About Made-in-China.comMade-in-China.com was established in 1998 and is developed and operated by Focus Technology Co., Ltd. It is a leading B2B e-commerce platform in China, providing global buyers with high-quality Chinese products and reliable suppliers, as well as secured online trading service. What can you get through Made-in-China.com? * A vast selection of curated productsFrom clothing and accessories to large machinery and industrial goods, the platform lists 45,000 categories and 70 million products for you to choose from.* Customization options to meet personalized purchasing needsAccepts processing with provided designs, samples, or materials.* Enhance your product price competitivenessFactory-direct prices from original manufacturers ensure generous profit margins.* Bestsellers list to stay updated with the latest market trendsGet a clear view of the most in-demand products.🏆 Access The List* Verified suppliers by third-party agenciesSuppliers marked with verification badges have been authenticated by third-party inspection agencies such as SGS, Bureau Veritas, TÜV Rheinland, and CTI. You can view the certification reports in the supplier's store, which include basic company information, production capacity, trading capabilities, service quality, quality control, and R&D capacity.✔️ Learn More About Audited Supplier* Secure Transaction ServiceMade-in-China.com's Secure Transaction Service (STS), ensure the safety of your funds and on-time delivery. 🔗 Search for products supported by the STS service.
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Is Made-in-China.com legit?
Made-in-China.com (www.made-in-china.com) has a 3.1 out of 5 rating on OK.one, based on 522 user reviews collected here. It is listed under Business Services and its reputation is mixed. Opinions are polarized: 49% rate it 4 stars or higher while 38% give 1 star; The business has replied to 93% of negative reviews; Reviews mostly discuss Product, Customer service, Quality. Last updated 2026-10-24.
What reviewers say
AI generated
Reviewers had a great experience with this company. Consumers frequently mention that the staff is exceptionally helpful, offering attentive guidance, professional communication, and quick responses throughout transactions. Many people are also pleased with the overall quality of the items, noting that purchases arrive well-packaged, completely safe, and meet their expectations.
Some reviewers were not happy with missing items, unhelpful support during inventory disputes, or unresponsive communication from certain sellers. A few other people also felt that specific products fell short, experiencing extremely porous materials, inappropriate connectors, or unfulfilled delivery arrangements. Additionally, visitors encountered unprofessional service behavior and disappointing after-service when attempting to resolve problems with their orders.
Auto-generated from all reviews of this business. For reference only.
Despite the promises given by made in china to trust pilot 3 months ago, i am still waiting for them to reach out to me to attempt to resolve matters. it seem protecting their thieving companies under their umbrella is more important to them than there own name! now with more issues with my order as computers have failed and nobody attempting to resolve matters apart from the software company who im not a customer of. apparently i have to pay to send broken parts back to china and then have to buy the replacement parts and pay to have them posted back to me under warranty of a product less that i year old!!!!!! this will go to court.
Reply from Made-in-China.com2024-02-23
Hi paul,
From October last year to February this year, we sent 5 emails asking you to submit relevant transaction vouchers to us, but we did not receive any reply from you.
We have checked the two showrooms of Tongxing Technology Development Co., Ltd that you complained about on our website. One with login activity dated June 18, 2019, and the other, mentioned as /showroom/yhh0623, with login activity dated August 11, 2016. Additionally, we have reviewed your inquiry history with this supplier from 2022 to today, and we found that you only sent an inquiry on December 21, 2023; no inquiries were made before that date.
If you do not provide communication and transaction records with this supplier, we will not be able to help you recover your losses from the supplier. Please cooperate with us. Thank you.
Hi Ruslan, Thank you for your feedback regarding the commission increase. We understand your concern, and we want to assure you that there has been no change in the transaction fees on the buyer's end. We strive to maintain transparency and fairness in all our pricing policies. If you have any further questions or concerns, please don't hesitate to reach out to us directly.
Made-in-China.com Service Team
Hi Mo, thank you for your feedback regarding your recent transaction. Upon reviewing with the supplier involved, it has come to our attention that there was a dispute regarding a refund. According to the supplier, they provided you with detailed product information and specifications, which you agreed to before finalizing the payment. The goods delivered were consistent with the description provided, and there were no discrepancies.
However, due to personal reasons on your end, it became impractical to continue with the transaction. As the supplier had already incurred costs related to the procurement of materials for the production of the product, they could not agree to a full refund but offered a partial refund considering the circumstances.
We understand that this situation may be disappointing, and we apologize for any inconvenience it has caused. We encourage you to reach out directly to the supplier to discuss any further concerns or potential resolutions.
Made-in-China.com Service Team
no help just pass me off to another email to write to explain myself to someone else. So stupid me writes to the email and of course NO RESPONSE EITHER!!! So much for your help chat line..
I do not care about you "guidelines" I am just telling it like it was...useless time wasted..
