Memorialslab (www.memorialslab.com) has a 4.6 out of 5 rating on OK.one, based on 22 user reviews collected here. It is listed under Hobbies & Crafts and its reputation is excellent. Praise is nearly unanimous, with 91% rating it 4 stars or higher; The business has replied to 50% of negative reviews; 16 of them were added in the last 12 months. Last updated 2026-08-10.
If i could, i give them a zero rating. I ordered and paid for a BLACK stone and i received a GREEN stone from China. I sent them a photo of the stone as proof, but they refused to make it right and to deliver on my order. This company's info is nowhere to be found. They operate strictly online only and one can't even put a review on google.
Reply from Memorialslab2026-07-31
Dear La So,
We take every order very seriously, especially for personalized memorial items. However, we must clarify the facts regarding your review:
Color & Material: We exclusively produced and shipped a Black Granite memorial plaque for your order—our company does not stock or sell green granite.
Verification & Proof: As shared in our email correspondence, our pre-shipment quality check photo confirms the item made for Assane Sogue Mama's "Bibsy" is 100% pure black granite with crisp engraving. The photo you emailed back also shows the same black stone, though affected by local ambient lighting/background reflections.
Customer Support: We responded to your emails directly from our official support address ([email protected]) with proof photos to assist you.
We always stand by the quality of our craftsmanship. If you would like us to review the physical item under natural lighting together, please reply to our open email thread—we are more than happy to help.
Best regards,
The Memorialslab Team
k
kevin pryor · 3 reviews · Experienced 2026-07-20 ·
★★★★★
10 Memorial Stones to NJ
Over the past several years, I have ordered about ten Memorial Stones from this company. It has truly been my pleasure to work with the "Best of the Best." The craftmanship exudes talent, attention to detail, and pride in workmanship. I especially want to thank Vanessa for her patience, kindness, and professionalism.
She is a gem; easy to work with and responds immediately.
My fur babies are all buried close to me; and each one has their own personalized and beautiful stone. This item is such a great way to memorialize your fur baby, or in our case, babies.
Michelle Pryor
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susan · 2 reviews · Experienced 2026-07-16 ·
★★★★★
Exceeded All Expectations
I can honestly say that the Memorial stone from Memorialslabs exceeded all my expectations. The photo I submitted was beautifully rendered-truly expressed my dog’s likeness and his “being”.
Ths stone arrived so quickly I was almost taken by surprise.
It is such a gorgeous way to pay tribute and remember my dear dear companion.
Susan Crossley
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Wayne Abing · 1 review · Experienced 2026-07-02 ·
★★★★★
Loved everything about it
Loved everything about it. They were very prompt. I got the proof back within a few hours of ordering. Everything was done to profection. Above and beyond. I would very highly recommend MemorialsLAB.
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George Grissom · 1 review · Experienced 2026-06-23 ·
★★★★★
Great business to work with
Great business to work with. Very pleased with results. Picture of my puppy turned out well. Very nice. 5stars!
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Stacy Oloan · 1 review · Experienced 2026-06-22 ·
★★★★★
Beautiful craftmanship
We lost our dog just five days ago, and her memorial stone arrived incredibly quickly. The craftsmanship is beautiful—the detail in her face is so lifelike, and the stone is sturdy and easy to read. Vanessa was wonderful to work with, keeping us updated and making sure we approved everything along the way. We couldn't be happier with the result and highly recommend this company to anyone looking for a meaningful pet memorial. ❤️
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Bonnie · 2 reviews · Experienced 2026-06-15 ·
★★★★★
Beautiful memorial
I ordered a memorial for my beloved dog that I recently lost. She had been in my life for 16 years so this memorial was very important to me. I liked that I was able to design the memorial with her picture, dates, special words, and size. The communication with the company was excellent. They sent me pictures of the project and I was able to make changes until I was completely satisfied. I was surprised at how quickly the granite memorial was sent to me. The stone is beautiful - very heavy. I believe it is the best I could do to honor my sweet fur baby.
The granite memorial to our pet we lost turned out absolutely beautiful. Someone from their site emailed me a proof to make sure I liked how they designed it prior to engraving. She was in contact throughout. The service they offer is absolutely amazing. Quality of product is unmatched. 5 stars 2nd time I've ordered a pet Memorial. Our pets are family more people should offer this service but this is the site I'd continue to use. Ordered May 9th and received the finished product yesterday in the mail. Packaged wonderfully
My experience with them was excellent. They were extremely easy to do business with and were very professional and prompt in all communications regarding my purchase. They emailed me a mock up of my chosen memorial quickly following order and payment. I received my memorial soon after I approved the mock up, which honestly surprised me. I am extremely pleased with how my memorial turned out, and would recommend this company to anyone who wants a quality marker or sign for any reason.
