discover THEY SENT THE WRONG CABLE! Overall, it's Cheap Chinese Junk. Quality is horrendous. I can't speak about the sound quality because the cable was not generating the right signal. Customer Service is not very keen to help if you can't 'prove' and will try to gaslight you to accept whatever they want. I am now trying to get a refund... Oh, and the staff working for this company doesn't seem to know its own products (sending a wrong cable model is either sheer incompetence or deliberate bad behaviour). I don't recommend this company and their products. Be warned!
Still Waiting....Linsoul 7HZ x Crinacle…
Ordered from Linsoul 7HZ x Crinacle Zero 2 and its been "STUCK" at Hatfield Depot for 2 weeks so far. Depot dont know, Linsoul don't reply to your queries. Its been over a month since I purchased and I can get things from a lot further....a lot quicker! If i EVER recieve these I might change my review depending on the state they arrive and if they work.
Reply from Linsoul2025-10-23
Hi there, We are truly sorry that you encountered this issue and for keeping you waiting. Could you please let us know your order number? We will check the status for you and provide assistance accordingly.
They'll happily scam you
Wish I'd read these reviews before. Dodgy company the second anything isn't right with an order. Order from them at your own risk. My order was left on my doorstep and then stolen. Sent them proof of this and they tried to give me the runaround saying that it was my problem and to take it up with the police or the delivery company they had sent it through. They were happy to completely ignore the Consumer Rights Act, which states that the retailer is liable until it the recipient is in physical possession of an order, and refused to give a refund or replacement. Thankfully, my credit card company are more than happy to reverse the transaction.
Reply from Linsoul2025-09-11
Hi Ben, We sincerely apologize for the inconvenience you have experienced during your shopping process. We also deeply regret to hear that your package was stolen. To assist you further, we have sent you a follow-up email and kindly ask that you check your inbox at your earliest convenience. Sorry again for this kind of case and we greatly appreciate your understanding and cooperation. Your patience and support mean a lot to us.
Fast Delivery and Great Product Quality
I bought the Timeless 2 a few months ago from Linsoul, and I’m really satisfied. Their support was helpful, and the delivery from China to France took less than a week — very impressive. The earphones sound amazing and the overall experience was excellent. Highly recommend their service and products!
Wonderful Experience
I ordered two pieces of hi-fi equipment from Linsoul. Even though, the equipment was backordered, Linsoul shipped it in five days, and the shipment and delivery went without a hitch. Thank you.