Reply from Made-in-China.com2025-01-02
Dear Alan L,
We sincerely apologize for the unsatisfactory experience you’ve had. If you would like to directly contact the foreign trade representative of a Chinese company, you can visit the "Contact" section on the company’s Showroom page.
For further assistance, feel free to reach out to our online customer service team at https://www.made-in-china.com/aboutus/contact/.
Thank you for your understanding, and we’re here to help!
Complicated. Ordered a wide format printer, paid by card, on Order Details page I see Payment Received, Payment Details, status Sucess. My supplier seems to be unable to see this payment, asking me for a proof of the payment from my bank. I'm not going to send a screenshot of my account as it is privacy violation at first, secondly, i'm with Bank of Ireland, if I want to get proof of transaction, long story, contact bank, fill the form etc; Tried to chat online at Made-in-China, leave a message instead live chat, live chat is not working. Message limit 200 signs, there is no even chance to explain the situation. How Made-in-China or my supplier can not see the payment if I see status Success? Paid.
Reply from Made-in-China.com2024-01-26
Dear Ramunas Tiknius,
We appreciate your feedback and apologize for any inconvenience you're facing. We have received your payment and the order is under review. The refund process should go through and our staff is contacting you.
Made-in-China.com Service Team
Dear Sir, we are regular customer since 1996 with made in China and Global Source. Unfortunate need better services to get verified qualified manufacturer
Now need two requirements
Motor cycle vehicle
Yemen victum aids help cause of USA and UK attack
Reply from Made-in-China.com2024-01-19
Dear Eng. Salem Alsagaf, thanks for your comment, we have matched you with 7 motorcycle manufacturers based on your needs. The list has been sent to your email, please check it.
If you have any questions, please contact our service team. Thank you for your support of Made-in-China.com.
I bought from a supplier in China, Jiangsu Yancheng Times Stainless Steel Co, Ltd that was listed as a Diamond Supplier and also that the company had been verified. The supplier was incapable of producing what was required and now refuses to refund me. Selling their company capabilities under false pretenses and are also not operating from the registered address they have given. ISO is also not valid. I informed made-in-china.com that they need to re-asses the supplier and correct their status on their website
Reply from Made-in-China.com2024-01-19
Dear CHARMAINE HECKLER, We're sorry that you encountered a problem with your order. We are trying to contact the supplier to understand the situation. Please submit an online complaint and our after-sales service team will handle your order issues for you. Thanks. https://sourcing.made-in-china.com/complaint/
They don't help me buy.
I tried to buy a month ago.
Helen Shsao does not respond.
Adrian doesn't finish helping.
bad service.
Reply from Made-in-China.com2024-01-19
Dear Jose manuel cohen garcia,
We are sorry to bring you a bad service experience. We cannot find your information in our system. Please contact us and leave your email address. We can provide you with purchasing assistance.
Made-in-China.com Service Team
Factory refusing to ship after deposit paid and now asking for balance pauyment before shipment
we purchased chemicals from the company - paid for samples and were told goods will be shipped within 15 days after receipt of 39% deposit
Now the factory is is insisting on receiving the balance 70% before shipment is effected
This is not a part of the contract - we have told them that we will pay as soon as the goods are shipped and we receive a copy of the BL - the shipment is already late by 0ne month
The factory is
Hebei Haojiang Technology Co.Ltd
TeL 8613211082396 contact is Vicky
We have been using Made ib China for many years and unfortunately we have had three bad experiences in the last two years - similar to this resulting is losses - it is therefore very difficult for us to recommend using your website to our overseas buyers
I did not like having to provide personal information of something I just recently bought on their very own site. It should be click and buy. Also adjusting billing and shipping information was challenging it should be alot smoother. Easy to do steps.
Reply from Made-in-China.com2024-01-05
Thank you for sharing your feedback!
In response to the user privacy concerns you raised, we have consistently prioritized the security of customer data. Our commitment extends to minimizing the data required from customers during transactions. Rest assured, your information's security is our top priority, and there's no need for any concerns.
Thank you for choosing us, and we look forward to serving you with an even better experience in the future!
Made-in-China Service Team
Good prices, Subaverage communication, Excessive delays
Good PRICES.
COMMUNICATION with the seller not very good: i waited days and weeks to get answers.
Excessives processing DELAYS: order supposed to be delivered 30-45 DAYS after full payment. Recieved it after 4 MONTHS.
Almost no TRACKING infos (only "label created" and "out for delivery", that's it).
Hopefully it was not an emergency.
Still no attempt to assist and no retraction to the lie that made in China put in their reply. Hopefully this doesn’t break trustpilot rules as I know I’m not allowed to publish the link between made in China and Tongxing made in China showroom yhh0623 I had hoped to be able to post a photo proving the lie that made in China has managed to get published. But that is where trustpilot who check and vet my words protect big companies from us the small person from finding out the truth before we get stung.
in response to your reply i have spent 4 month attempting to talk to you, but you wont pick up the phone and hold a conversation! As i am disabled with less than 5% use of my hands typing is very hard and extremely painful!! hence i talk using my mouth not the few fingers i have !!!!!! please look at the whatsapp chat and talk to me after all you don't answer when i ring you.