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TERRY RIGDON · 2 reviews · Experienced 2026-05-04 ·
★★★★★
The etching looks just like my Thor
The etching looks just like my Thor. It was awesomely done.
I do these for each of my fur babies that have passed away. I love it.
The packaging was phenomenal. I have never seen a packaging done like this. Keeps the product safe.
J
Joe D · 2 reviews · Experienced 2026-04-30 ·
★★★★★
MemorialsLab did a wonderful job
After losing my cat, I wanted a gravemarker for her. I searched the internet and found MemorialsLab. The website was easy to use and when I had a question it was almost immediately answered via e-mail. In short the gravemarker with my cats photo was made 100% correctly. It is beautiful and the workmanship is top quality. Well pleased. Thank you
Over the last few years, I have ordered three pet memorials from Memorialslab, and I cannot say enough how impressed I have been with their beautiful, comforting granite slabs and excellent customer service. They have brought solace to my heart during my time of grief.
The memorials are absolutely beautiful, and Vanessa is always there to ensure that every detail is perfect, and she truly seems to care about every customer. Proofs are checked and rechecked before engraving the slabs.
When I showed my son the one I had ordered for his cherished Dutch Shepherd's grave, he summed it up beautifully: "It's perfect."
Thanks, Memorialslab (and Vanessa).
J
Jimmy West · 1 review · Experienced 2026-04-10 ·
★★★★★
Needing a grave marker for our pet.
Needing a grave marker for our pet,I turned to the internet and found this company. Within two days they sent me a proof of what the stone would look like with the data I gave them. Within two weeks the stone arrived at my door. My wife and I could not be happier! The stone and likeness of our pet was perfect.
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Tracy Williams Hall · 1 review · Experienced 2026-03-31 ·
★★★★★
It was more than I expected for the…
It was more than I expected for the price, I will be placing more orders soon , thanks again for my order
M
Melissa · 1 review · Experienced 2026-03-01 ·
★★★★★
I would give 0 stars if I could
I would give 0 stars if I could. Usually I would not leave negative reviews because everyone has their own opinion. The only reason I am this time is because I don’t want someone to experience what I have with this company. My mother in-laws cat passed away and I ordered a small
6 x 6 because her grave area is not that big. When I receive the product, it was horrible. The picture was blurry. You could see the pixel so clearly in the words you can see all the lines. It looks so bad. How can I give this to her and have her look at that every day with such poor quality. I made a complaint and the lady responded back to me that because I ordered a small size that is what I get. I told her she needs to state that on the website. For people that are already going through such a heartbreaking time. This is the last thing that they need to deal with is the poor quality of the product that they’re getting. Don’t waste your time with this company. Go find another company. There are many out there that are better. She ended up giving me a 20% credit and I’m going to go look for another company to make it.
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Sofia · 12 reviews · Experienced 2026-01-08 ·
★★★★★
I ordered a plaque from here they made…perfect plaque
I ordered a plaque from here they made exactly the way i wanted they send you an email how it's gonna before they make it they respond quickly ,very nice people and plus it ships quick I highly recommend this place I have ordered 7 of these and they have never disappeared me.
We ordered a 12 x 12 memorial plaque and are extremely happy with the finished product. The quality is remarkable and I am highly impressed with the craftsmanship and attention to detail. We will definitely order from Memoriallabs again should we have more needs in the future. Thank You Memorial Labs!
The people at Memorials Lab were extremely helpful and caring when I ordered the memorial stone for my dad. They made sure that my dad's stone was done according to my needs, and the final product is amazing! The stone was well packaged and arrived in perfect condition. They are professionals. I will order from them again and highly recommend them.
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edward dorfler · 1 review · Experienced 2024-02-03 ·
★★★★★
Excellent product and service
I asked a question and had a response in a couple hours. I placed the order and had a proof to view in less than a day. Once I approved it, the stone was made and on it's way. Whole process took less than 5 days until it was delivered. Once it arrived, the engraving of my picture more than met my expectations. This is something I hope I don't need again for a long while, but good to know where to go.
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Rick Moore · 4 reviews · Experienced 2023-12-19 ·
★★★★★
Ordered one for my wife that passed…
Ordered one for my wife that passed away, when it came in I was breath taken with the quality of such a very beautiful work of art, outstanding perfection to detail would highly recommend