Reply from Made-in-China.com2023-12-29
Dear Paul, thank you for your feedback.
We have checked the two showrooms of Tongxing Technology Development Co., Ltd on our website. One with login activity dated June 18, 2019, and the other, mentioned as /showroom/yhh0623, with login activity dated August 11, 2016. Additionally, we have reviewed your inquiry history with this supplier from 2022 to today, and we found that you only sent an inquiry on December 21, 2023; no inquiries were made before that date.
Therefore, we kindly request you to confirm any transactional activities with this supplier and provide us with transaction documents by email. We have previously urged you via email to furnish necessary transaction and communication details for the proper resolution of these issues. However, you have not yet provided this information to us. We remain willing to assist you and kindly ask for your cooperation in supplying the required information.
Many thanks, The Service Team
After my last review Made in China told Trustpilot that Tongxing wasn't attached to them but they wanted to help. I accepted their help but am still waiting!
But I'm surprised that they lied in their answer, as I found the link as found 10 minutes ago. But I'm not allowed to publish it a Trustpilot rule.
in response to your reply i have spent 4 month attempting to talk to you, but you wont pick up the phone and hold a conversation! As i am disabled with less than 5% use of my hands typing is very hard and extremely painful!! hence i talk using my mouth not the few fingers i have !!!!!! please look at the whatsapp chat and talk to me after all you don't answer when i ring you.
Reply from Made-in-China.com2023-12-29
Hi, Paul. Please contact us and send the information about your communication with the supplier and the transaction voucher, and we will assist you in communicating with the supplier.
It always seems strange to me that business groups that group together under 1 umbrella, would rather protect their untrustworthy suppliers and risk Damaging the whole group rather than attempt to resolve the issue of goods not being supplied correctly or fit for purpose. But I paid over £17k for a cnc router to be build to my spec from TONGXING TECHNOLOGY DEVELOPMENT CO. LTD. When the damaged crate arrived there were parts damaged, missing and even some that didn’t fit. Unfortunately the very good sales girl left during shipping so I was given someone called John who doesn’t know my style of machine and also Sean the overseas sales director to deal with. The machine arrives un assembled with no wiring diagram, no instructions and no packing list. Some of the areas where the body had been damaged I just left, but some of the missing parts were eventually sent to me, so I could get part of it working, but the parts that were made wrong first time were made wrong a second time. So I finall get Sean to say he would supply a 4 jaw chuck to hold square material in stead of the 3 jaw chuck they supplied but at my cost. I had also discovered that the vacuum to hold the work piece was assembled wrong and was insufficient to do the job. The supplied computer generated a fault but John said that that is nothing to do with them, I contacted LENOVO about this, hours of me being told I was stupid and I couldn’t read because they didn’t not think the numbers on the back was one of their computers. I contacted the head office to be told that my computer shouldn’t have left china hence no warrenty. So I paid more to have the parts and the remade wrong parts sent. 4 months later a box arrived but it had the 3rd vacuum pump and the live centre part of the 4 jaw chuck. Sean doesn’t respond to any communication and John rarely. But they are now saying 10 months later that if I want to pay the shipping for the 3rd time they will send me the parts made wrong but not the 4jaw chuck and jaws that I have paid for. Now I raised this with Made in China but they have so-far done nothing! They not even spoken to the offending company, they have made no attempt to discuss a way forward with me. Their WhatsApp number on their website is not answered their WhatsApp chat just says send an email, but as my hands don’t work typing is not easy. As they invited me to leave feedback. So this is me just scratching the surface with my feedback I don’t think this is what Ronald was expecting. My suggestion to resolve this matter is for made in China to finally pick up the phone and do the old fashioned thing and have a conversation and then drop the companies that damage their name. I wait their call and being able to use my cnc router properly.
Reply from Made-in-China.com2023-12-15
Hello Williams, sorry to hear there was a problem with your order. We have verified that this company called TONGXING TECHNOLOGY DEVELOPMENT CO. LTD. is a non-certified supplier, and the most recent login time was June 17, 2019. We have also checked that you have no inquiry or transaction records with this supplier on our website. Please send your inquiry and order records to [email protected]. Our after-sales team sent you 3 emails in October, but you did not reply to us. Please contact us as soon as possible. We can assist you in contacting the supplier to resolve your issue.
I like the site in general. But there is one thing that I don't like. I cannot make an order from my phone even with the app and that's an essential thing nowadays. It should be possible. the rest of it is 👍
Hello Justin, Thanks for your comment. Is there something wrong with your order? Please contact our service team to help you solve it. Email: [email protected]
